Rahul Modi
Operations Manager
Kolkata
Summary
- A highly energetic professional with 12 years of strong experience in areas like E commerce fulfillment center, Marketplace, B2B, B2C, FMCG, FMCD, First Mile and Last Mile with Brand like, Pantaloon, DTDC, Flipkart, Mahindra & Reliance.
- MBA in Retail Management from NSHM Durgapur, Pursuing Post Graduate Diploma in Supply Chain Management and Logistics from IIMM.
Overview
13
13
years of professional experience
17
17
years of post-secondary education
6
6
Certifications
3
3
Languages
Work History
Operations Manager
Qwik Supply Chain Pvt Ltd
Kolkata
11.2021 - Current
- Imparted training and process knowledge with the teams on new 3P Market Place business.
- On boarding and coaching manpower for this new business process.
- Defining process module of Inbound, Outbound, Inventory and Returns with central team.
- Defining SLA with internal and external stakeholders for this new business.
- Develop and implement plans and objectives for the department in an effective and innovative fashion.
- Oversee and coordinate daily operations with the team.
- Maintain compliance with external regulations and internal policies.
- Assess and report progress review department wise during UAT of process module.
- Develop KRA, key matrix and reports required to monitor day to day operations.
Operations Manager
Mahindra Logistics Ltd
Kolkata
08.2020 - 10.2021
- Supervise and schedule warehouse and delivery staff to ensure safe and efficient operation of all warehouse functions.
- Manage the entire warehouse operations from shipment receipts to order management, picking, and Inventory management to order fulfillment.
- To ensure the orders received are dispatched accurately and within specified timelines.
- Define SLA's in consultation with the management and make efforts to control and maintain them.
- Oversee warehouse operations to exceed expectations for productivity, daily workflow, product availability and
accuracy. - Develop key performance indicators to measure the effectiveness of the warehouse operations.
- Manage stock Receiving, Put away, Picking, Packing & Dispatch operation.
- Keeping stock control systems up to date and making sure inventories are accurate at all times.
- Defining non-moving, slow-medium-fast moving items. Space utilization analysis. Scrap management.
- Provides oversight and conducts (when necessary) physical inventories and cycle counts.
- Collaborates with and supports warehouses with variance investigation.
- Achieve operational efficiency by proper resource allocation and maintenance and up-gradation of resources from
time to time. - Ensure optimum capacity utilization of warehouse by designing best-fit layouts of a warehouse, goods/material
placement, inventory movement and maintenance of the warehouse. - People Development through regular feedback, coaching & mentoring, identifying, and facilitating training needs.
- Ensure safe, clean, and healthy working environment in compliance to statutory requirements and company policies.
Senior Operations Executive
Instakart Services Pvt Ltd
Kolkata
07.2019 - 08.2020
- Responsible for managing a 100,000 square foot inbound department with 200+ associates with Flipkart standards.
- Overseeing day to day operations of inbound from dock to stock (D2S) and met the daily target.
- Manage daily duties/assignments and ongoing development of warehouse associates.
- Identifies process inefficiencies and makes recommendations for process improvement.
- Provide and execute solutions for ongoing warehouse facility maintenance, organization, and improvements.
- Implement continuous improvements to drive cultural change and ensure all key performance indicators are met.
- Defining training and development programs to confirm safety rules are followed and provide employee coaching.
- Performed Lean Six Sigma Kaizen event that increased efficiency by 10% by redesigning warehouse product layout.
Assistant Manager - Operations
DTDC Express Ltd
Kolkata
05.2016 - 06.2019
- Managing overall operations for executing projects in line with DTDC standards for graduating a property to DTDC Standard.
- Work closely with Franchisee to improve operations and reduce cost.
- Participating in project review meetings for evaluating project progress & de-bottlenecking.
- Trained team members for implementation of a new process set by top management.
- Keep close monitoring on quality of service for continual growth of business.
- Manage, define KRAs and monitor overall performance of team members.
- Proactively identify issues, highlight and resolve them systematically.
- Work with Operations Head towards continual development of E commerce business.
Finance & Accounts Executive
Getit Grocery Pvt Ltd
Kolkata
12.2015 - 05.2016
- Preparing day to day MIS as per business requirements.
- Manage and coordinate with grocery vendors and ensure proper availability of products.
- Developed new vendor’s as per the business requirement and made them compatible to work with us.
- Processed vendor’s bill & payment follow up for smooth operation.
- Ensure products are bought at the most competitive price and delivered on time to consumers.
- Monitored data to keep accurate product, contract, pricing and invoicing information of suppliers.
Commercial Executive
Currents Technology Retail (I) Ltd
Kolkata
09.2013 - 11.2015
- Providing day to day commercial support for MIS, billing and execution to stores.
- Monthly mystery audit to all the stores to minimize stock deviation and keeps books of account clear.
- Ensure the safe receipt, storage, retrieval, and timely dispatch of goods.
- Monthly budget planning for logistics, freight, and inventory to control expenditures.
- Quarterly stock audit and submit report to top management.
- Filing return of sales tax, VAT, entry tax and CST purchase every quarter.
Executive
Pantaloon Retail (I) Ltd
Kolkata
08.2010 - 06.2012
- Planned local deliveries within set timelines.
- Coordinate with the sales and operation team for inbound and dispatched within time bound.
- Planned for transportation and reverse logistics as per requirement of the business.
- Ensured inbound and outbound activities within set timelines.
- Planned physical layout of warehouse/stores for storage of materials and consumables.
Education
MBA - Retail Management
NSHM Knowledge Campus
West Bengal 08.2008 - 07.2010
Bachelor of Commerce - Accounting And Business Management
TDB Raniganj College
West Bengal 07.2005 - 06.2008
Higher Secondary School - Accounting And Finance
Bidhan Chandra Institution
West Bengal 07.2003 - 06.2005
SSC - General Studies
Benachity Bharatiya School
West Bengal 08.1993 - 06.2003
Skills
Management information systems
Budgeting and forecasting
Startups and turnarounds background
Risk analysis and management
Project Management
Cross-functional communications
Purchasing and procurement
Project development and life cycle
Supply chain distribution
Customer relations specialist
Accomplishments
- Collaborated with team of 20 white collars in the development of Reliance 3P Market place fulfillment center from scratch.
- Formulating SOP & Process for the improvement of workflow at ground.
- Saved company costs approximately Re. 5Lac annually on packaging materials through SIOC (Ship in Own Container) process.
- Maintain the gross margin of 35% & above during Flipkart Grocery project.
- Reduce manpower cost by 10%, by TPH improvement during Flipkart Grocery project.
- Operate with maximum throughput of 5000 orders per day during Flipkart Grocery project.
- Successful completion of Project ADM (Alternate Delivery Module) within set timelines to improve the delivery in sub urban
areas. - Derived Project Smart Track to update shipments through device at last mile successfully.
- Successful completion of Project Flipkart by opening 500+ pin codes in sub urban areas with reverse pickup service within given time.
Certification
Six Sigma Black Belt, LinkedIn Learning
Timeline
Six Sigma Black Belt, LinkedIn Learning
01-2022
Business Process Improvement, LinkedIn Learning
01-2022
Customer Service Leadership, LinkedIn Learning
12-2021
Communicating in the Language of Leadership, LinkedIn Learning
12-2021
Collaborative Leadership, LinkedIn Learning
12-2021
Operations Manager
Qwik Supply Chain Pvt Ltd
11.2021 - Current
Body Language for Leaders, LinkedIn Learning
11-2021
Operations Manager
Mahindra Logistics Ltd
08.2020 - 10.2021
Senior Operations Executive
Instakart Services Pvt Ltd
07.2019 - 08.2020
Assistant Manager - Operations
DTDC Express Ltd
05.2016 - 06.2019
Finance & Accounts Executive
Getit Grocery Pvt Ltd
12.2015 - 05.2016
Commercial Executive
Currents Technology Retail (I) Ltd
09.2013 - 11.2015
Executive
Pantaloon Retail (I) Ltd
08.2010 - 06.2012
MBA - Retail Management
NSHM Knowledge Campus
08.2008 - 07.2010
Bachelor of Commerce - Accounting And Business Management
TDB Raniganj College
07.2005 - 06.2008
Higher Secondary School - Accounting And Finance
Bidhan Chandra Institution
07.2003 - 06.2005
SSC - General Studies
Benachity Bharatiya School
08.1993 - 06.2003