Trekking - Have trekked 20 forts in Maharashtra
Rahul Morey
German Language Specialist
Pune
Summary
Do what you love, and if you cannot, love what you do - Swami Vivekananda
A Scrum Master and ITIL V4 Certified German Language Professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills with clear understanding of tasks and motivated to learn, grow and excel in the industry.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
IT Service Desk Executive
Mahle Holding (India) Pvt. Ltd.
Pune
02.2019 - Current
- First Line of Support in German Language (Mail, Web, Call) for internal users with regards to their hardware and software related issues.
- Ensure incidents and requests are accurately logged, assigned, tracked and responded to in a timely manner, in line with agreed SLA’s; provision of timely communications and maintenance of ownership until closure.
- Collaboration with various projects & stakeholders.
- Identify service improvement opportunities to key service management stakeholders.
- Further development and maintenance of existing knowledge database.
German Language Specialist
AXA Business Services
Pune
12.2015 - 02.2019
- Responsible for Recruitment and Administration
- Update job descriptions and job specifications in Umantis (AXA's Job Portal).
- First level screening of resumes and shortlisting of candidates for different job openings.
- Collaborating with the stakeholders in Switzerland and scheduling Interviews for selected candidates.
- Email Communication in German with the stakeholders and candidates in switzerland.
- Keeping the SAP HR Database up to date in case of new joiners, employee exits, employee referrals.
- Training and monitoring the performance of team members within the team.
Education
C1 Level Passed - German Language
Goethe Institut Max Mueller Bhavan
Pune 08.2014 - 12.2015
Master of Personnel Management - Human Resource
Institute of Management And Career Courses (IMCC)
Pune 08.2010 - 07.2012
Bachelor of Commerce - Specialization: Marketing
Haribhai V. Desai College of Commerce
Pune 08.2007 - 06.2010
Skills
German
Accomplishments
Co-writer and Director: German One Act Play - Die Nacht
The play was performed in a German Theater Play Competition and had won the first prize for the best script.
Certification
ITIL V4 Foundation
Interests
Reading - Biographies, Autobiographies, Plays etc
Writing - Short stories, plays and poems
Timeline
ScrumAlliance
03-2022
ITIL V4 Foundation
02-2022
IT Service Desk Executive
Mahle Holding (India) Pvt. Ltd.
02.2019 - Current
German Language Specialist
AXA Business Services
12.2015 - 02.2019
C1 Level Passed - German Language
Goethe Institut Max Mueller Bhavan
08.2014 - 12.2015
Master of Personnel Management - Human Resource
Institute of Management And Career Courses (IMCC)
08.2010 - 07.2012
Bachelor of Commerce - Specialization: Marketing
Haribhai V. Desai College of Commerce
08.2007 - 06.2010
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