Summary
Work History
Education
Skills
References
Languages
Personal Information
Timeline
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Rahul MS

Rahul MS

Delhi

Summary

Passionate hotel management professional with 2 years of proven success in the reservation department at Marriott International. Armed with a BSc in Hospitality and Hotel Administration from IHM Munnar, Kerala, and a post-graduation in Travel and Tourism Management from the esteemed College of Vocational Studies, Delhi University. Seeking a challenging role where I can leverage my expertise to deliver exceptional guest experiences, optimize operational efficiency, and contribute to the continued success of a reputable hospitality organization.

Work History

Loyalty and Care Services Associate

Marriott International
Gurgaon
  • Communicated guarantee cancellation policies effectively
  • Calculated and allocated Marriott Rewards points accurately after validating in OSCAR and IMS
  • Facilitated member enrolment in loyalty programs and explained associated benefits
  • Identified e-channel reservations from OTAs
  • Handled troubleshooting and password reset requests promptly
  • Managed fraud and sensitive cases discreetly
  • Adhered to SOP for escalation and follow-up
  • Assisted members in account merging, account personnel information updates, Fastrack upgrade schemes etc
  • Assisted members with upcoming or ongoing promotion inquiries
  • Transferring points from deceased member accounts to immediate family members after gathering required documents
  • Initiated account audit for suspected fraud cases
  • Resolved billing discrepancies and inquiries regarding charges on member accounts
  • Maintained confidentiality and security of member information in accordance with company policies and regulations

Sales and Service Associate

Marriott International
Gurgaon
  • Accurately post Marriott points to member accounts following verification of qualifying charges
  • Promptly provide itemized folios to members upon request
  • Identify bookings made through third party rate, contracted rate, or master bill
  • Efficiently route cases to the appropriate department, such as L2 queue or speciality department for resolution
  • Collaborate with hotel teams to validate stay qualifications, ensuring accurate benefits under the Marriott Bonvoy program
  • Educate guests on non-participating Marriott brands within the Bonvoy program

Education

Masters - Travel and Tourism Management

College of vocational Studies
Delhi
01.2022

BSc - Hospitality and Hotel Administration

Munnar Catering College
Munnar, Kerala
01.2019

Skills

  • Microsoft Office Suite
  • Outlook
  • Excel
  • Word
  • Microsoft 365
  • Microsoft Teams
  • Property Management Systems (PMS)
  • Empower
  • OSCAR
  • IMS

References

Will be provided on demand

Languages

  • English
  • Hindi
  • Malayalam

Personal Information

  • Date of Birth: 10/17/97
  • Nationality: Indian
  • Marital Status: Single

Timeline

Loyalty and Care Services Associate

Marriott International

Sales and Service Associate

Marriott International

Masters - Travel and Tourism Management

College of vocational Studies

BSc - Hospitality and Hotel Administration

Munnar Catering College

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Rahul MS