RAHUL MUDI
Kolkata
Summary
Results-driven customer service professional with proven experience in guest handling and client relations within corporate environments. Adept at delivering exceptional service by combining strong communication, empathy, and problem-solving skills to resolve complex issues and ensure client satisfaction. Recognized for the ability to adapt quickly to new processes, collaborate effectively with cross-functional teams, and leverage data-driven insights to enhance service quality. Committed to upholding corporate standards, building positive client relationships, and contributing to organizational success through continuous improvement and a customer-centric approach.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Guest Relations Team Leader
L'Ardente
08.2024 - 06.2025
- Company Overview: L'Ardente is a modern Italian restaurant located in Washington, D.C. It's known for its contemporary design, sophisticated atmosphere.
- Provides a reliable framework for projecting future revenue streams and making informed business decisions.
- Led a team of guest relations executives to deliver exceptional service.
- Trained new joiners on SOPs, complaint handling, and corporate communication.
- Handled VIP and international clients with professionalism.
- Lead, mentor, and motivate the customer service team to deliver excellent service12
- Maintained guest feedback and complaint databases using MS Excel and CRM tools, Analyzed guest trends and submitted reports to improve service strategies.
- Handled guests from USA, UAE, EUROPE, and others with cultural sensitivity, Adaptable in multicultural corporate setups,Efficiently manage schedules, workloads, and resources
- Conduct regular training, coaching, and performance reviews to foster team growth and effectiveness
Sales & Guest Experience Coordinator
Waldorf Astoria Palm Dubai
11.2022 - 05.2024
- Company Overview: The Waldorf Astoria Dubai Palm Jumeirah is a luxury hotel located on the iconic Palm Jumeirah in Dubai, United Arab Emirates.
- Foster a culture of continuous learning and adaptability to respond to evolving customer needs and expectations
- Follow up with guests to confirm satisfaction and maintain high service standards.
- Manage through phone, email, or online booking systems.Thrive in a fast-paced, evolving environment and lead the team through change
- Assist the Sales or Marketing team by providing guest data, reservation trends, and feedback reports.
- Promote ongoing offers, loyalty programs, or seasonal specials to boost sales.
- Proficient in MS Word & Excel: generate guest reports, feedback summaries, and maintain guest history logs.
- Operate systems like MICROS, Symphony, or POS for order tracking and billing.
- Foster a positive, productive, and customer-centric team environment
- Collaborate with other departments to resolve cross-functional issues and align with company objectives
Industrial Training
Sofitel bahrain
09.2021 - 08.2022
- Company Overview: Sofitel Bahrain Zallaq Thalassa Sea & Spa is a luxury hotel located in Zallaq, Bahrain, known for its beachfront location and French-inspired hospitality. It offers 262 rooms and suites, a private beach, and a Thalassa Sea & Spa.
- Handling VIPs, repeat guests, and foreign travelers.
- Handle cash and credit card transactions, process deposits or refunds, and maintain accurate financial records
- Be flexible and ready to take on varied tasks as needed in a dynamic corporate environment
- Complaint handling and service recovery process.
- Writing emails and service notes (internal/external).
- PMS (Property Management System) - for check-in/out and guest data.
- Network with colleagues and guests to develop professional connections and learn from their experiences.
- MS Excel/Word - for reporting, guest records, and communication.
Education
Bachelor of Science - Hospitality Administration And Management
GURU NANAK INSTITUTE OF MANAGEMENT
Kolkata, India06-2023
Class 10+2 - Commerce
D.A.V. Public School
Rupnarayanpur, India04-2019
Class 10 -
D.A.V. Public School
Rupnarayanpur, India04-2017
Skills
- Quickly identify issues and find effective solutions, even for complex or unfamiliar problems
- Use customer data and feedback to identify trends and improve service processes
- Outstanding communication skills, Willingness to accept feedback and continuously improve performance
- Can work Hybrid, Remote, with any kind of duty shifts with no or minimum supervision
- Efficiently prioritize and handle multiple tasks or customer requests simultaneously
- Proficiency with core business tools (Microsoft Office, Google Workspace), HR software, and applicant tracking systems (ATS) if relevant
Certification
- Microsoft 360
- CRM & Customer Service
- PMS
- OPERA
- SEVENROOMS
Accomplishments
- 2 times Best Employee of the Month.
- Focus on consistently delivering exceptional guest experiences, demonstrating strong communication and interpersonal skills, and proactively contributing to the hotel's success.
Additional Information
Actively engaged in continuous professional development to stay updated with industry trends., Demonstrated adaptability and flexibility in navigating evolving demands and meeting deadlines.
Disclaimer
I affirm that the information presented in this resume is accurate and verifiable. Any misrepresentation may result in disqualification from employment consideration. References and additional documentation are available upon request.
Languages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Bengali
Bilingual or Proficient (C2)
French
Beginner (A1)
Timeline
Guest Relations Team Leader
L'Ardente
08.2024 - 06.2025
Sales & Guest Experience Coordinator
Waldorf Astoria Palm Dubai
11.2022 - 05.2024
Industrial Training
Sofitel bahrain
09.2021 - 08.2022
Bachelor of Science - Hospitality Administration And Management
GURU NANAK INSTITUTE OF MANAGEMENT
Class 10+2 - Commerce
D.A.V. Public School
Class 10 -
D.A.V. Public School
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