Dynamic Practice Manager with 20 years of IT experience at Wipro Technologies, excelling in client consulting and employee performance. Proven track record in project management, implementing innovative solutions, and enhancing team capabilities. Skilled in budget forecasting and staff management, driving operational excellence and strategic improvements.
20 years of overall IT experience, 4 years as a PMO Lead, and 2 years as an HRMS Functional Consultant. Experienced in all phases of the project life cycle, ensuring client requirements are met, assisting in the successful onboarding and training of team members, and implementing project management best practices, benefits, and quality management. Analyze data models and derive logical conclusions, develop innovative solutions for operational and strategic changes, and budget and forecasting.
Customer Service for Motor Insurance (UK Process) Voice.
Customer Service for Motor Insurance (UK Process) Voice.
Technical Support for Broadband (UK Process) Voice.
Taking care of the sales, as well as the stock coming in and going back.
Part of the customer care and training team for the first-time users of the system.
In charge of post-sale customer training and support.
Collection of AMC revenue.
Employee performance