Summary
Overview
Work History
Education
Skills
Timeline
Generic
Rahul Mukherjee

Rahul Mukherjee

Practice Manager

Summary

Dynamic Practice Manager with 20 years of IT experience at Wipro Technologies, excelling in client consulting and employee performance. Proven track record in project management, implementing innovative solutions, and enhancing team capabilities. Skilled in budget forecasting and staff management, driving operational excellence and strategic improvements.

Overview

29
29
years of professional experience

Work History

Practice Manager

Wipro Technologies
08.2010 - Current

20 years of overall IT experience, 4 years as a PMO Lead, and 2 years as an HRMS Functional Consultant. Experienced in all phases of the project life cycle, ensuring client requirements are met, assisting in the successful onboarding and training of team members, and implementing project management best practices, benefits, and quality management. Analyze data models and derive logical conclusions, develop innovative solutions for operational and strategic changes, and budget and forecasting.

CSA

WNS Global Services
07.2009 - 07.2010

Customer Service for Motor Insurance (UK Process) Voice.

Senior.CSA

Firstsource Solutions
02.2006 - 06.2009

Customer Service for Motor Insurance (UK Process) Voice.

Technical Support for Broadband (UK Process) Voice.

Customer Care Executive

COMPRESSED AIR ENGINEERS
10.1998 - 01.2006

Taking care of the sales, as well as the stock coming in and going back.

Customer Care Executive

Spaceage Telecom Pvt.Ltd
06.1996 - 09.1998

Part of the customer care and training team for the first-time users of the system.

In charge of post-sale customer training and support.

Collection of AMC revenue.

Education

Bachelor of Arts - English

Kalinga University
Raipur, India
04.2001 -

Skills

Employee performance

Timeline

Practice Manager

Wipro Technologies
08.2010 - Current

CSA

WNS Global Services
07.2009 - 07.2010

Senior.CSA

Firstsource Solutions
02.2006 - 06.2009

Bachelor of Arts - English

Kalinga University
04.2001 -

Customer Care Executive

COMPRESSED AIR ENGINEERS
10.1998 - 01.2006

Customer Care Executive

Spaceage Telecom Pvt.Ltd
06.1996 - 09.1998
Rahul MukherjeePractice Manager