Editing
Rahul Nambily
Sales Consultant
New Delhi
Summary
- Compassion
- Computer Literate
- Creativity
- Leadership
- Team Work
- Analytical Skills
- Time Management
- Attention to Detail
Overview
8
8
years of professional experience
1
1
Language
Work History
Travel Agency Manager
Praamy Travels
02.2022 - Current
- Developed strong relationships with vendors for better travel deals and more options for clients.
- Increased customer satisfaction by implementing streamlined booking processes and personalized travel itineraries.
- Utilized Amadeus and Worldspan GDS systems to book flights, hotels, car rentals, and other travel services for clients.
- Created passenger name records (PNRs) to store and manage client travel itineraries efficiently.
Front Office Executive
Holiday Inn Delhi
09.2020 - 12.2021
- Maintained strict compliance with security protocols while managing sensitive guest information confidentially and securely.
- Streamlined front desk operations by implementing efficient check-in and check-out procedures.
- Utilized the property management system proficiently for seamless reservation processing and updates.
- Handled cash transactions accurately, ensuring proper accounting for daily financial reports.
- Worked closely with sales teams on promotional activities aimed at increasing hotel bookings during low occupancy periods.
- Effectively communicated policies regarding payments, cancellations, late arrivals, or no-shows clearly to guests during registration processes.
- Provided exceptional customer service, resolving issues promptly and effectively for satisfied guests.
Customer Service Representative
British Airways
08.2018 - 08.2020
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Asst Cluster Sales Manager
Radisson Blu Hotel
04.2017 - 05.2019
- Cultivated a positive work culture within the department that encouraged teamwork and collaboration towards shared goals.
- Streamlined internal processes for improved efficiency and productivity within the sales department.
- Optimized customer acquisition strategies by refining targeting methods based on data analysis.
- Leveraged extensive industry knowledge to provide expert guidance on market trends enabling the team to stay ahead of competitors.
- Expanded market share through diligent research, identifying new opportunities for business development.
- Negotiated contracts with key stakeholders, securing lucrative deals beneficial to company goals.
- Developed strong relationships with clients for increased revenue growth and customer satisfaction.
TRAVEL CONSULTANT (UK PROCESS)
Crystal Travel
01.2016 - 03.2017
- Collaborated with team members to optimize travel recommendations and share industry knowledge.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Implemented effective sales strategies that resulted in meeting or exceeding revenue targets consistently throughout tenure.
- Developed targeted marketing campaigns to attract new clientele and promote special offers or seasonal deals.
- Streamlined booking processes for increased efficiency and reduced client wait times.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
Education
No Degree -
Kerala Educations Society School
New Delhi, India 04.2001 -
Associate of Arts -
Oxford Public School
New Delhi, India 04.2001 -
Bachelor of Arts - Political Science
Atma Ram Sanatan Dharma College
New Delhi, India 04.2001 -
High School Diploma -
Frankfinn Institute of Air Hostess Training
New Delhi, India 04.2001 -
Skills
Good decision making and judgment capabilities
undefinedPersonal Information
- Date of Birth: 03/02/1996
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Disclaimer
I hereby declare that all the details furnished above are true to the best of my knowledge and belief and also assure that I would do my best if given an opportunity in your Esteemed Organization.
Interests
Playing instruments
I have a passion for music, and I play instruments such as the guitar and keyboards.
Timeline
Travel Agency Manager
Praamy Travels
02.2022 - Current
Front Office Executive
Holiday Inn Delhi
09.2020 - 12.2021
Customer Service Representative
British Airways
08.2018 - 08.2020
Asst Cluster Sales Manager
Radisson Blu Hotel
04.2017 - 05.2019
TRAVEL CONSULTANT (UK PROCESS)
Crystal Travel
01.2016 - 03.2017
No Degree -
Kerala Educations Society School
04.2001 -
Associate of Arts -
Oxford Public School
04.2001 -
Bachelor of Arts - Political Science
Atma Ram Sanatan Dharma College
04.2001 -
High School Diploma -
Frankfinn Institute of Air Hostess Training
04.2001 -