Summary
Overview
Work History
Education
Skills
Personal Information
Disclaimer
Interests
Playing instruments
Timeline
Generic
Rahul Nambily

Rahul Nambily

Sales Consultant
New Delhi

Summary

  • Compassion
  • Computer Literate
  • Creativity
  • Leadership
  • Team Work
  • Analytical Skills
  • Time Management
  • Attention to Detail

Overview

8
8
years of professional experience
1
1
Language

Work History

Travel Agency Manager

Praamy Travels
02.2022 - Current
  • Developed strong relationships with vendors for better travel deals and more options for clients.
  • Increased customer satisfaction by implementing streamlined booking processes and personalized travel itineraries.
  • Utilized Amadeus and Worldspan GDS systems to book flights, hotels, car rentals, and other travel services for clients.
  • Created passenger name records (PNRs) to store and manage client travel itineraries efficiently.

Front Office Executive

Holiday Inn Delhi
09.2020 - 12.2021
  • Maintained strict compliance with security protocols while managing sensitive guest information confidentially and securely.
  • Streamlined front desk operations by implementing efficient check-in and check-out procedures.
  • Utilized the property management system proficiently for seamless reservation processing and updates.
  • Handled cash transactions accurately, ensuring proper accounting for daily financial reports.
  • Worked closely with sales teams on promotional activities aimed at increasing hotel bookings during low occupancy periods.
  • Effectively communicated policies regarding payments, cancellations, late arrivals, or no-shows clearly to guests during registration processes.
  • Provided exceptional customer service, resolving issues promptly and effectively for satisfied guests.

Customer Service Representative

British Airways
08.2018 - 08.2020
  • Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Asst Cluster Sales Manager

Radisson Blu Hotel
04.2017 - 05.2019
  • Cultivated a positive work culture within the department that encouraged teamwork and collaboration towards shared goals.
  • Streamlined internal processes for improved efficiency and productivity within the sales department.
  • Optimized customer acquisition strategies by refining targeting methods based on data analysis.
  • Leveraged extensive industry knowledge to provide expert guidance on market trends enabling the team to stay ahead of competitors.
  • Expanded market share through diligent research, identifying new opportunities for business development.
  • Negotiated contracts with key stakeholders, securing lucrative deals beneficial to company goals.
  • Developed strong relationships with clients for increased revenue growth and customer satisfaction.

TRAVEL CONSULTANT (UK PROCESS)

Crystal Travel
01.2016 - 03.2017
  • Collaborated with team members to optimize travel recommendations and share industry knowledge.
  • Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
  • Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
  • Implemented effective sales strategies that resulted in meeting or exceeding revenue targets consistently throughout tenure.
  • Developed targeted marketing campaigns to attract new clientele and promote special offers or seasonal deals.
  • Streamlined booking processes for increased efficiency and reduced client wait times.
  • Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.

Education

No Degree -

Kerala Educations Society School
New Delhi, India
04.2001 -

Associate of Arts -

Oxford Public School
New Delhi, India
04.2001 -

Bachelor of Arts - Political Science

Atma Ram Sanatan Dharma College
New Delhi, India
04.2001 -

High School Diploma -

Frankfinn Institute of Air Hostess Training
New Delhi, India
04.2001 -

Skills

Good decision making and judgment capabilities

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Personal Information

  • Date of Birth: 03/02/1996
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Unmarried

Disclaimer

I hereby declare that all the details furnished above are true to the best of my knowledge and belief and also assure that I would do my best if given an opportunity in your Esteemed Organization.

Interests

Editing

Playing instruments

I have a passion for music, and I play instruments such as the guitar and keyboards.

Timeline

Travel Agency Manager

Praamy Travels
02.2022 - Current

Front Office Executive

Holiday Inn Delhi
09.2020 - 12.2021

Customer Service Representative

British Airways
08.2018 - 08.2020

Asst Cluster Sales Manager

Radisson Blu Hotel
04.2017 - 05.2019

TRAVEL CONSULTANT (UK PROCESS)

Crystal Travel
01.2016 - 03.2017

No Degree -

Kerala Educations Society School
04.2001 -

Associate of Arts -

Oxford Public School
04.2001 -

Bachelor of Arts - Political Science

Atma Ram Sanatan Dharma College
04.2001 -

High School Diploma -

Frankfinn Institute of Air Hostess Training
04.2001 -

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Rahul NambilySales Consultant