Editing
Rahul Nambily
Sales Consultant
New Delhi
Summary
- Compassion
- Computer Literate
- Creativity
- Leadership
- Team Work
- Analytical Skills
- Time Management
- Attention to Detail
Overview
8
8
years of professional experience
1
1
Language
Work History
Travel Agency Manager
Praamy Travels
02.2022 - Current
- Developed strong relationships with vendors for better travel deals and more options for clients.
- Increased customer satisfaction by implementing streamlined booking processes and personalized travel itineraries.
- Utilized Amadeus and Worldspan GDS systems to book flights, hotels, car rentals, and other travel services for clients.
- Created passenger name records (PNRs) to store and manage client travel itineraries efficiently.
Front Office Executive
Holiday Inn Delhi
09.2020 - 12.2021
- Maintained strict compliance with security protocols while managing sensitive guest information confidentially and securely.
- Streamlined front desk operations by implementing efficient check-in and check-out procedures.
- Utilized the property management system proficiently for seamless reservation processing and updates.
- Handled cash transactions accurately, ensuring proper accounting for daily financial reports.
- Worked closely with sales teams on promotional activities aimed at increasing hotel bookings during low occupancy periods.
- Effectively communicated policies regarding payments, cancellations, late arrivals, or no-shows clearly to guests during registration processes.
- Provided exceptional customer service, resolving issues promptly and effectively for satisfied guests.
Customer Service Representative
British Airways
08.2018 - 08.2020
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Asst Cluster Sales Manager
Radisson Blu Hotel
04.2017 - 05.2019
- Cultivated a positive work culture within the department that encouraged teamwork and collaboration towards shared goals.
- Streamlined internal processes for improved efficiency and productivity within the sales department.
- Optimized customer acquisition strategies by refining targeting methods based on data analysis.
- Leveraged extensive industry knowledge to provide expert guidance on market trends enabling the team to stay ahead of competitors.
- Expanded market share through diligent research, identifying new opportunities for business development.
- Negotiated contracts with key stakeholders, securing lucrative deals beneficial to company goals.
- Developed strong relationships with clients for increased revenue growth and customer satisfaction.
TRAVEL CONSULTANT (UK PROCESS)
Crystal Travel
01.2016 - 03.2017
- Collaborated with team members to optimize travel recommendations and share industry knowledge.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Implemented effective sales strategies that resulted in meeting or exceeding revenue targets consistently throughout tenure.
- Developed targeted marketing campaigns to attract new clientele and promote special offers or seasonal deals.
- Streamlined booking processes for increased efficiency and reduced client wait times.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
Education
No Degree -
Kerala Educations Society School
New Delhi, India 04.2001 -
Associate of Arts -
Oxford Public School
New Delhi, India 04.2001 -
Bachelor of Arts - Political Science
Atma Ram Sanatan Dharma College
New Delhi, India 04.2001 -
High School Diploma -
Frankfinn Institute of Air Hostess Training
New Delhi, India 04.2001 -
Skills
Good decision making and judgment capabilities
The ability to instruct others
GDS knowledge(Amadeus,wordspan)
Ms office(Word,excel)
Adobe Photoshop
The ability to identify and solve complex problems
Sales management
Creativity and Innovation
Staff Training and Development
Fluent in Multiple Languages
Travel industry expertise
Customer Service
Personal Information
- Date of Birth: 03/02/1996
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Disclaimer
I hereby declare that all the details furnished above are true to the best of my knowledge and belief and also assure that I would do my best if given an opportunity in your Esteemed Organization.
Interests
Playing instruments
I have a passion for music, and I play instruments such as the guitar and keyboards.
Timeline
Travel Agency Manager
Praamy Travels
02.2022 - Current
Front Office Executive
Holiday Inn Delhi
09.2020 - 12.2021
Customer Service Representative
British Airways
08.2018 - 08.2020
Asst Cluster Sales Manager
Radisson Blu Hotel
04.2017 - 05.2019
TRAVEL CONSULTANT (UK PROCESS)
Crystal Travel
01.2016 - 03.2017
No Degree -
Kerala Educations Society School
04.2001 -
Associate of Arts -
Oxford Public School
04.2001 -
Bachelor of Arts - Political Science
Atma Ram Sanatan Dharma College
04.2001 -
High School Diploma -
Frankfinn Institute of Air Hostess Training
04.2001 -