Rahul Nanda
Business Manager - Merchandising And Quality Control
New Delhi
Summary
Dynamic Business Manager with a proven track record at OSR SALES LLC, excelling in merchandising strategy and quality assurance. Spearheaded initiatives that enhanced product visibility and customer satisfaction, while fostering team leadership and strategic partnerships. Expert in vendor negotiation, driving cost reductions and optimizing inventory management for sustained growth.
Overview
26
26
years of professional experience
Work History
Business Manager - Merchandising and Quality
OSR SALES LLC, NEW JERSEY, USA
01.2020 - Current
- Led merchandising initiatives that streamlined product placement, enhancing visibility and driving customer engagement in retail environments.
- Developed and implemented quality assurance protocols that improved product consistency, resulting in increased customer satisfaction and loyalty.
- Analyzed sales data to identify trends, enabling proactive adjustments in inventory management and optimizing stock levels for seasonal demands.
- Mentored junior staff in merchandising best practices, fostering a collaborative environment that improved team efficiency and overall productivity.
- Spearheaded vendor negotiations to secure favorable terms, resulting in cost savings and improved product quality for merchandise offerings.
- Conducted regular audits of merchandising displays to ensure compliance with brand standards, enhancing the overall shopping experience for customers.
- Facilitated training sessions on quality control processes, equipping team members with essential skills to maintain high standards throughout the product lifecycle.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Assisted with hiring process and training of new employees.
- Fostered a culture of continuous improvement by encouraging employee input on process optimization efforts.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Developed strategic partnerships with key stakeholders, leading to significant growth opportunities for the company.
ACCOUNT MANAGER - BUSINESS DEVELOPMENT
DUNELM SOFT FURNISHING - UK
04.2007 - 12.2019
- Cultivated strong client relationships through regular communication and tailored solutions, resulting in improved customer satisfaction and retention.
- Developed and implemented strategic business initiatives that enhanced market presence and drove revenue growth across multiple product lines.
- Analyzed market trends and client feedback to identify new business opportunities, contributing to a significant expansion of the client base.
- Collaborated with cross-functional teams to streamline processes, improving operational efficiency and reducing response time to client inquiries.
- Mentored junior account managers in effective client engagement strategies, fostering a collaborative team environment and enhancing overall performance.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
- Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
- Negotiated prices, terms of sales and service agreements.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
MERCHANDISE MANAGER - HARD AND HOME
LI AND FUNG, HONG KONG
04.2003 - 03.2007
- Negotiated pricing with vendors to achieve maximum profitability.
- Coordinated and directed buying team, enforcing compliance with company standards.
- Built positive relationships with vendors for consistent and reliable supply of products.
- Interacted with customers to obtain feedback and drive satisfaction.
- Working on the ground level with supplier and quality team to develop quality product as per buyers requirement.
- Negotiated with vendors for better pricing, significantly reducing costs and improving profit margins.
- Optimized supplier contracts to include performance clauses, improving reliability and reducing risk of stock-outs.
Senior Merchandiser
Spiral Product Design, India / UK
01.2000 - 03.2003
- Mentored junior merchandisers, fostering skill development and ensuring adherence to best practices in inventory management and visual merchandising.
- Performed quality assurance procedures while analyzing projects, resets and backroom processes.
- Developed and maintained effective communication strategies to deliver necessary details to buying teams.
- Inspected merchandise for quality and arranged proper feedback to buyer for review before goods left factory.
- Created visual displays to highlight new and featured products.
Education
Bachelor of Commerce -
Delhi University
New Delhi, India 04.2001 -
High School Diploma -
Summer Fields School
Delhi 04.2001 -
Skills
Merchandising strategy
Timeline
Business Manager - Merchandising and Quality
OSR SALES LLC, NEW JERSEY, USA
01.2020 - Current
ACCOUNT MANAGER - BUSINESS DEVELOPMENT
DUNELM SOFT FURNISHING - UK
04.2007 - 12.2019
MERCHANDISE MANAGER - HARD AND HOME
LI AND FUNG, HONG KONG
04.2003 - 03.2007
Bachelor of Commerce -
Delhi University
04.2001 -
High School Diploma -
Summer Fields School
04.2001 -
Senior Merchandiser
Spiral Product Design, India / UK
01.2000 - 03.2003