Rahul Nandi

AVP - Head Operations, 11/2022 - 08/2024

Global CFO Shared Services Pvt Ltd, Bangalore (US, Texas based Fin & Act Consulting firm offering client services in accounting, bookkeeping, CFO Services, Fund Raising to start up's, Virtual Office Services, Tax (individual and Corporate), US State Registration and compliance)

· Manage a team of 150+ employees across India, US and Canada, responsible for Client delivery, Quality accuracy and compliance with company policy and procedures.

· Manage People’s Expectations and aspirations.

· Oversaw implementation of technology systems necessary for efficient operations management.

· Monitored performance metrics of operations teams to ensure goals were met in a timely manner.

· Reviewed status of on time submission of the monthly financial statements by the accounting delivery team. Closure of client books with accuracy.

· Analyzed data to identify trends, risks, and areas of improvement for operations processes.

· Provided leadership support for staff members to develop their skillsets and capabilities.

· Created and maintained relationships with vendors, suppliers, customers, and other stakeholders.

· Coordinated cross-functional projects between different departments within the organization.

· Partnered with Human Resources team to recruit qualified personnel for operational roles.

· Developed and implemented strategies to improve operational efficiency across all departments.

· Assisted in developing training programs that increased employee knowledge on operational topics.

· Led organizational change initiatives designed to improve operational effectiveness.

· Established standards of quality control throughout the organization's production process.

· Conducted regular meetings with department heads to review operations plans and provide feedback.

Developed key performance indicators used by the organization's executive team.

Set clear goals for Finance Controllers and Sr. Operations Manager, and assist in implementing the same.

· Allocation of new clients to the team (Controller / Accountant) basis their skills. Resource Management within teams.

Identified and addressed process deficiencies, avoiding costly pitfalls, and keeping operations scalable for future expansion.

Managed workforce development programs by evaluating, interpreting, and enforcing human resource policies and regulations, and developing industry training programs and conferences.

Coordinated staff across multiple locations with a record of meeting or exceeding demanding targets.

Collaborated with various departments to identify operational challenges and plan corrective actions.

Hired and managed employees to maximize productivity, while training staff on best practices and protocol.

Represented company interests before federal agencies, city representatives, and regulatory entities.

Cultivated and maintained positive working relationships with employees, executives, and other stakeholders.

Coordinated work across departments to keep teams on track with company goals.

Created business process flows to identify opportunities for improvement.

Perform strong "root cause analysis / issue resolution on client escalations on process and communication lapses with the finance controllers to strengthen lasting client relationship.

• Manage the FCI - AML global operations delivery team of 105 + reportees for Transaction Monitoring of Alerts and escalate suspicious activities to Onsite by recommending Narratives for SAR/STR reporting
• Regulatory Training Reporting, SOP, and DTP Upkeep and Approvals
• KPI - Quality, TAT metrics, Capacity Planning, and Utilization.
• Operations Resiliency & Succession Planning
• Manage Revenue by Headcount and Invoicing.
• People Engagement, Hiring, and Performance Management
• Build client and stakeholder relationship

• Manage a Team of Investigators in AML & Financial Fraud in U.S
• Money Service Business Regulated Platform, Multi entity alerts were handled end to end, span consists of 5 Team Leads and 50 Investigators
• Key Areas of Control were - People, Process, Client and Value
• People Manager, Mentor, Coaching, Engagement lead, Hiring
• Business Continuity Management
• InfoSec guidelines, GDPR & CDP Policy adherence
• Communications with Noiseless Task Execution
• Flexibility, Proactiveness & Champion Inclusion
• Develop by Motivate and Harbor an Ethical environment.

• Team Leader in a project with a U.K
• Insurance giant, managing a team for 21 front office voice Customer Service Executives in Sales & Service of Motor, Home & Pet Insurance (Personal lines)
• Product Expert and Level B Underwriter, handling Customer Escalations, Authorizing Policies for customers
• Sales Targets (Concept Sales, People Management, Capacity Planning, Quality Coach, Mentor and Reporting
• Business Continuity Plan.

• Handled a team of 14 Customer Service executives for Motor and Home Insurance Sales & Service (UK)
• Driving Sales Targets (Direct Sales / X-Sell / Up Sell)
• Quality Accuracy Targets - Coach and mentor teams
• Roster & Schedule Capacity, Plan weekly off ensure noiseless delivery
• People Engagement & Performance management.

• Customer Service Executive managing U.K
• Insurance customers by Voice support in Sales & service
• Perform Sales Targets, by Direct selling, up sell and x sell the product features and benefits relevant to Motor, Home & Pet Insurance
• Achieve Quality Scores, also display flexibility, team player skills and On Job Learning.

• Officer - 1 (Territory Manager) In Marketing Biological & Pharmaceutical products, in a fiercely competitive environment
• Achieve Sales Targets by Travel to meet customers across the Assigned Markets within the state
• Liase and Coordinate with Doctors and research scientists (Laboratory) regards to check efficacy of vaccines by soliciting trials and reports for / from the field
• Customer Service, Conducting seminars and Live demo sessions with Prospective customers on site
• Generate revenue from Channel Partners - Distributors, Stockist's & retailers
• Manage and coordinate Stock with C&F Agencies and National Sales Head & Marketing & Product Executive at Central Team.

• Marketing of MRI Services with medical institutions, Doctors, Consultants and Practitioners across the Territory
• Generate Sales revenue and targets
• Organize Seminars and Product / Service launch
• Liase and Coordinate with Internal teams for Report and Customer management.

• Surveyor of Cement brands by Market research with Distribution Channel
• Reporting Quality and market share by assessing performance.