Service now
Hi, I’m
Rahul Nanure
ITAM(HAM&SAM) Technical Support L2
Hyderabad,Telangana
Judge a man by his questions rather than his answers.
Voltaire
Summary
Rational [Job Title] with [Number] years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems. Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Forward-thinking Operations Specialist bringing [Number] years of expertise in [Area of expertise] for [Industry] sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in [Software] and [Software]. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
8
years of professional experience
4
Certifications
5
years of post-secondary education
Work History
Optum Global Solutions Pvt LtdHyderabad, Telangana
Tech Support L2 Analyst
08.2015 - Current
Job overview
- Technology services delivery, consulting with relevant personnel to assist with migration and troubleshooting
- Worked closely with the US counterpart & other geographical offices to ensure proper standards are followed across the business and to reduce duplication of effort and resources
- Supporting on Virtual Desktop Infrastructure and Citrix issues on daily basis to end users
- Provisioning of VMs to the end users as per requirements using vCenter Server
- Management of IT Inventory for the entire user across multiple projects to facilitate their need for effective working of their business operation including deployment of Software & Operating
- Systems followed by the designed technology processes
- Carry on system testing, help coordinate user testing and work on business readiness testing
- Technical Support (L2 & L3) for IT products like desktops, PC, laptops, PDAs, Software’s, printer, input/output cards & L1 & L2 network
- Interfaced with developers to diagnose problems and implement configuration requirements and solutions
- Infrastructure Services including mass installation of software’s through Altiris server maintenance support, VPN, Altiris, & customized applications
- Providing technical support to MAC clients related to software, VPN, OS upgrade and customized applications
- Diagnose & resolve issues related to software deployment & workstation imaging
- Responsible for the MAC support & Maintenance of server & Computer infrastructure
- Provided training to end users on new and updated systems and software
- Conduct information security awareness session for New Joiners
- Develop and provide training and technical documentation for ITS staff members
- Work with department leaders implementing new software & hardware technologies.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Validated results and performed quality assurance to assess accuracy of data.
- Queried databases for information needed for report processing.
- Identified and resolved problems through root cause analysis and research.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Assessed data modeling and statistics to integrate high-level business processes with data rules.
- Researched and adopted new technologies to add value to existing offerings.
- Monitored compliance and filing requirements in conjunction with staff and management.
- Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
- Optimized core processes to improve business performance and operational agility.
- Performed audits of subsidiaries to protect shareholders and potential investors from fraudulent or unrepresentative financial claims.
- Conducted system analysis and implementation to maintain and improve computer systems.
- Guided acquisition process to capture projected cost and revenue synergies and move combined organization forward.
- Enhanced interfaces to promote better functionality for users.
- Performed budget analysis to control expenditures and predict future budget needs.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Developed effective improvement plans in alignment with goals and specifications.
- Conducted regular reviews of operations and identified areas for improvement.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Evaluated customer needs and feedback to drive product and service improvements.
- Created and managed project plans, timelines and budgets.
- Frequently inspected production area to verify proper equipment operation.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked effectively in fast-paced environments.
Randstad Payroll in UHGHyderabad, Telangana
Associate Tech Support Analyst II
08.2015 - 04.2018
Job overview
- An IT professional with technical savvy that has demonstrated success applying strategic IT plans that improve business efficiency with positive impacts on the bottom line and adept at moving into new digital environments and utilizing existing experience to quickly adapt to new technologies fluently.
- Validated results and performed quality assurance to assess accuracy of data.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Monitored compliance and filing requirements in conjunction with staff and management.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Troubleshooting and providing technical support to end-users or clients.
Managing Windows and MAC IT inventory
Managing Windows OS deployment from Altiris Server( Deployment Web Console) and taking care of MAC OS imaging (Catalina,Big Sur, Monterey & Ventura).
Supporting MAC incidents related to YubiKey issue, Account & Pw issue, access management, application installation request, OS upgrading & reimaging.
Upgrading, installing, and configuring UHG approved application software and computer hardware.
Creating and managing system permissions and user accounts.
Performing regular security tests and security monitoring.
Guiding end user regarding policies & compliance issues.
Managing end users MFA from Azure portal.
Recovering Clients data in case of Hardware down from both Windows & MAC devices.
Supporting incidents related to M365 where I provide access and configure Microsoft application like Teams, OneDrive and Outlook etc in end-users
mobile or tablets.
I also take care of ServiceNow management in terms of Incident Management where to follow a proper procedure of troubleshooting and routing the incidents.
to correct work group and engaging analyst for quick resolution.
I am hosting Neo-Session to support mass hiring of newly onboarded client to minimize the call count for L1 helpdesk.
Assisting Newly onboarded clients for easy login by providing ms id & pw to users, performing SSO login , MFA setup and windows hello configuration ,
providing access according to project requirements and activating Microsoft Application services.
I'm also mentoring Newly Hire Support Analyst Team by providing them training related to ITSS functionality & professional etiquettes.
Education
Jagruti Degree CollegeOsmania University
B. Com from Computers
2012.07 - 2015.07 (3 education.years_Label)
University Overview
- Member of [Student Organization or Club Name] ABVP
New Chaitanya Junior CollegeBoard Of Intermediate
XII from Mathematics Economics And Commerce
06.2010 - 05.2012
Bharathi Vidya Niketan
X SSC
University Overview
GPA: 80, Past Experience as a HAM (Asset management analyst
01.2015 - 05.2015
University Overview
Procurement of all kinds of hardware IT assets (Laptops, Desktops, Mac books & other Non-std IT
related assets, peripherals & network equipment’s) Sales invoicing to clients as per the POs or
Contracts.
We are responsible for creating and managing the budget for IT hardware assets. This involves
forecasting the needs of the organization, estimating costs, and allocating funds accordingly.
As part of our role, we will be assessing the future hardware requirements of the organization
based on factors such as growth, technology upgrades, and business needs. This helps in planning
for procurement and deployment.
Managing the procurement process involves identifying hardware needs, researching and
evaluating vendors, obtaining quotes or bids, negotiating contracts, and ensuring timely delivery
of the required equipment.
We would be maintaining a database or inventory system to track and manage hardware assets.
This includes recording asset details such as serial numbers, configurations, warranty
information, and locations.
Coordinating the deployment of IT hardware assets which involves working with various teams or
stakeholders to ensure that equipment is installed, configured, and made operational according
to the organization's standards and policies.
We would track the movement and usage of hardware assets throughout their lifecycle. This
includes monitoring asset utilization, conducting regular audits, and addressing any discrepancies
or issues.
When hardware assets are no longer needed or reach the end of their useful life, you would
manage the recovery process. This may involve decommissioning, data wiping, and returning or
disposing of assets in compliance with legal and environmental regulations.
Disposal: Proper disposal of hardware assets is crucial to prevent data breaches and minimize
environmental impact. You would oversee the secure disposal or recycling of assets, ensuring
compliance with relevant laws and regulations.
Throughout these activities, we would be collaborating with stakeholders such as IT teams,
finance departments, vendors, and external service providers to ensure effective asset
management, cost optimization, and alignment with organizational goals.
Reporting and Metrics & KPI reports – Assist in Service Level Management with Application
owned services, such as managing SLAs, OLAs and underpinning contracts, define and build
reports, metrics, and dashboards.
Skills
On-premises workload migration planning and execution and deployment of servers inundefined
Accomplishments
- Certifications:
Certification
AWS Solution Architect certified.
Software
Snow tool
Altiris Deployment Server
HAM & SAM tools for Hardware & Software database and inventory management and trackingetc
People Soft for PO Creation
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Tech Support L2 Analyst
Optum Global Solutions Pvt Ltd
08.2015 - Current
Associate Tech Support Analyst II
Randstad Payroll in UHG
08.2015 - 04.2018
01.2015 - 05.2015
Jagruti Degree College
B. Com from Computers
2012.07 - 2015.07 (3 education.years_Label)
New Chaitanya Junior College
XII from Mathematics Economics And Commerce
06.2010 - 05.2012
Bharathi Vidya Niketan
X SSC
04.2010
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