Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rahul Negi

New Delhi

Summary

Driven and creative supply chain specialist with more than nine years of experience overseeing Order processing,customer service, inventory control, warehouse operations, and logistics of transportation. dependable and committed individual looking to advance into a supply chain, warehouse, and logistics position with forward-thinking company.

Overview

9
9
years of professional experience

Work History

Senior Specialist

Shiprocket
Gurgaon
11.2023 - Current
  • Developed and maintained relationships with courier partner to ensure timely delivery of materials.
  • Managing daily NDR and BPR conversion for approx 30,000 UD shipments and sharing daily actionability with the courier partner (DTDC) to increase delivery conversion.
  • Managing daily Fresh desk and ICRM tickets approx 100 FD and 1000 ICRM tickets and providing the prompt response as per seller request.
  • Managing daily forward expedite cases and EDD breached cases and asking courier to share Revised EDD with delay reason to update in ICRM panel for better visibility for the sellers.
  • Managing daily hygiene of orders for Forward expedite , NDR and RTO cases as per defined SLA.
  • Managing daily critical escalations and providing the prompt closure in seller favor.
  • Verifying BPR and RTO without attempt cases and providing the FR refund as per eligibility.
  • Conducting daily goggle meet with the courier contact persons and discussing on the daily agenda to achieve daily tasks.

Senior Executive

Livpure Smart homes
Gurgaon
03.2022 - 11.2023
  • Developed and implemented strategic plans to improve overall supply chain and logistics operations for manufacturing company Livpure smart homes.
  • Managed daily order processing of water purifiers and mattresses orders approx 15,000 shipments in Flipkart ,Amazon and Vinculum(OMS) seller panel through SAP and monitoring daily metrix like VTR , LDR ,ODR to maintain account healthy.
  • Daily open sales, IRN, GRN, PGI, and SRN pendency were tracked in SAP, and coordination with the WH teams for a prompt closure.
  • Managed customer service activities, including order processing , Pickups through courier partners and tracking shipments.Analyzed logistics data to identify trends and develop strategies for improvement.
  • Monitored stock levels to ensure availability of products.Conducted periodic inventories and physical counts of product supplies and investigated discrepancies between physical count and computer records.

Warehouse Team Leader

Udaan Express
08.2020 - 03.2022
  • Supervised and monitored the daily Pickup of approx 10,000 shipments , Approx 3,000 Last mile deliveries , Approx 1,000 Return deliveries and 200 reverse pickups and EOD connection to the LPC in warehouse operations for B2B and B2C shipments.
  • In order to boost delivery conversion, I oversaw daily NDR conversion and NDR contacting to confirm phony delivery efforts.Developed and implemented strategies to improve workflow inefficiencies .Trained new employees on safety procedures and policies.
  • Documented inventory levels, shipments, and deliveries.Provided guidance and support to warehouse staff members in their daily duties.
  • Managed all performance matrix like FAP and FAD on regular basis to improve on time deliveries and connections to the destination locations .

DC In-charge

Ecom express
Delhi
02.2018 - 08.2020
  • Promoted from ops supervisor to DC In-charge after 1 year of service in 2019.
  • Coordinated and monitored the receipt, storage, and dispatch of goods within the DC for 3PL shipments.
  • Ensured that approx 15,000 daily Returns orders were accurately fulfilled and delivered to the sellers in a timely manner and managed regular fleet alongside ADHOC vehicles for daily operations.
  • Monitored supervisors ,ground staff and delivery staff performance, identified areas for improvement, and provided training as needed .Assisted in recruiting, hiring, onboarding, and managing delivery center personnel.
  • Organized regular cycle counts of physical inventory to ensure accuracy of system data.Oversaw daily shipments pendency to maintain hygiene.

Warehouse Supervisor

Vulcan xpress (Snapdeal)
Delhi
01.2015 - 02.2018
  • Promoted from ground staff to supervisor after 1 year of service in 2016.
  • Monitored warehouse operations to ensure accuracy and efficiency .Supervised loading and unloading of materials from incoming trucks for Ecommerce deliveries.
  • Monitored approx 1 lacs Pickup shipments , Approx 10,000 last mile deliveries and 15,000 return deliveries in Linehaul operations o regular basis.
  • Managed daily cycle counts to maintain accurate inventory levels at all times.
  • Monitored daily shipping, handling and receiving to promote smooth operations within warehouse alongside daily fleet operations of LCV and small vehicles for pickups and delivery.

Education

Bachelor of Arts -

Delhi University
Delhi
04-2021

Intermediate -

B.C.N.G.I.C
Uttarakhand
06-2013

Skills

  • Problem-Solving
  • Time Management
  • Self Motivation
  • Organizational Skills
  • Decision-Making
  • Adaptability and Flexibility

Timeline

Senior Specialist

Shiprocket
11.2023 - Current

Senior Executive

Livpure Smart homes
03.2022 - 11.2023

Warehouse Team Leader

Udaan Express
08.2020 - 03.2022

DC In-charge

Ecom express
02.2018 - 08.2020

Warehouse Supervisor

Vulcan xpress (Snapdeal)
01.2015 - 02.2018

Bachelor of Arts -

Delhi University

Intermediate -

B.C.N.G.I.C

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Rahul Negi