Rahul N Hubli

Results-driven professional with 16 years in business operations and people management. Skilled in interpreting client needs, identifying root causes, and delivering effective solutions. Enhanced efficiency through process automation, achieving significant improvements in payment and computation processes. Committed to improving customer satisfaction and driving positive outcomes.

• Partner Compensation, Partner Membership, Financial Claim & Market development Fund (MDF) Process.
• Responsible for leading complex customer requests and identifying resolution path to effectively resolve them.
• Successfully deployed the Green Lake program under partner compensation process based on the business requirements.
• Publishing the finance report which comprises the overall payout across WW Partner compensation process.
• Drive the sales goal attainment program for all the HPE partners and plan their quota accordingly based on business parameters.
• Reduce recurrence of issues by identifying root causes, triage for effective fix and drive cleanup of impacted.
• Collaborate with multiple teams to assist the stakeholders in effective resolution to their issues reported.
• Be an interface between sales team & Partner transaction teams to bring clear visibility to the pipeline.
• Actively participate & drive improvement culture, identifying & eliminating the barriers to accuracy & quality.
• Consistently ensured deliverables are met with no delays or escalations.
• Leaded partner service management and demonstrated new tool launch & their functionality to all our Resellers and distributors.
• Maintain process document up-to date based on the defined business logic & T&C’s.
• Instigated the credit memo and EFT bank transfer payments through S4 HANA and SAP Fusion on monthly and quarterly basis.
• Played a key role in interacting with Partners, PAOM, PBM, Channel Sales, BU managers & so on.
• Consistently ensured smooth BCP testing for the entire Partner Compensation process on a monthly and quarterly basis, this resulted in benefits such as quality & efficiency.
• Involved in internal and external audit and successfully matched all the criteria and passed.
• Successfully completed the transition process of 69T Tactical Compensation Program (EMEA & AMS region) with complete process knowledge transfer and established the process within limited time with agreed quality & SLA.
• Stabilized, planned and tactical SGA (Sales Goal attainment) program execution.
• Partner Comp Program guide simplification based on business program hierarchy. Simplified the Resellers membership program considering on certification and revenue criteria.

• English
• Kannada
• Hindi

• Administered end-to-end process management stream consisting of Data forecast, Computation & sales goal attainment based on partner performance.
• Supervised functioning of processes and identified improvement areas & implemented it accordingly.
• Identified client membership designation and planned the business strategy according to their performance.
• Spearheaded agile methodologies such as tool testing, IT issues and so on which are used during process steps implementation.
• Created awareness for driving the projects and process improvement strategy & methodology, ensured maximum operational efficiency, conducted root-cause analysis, and executed preventive measures for repeated escalations.
• Managed service operations for rendering and achieving quality services; provided first line customer support by answering queries & resolved their issues, within the turnaround time.
• Trained new team & developed detailed procedures as well as measurement framework to smoothen the process.
• Maintained SLA, KPI and performance metrics to management.
• Ensured that teams adhere to the quality tools & procedures (Quality Checklist and RCA)