Rahul P
Banglore
Summary
My objective is to obtain a position in a professional office environment where my skills are valued and can benefit the organization. Ideally, seeking for challenging roles to provide value and achieve mutual beneficial performance with achieving good career in the organization
Overview
3
3
years of professional experience
Work History
Customer Service Agent
Alorica
Bangalore
12.2022 - Current
- Established warm and friendly rapport whilst interacting with customers by phone, email and on live chat
- Supported customer satisfaction, addressing escalated complaints with diplomacy and acknowledgment
- Provide prompt and accurate information to customers, ensuring a positive customer experience and resolution of issues
- Meet and exceed performance metrics, including average handling time, first-call resolution, and customer satisfaction scores
Junior Executive
Shriram Transport Finance Co Lmt
Bangalore
04.2022 - 11.2022
- Conduct outbound calls to customers for verification purposes
- Follow up with customers regarding loan applications and repayments
- Verify customer documents for completeness and accuracy
- Identify and report any discrepancies in the documentation.
Communication Officer
BVG INDIAN Lmt
Bangalore
01.2021 - 10.2021
- Developed and executed comprehensive communication strategies to support BVG ERSS 112's emergency response services at the Commissioner's Office
- Managing inbound calls and providing resolution with immediate response
Education
SSLC -
New Bharath Public School
Commerce and management -
Adarsha PU college
B. com -
Govt RC College of Commerce And Management
Skills
- Effective Communication
- Active Listening
- Live Chat Support
- Microsoft Office Suite (Word, Excel, Outlook)
- Ability to Learn Quickly
- Working in a Fast-paced Environment
Languages
English
Upper intermediate (B2)
kannada
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
Tamil
Intermediate (B1)
Marathi
Intermediate (B1)
Self Appraisal
- Documentation and reporting
- Service-oriented self-starter
- Good communication skills
- Creative problem solving
- Adaptability and capable to function under pressure condition
Personal Information
Date of Birth: 02/29/2000
Hobbies and Interests
- Playing cricket
- Playing Pubg mobile game
- Watching anime
Timeline
Customer Service Agent
Alorica
12.2022 - Current
Junior Executive
Shriram Transport Finance Co Lmt
04.2022 - 11.2022
Communication Officer
BVG INDIAN Lmt
01.2021 - 10.2021
SSLC -
New Bharath Public School
Commerce and management -
Adarsha PU college
B. com -
Govt RC College of Commerce And Management