Rahul Padgaonkar
Mumbai
Summary
Ambitious to build a career in Hotel Management with an organization where team work is required and hard working is appreciated and to be in a position which is best suited to my knowledge and skills.
Overview
5
5
years of professional experience
Work History
Customer Service Executive
Godrej Nature Basket
Mumbai
06.2019 - 08.2021
- Provided primary customer support to internal and external customers.
- Informed customers of upcoming promotions and deals to boost sales.
- Corresponded with delinquent customers to collect payments and make billing arrangements.
Senior Steward
Sofitel
Mumbai
05.2018 - 09.2018
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Assisted front and back of house personnel in spot cleaning floors and maintaining welcoming environment for team members and guests.
- Inspected culinary departments for proper employee hygiene, employee productivity, sanitation and cleanliness.
Senior Steward
Taj Land's End
Mumbai
11.2016 - 09.2018
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars and supply cupboards.
- Documented kitchen inventory by reviewing stock and counting items.
Steward
Imperial Club By Taj
Mumbai
01.2015 - 07.2015
- Followed company safety and security policies and procedures when reporting maintenance needs and unsafe work conditions.
- Maintained swift pace of work to meet business demands for cleaning and supplies storage.
Education
BSC. (HS) - Hotel Management
Kohinoor Collage
Mumbai, Maharashtra03.2014
H.S.C - Commerce
Bhausaheb Hire Junior Collage
Mumbai, Maharashtra03.2010
S.S.C -
Yusuf Meherali Vidyalaya
Mumbai, Maharashtra03.2008
Skills
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Corporate Standards
- Calm and Professional Under Pressure
- Inbound Customer Calls
- Providing Feedback
- Upbeat and Positive Personality
- Issue Escalation
- Customer Service and Assistance
- Staff Support
- Answering Customer Questions
- Sales and Upselling
- Establishing and Maintaining Customer Relationships
Additional Information
Industrial Training : From December 2011 - May 2012
- Sun N Sand Hotel, Mumbai
Timeline
Customer Service Executive
Godrej Nature Basket
06.2019 - 08.2021
Senior Steward
Sofitel
05.2018 - 09.2018
Senior Steward
Taj Land's End
11.2016 - 09.2018
Steward
Imperial Club By Taj
01.2015 - 07.2015
BSC. (HS) - Hotel Management
Kohinoor Collage
H.S.C - Commerce
Bhausaheb Hire Junior Collage
S.S.C -
Yusuf Meherali Vidyalaya
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