Rahul Paliwal
Hotel Manager
PUNE
Summary
Guest-oriented hotel manager offering more than 14 years of experience in hospitality and tourism industries. Self-starter providing valuable service to clients and tourists. Successful management background at reputable hotels and resorts.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work History
Hotel Manager
Four Points By Sheraton Hotel & Service Apartments Pune
Pune
2020.01 - Current
- Business Analysis, roll out Bookers Loyalty Program and ensure consistent Guest Experience delivery by process reviews
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
- Manning efficiencies based on individual hotel requirements and identified training needs analysis requirements of individual units
- General Hotel Business Management & Growth: Ensuring the development of strategic marketing opportunities and tactical sales plans
- Strategizing long term business directions of the hotel to ensure maximum profitability in line with hotel corporate objectives
- Focus on achieving a fair market share and RGI drive
- Created and maintained rapport with key community contacts to ensure a visible presence in the local community
- Hotel Management Business Analysis & Development Performance Management Guest Relationship Management P&L Accountability Rooms Division Monitoring Hotel Infrastructure Supervision Regional Performance Review Outsourced Services & Procurement Hotel Licensing Inventory Management Vendor Development Quality Assurance Resource Optimization Team Leadership
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
General Manager
Fairfield By Marriott Chennai Mahindra World City
Chennai
2018.10 - 2020.01
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and maintained relationships with customers and suppliers through account development.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Managed budget implementations, employee evaluations, and contract details.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
- Analyzed market trends and competitor activities to create competitive advantages.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Hotel Manager
Ginger Hotels
Surat
2017.02 - 2018.09
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Analyzed and evaluated business data to identify opportunities for improvement.
- Prepared monthly resort audits for review.
- Developed and implemented marketing strategies to promote hotel services.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Created and managed accurate occupancy forecasts and budgets.
- Developed and implemented promotional strategies to increase occupancy.
- Fostered safe lodging environment with reliable and effective security services.
- Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
- Implemented successful strategies to increase customer satisfaction.
Express Assistant Manager
Holiday Inn Express & Suites
Hyderabad
2013.10 - 2017.02
- Suites Hyderabad by IHG as a Pre- Opening, Hotel Operations Management: Directed the entire gamut of hotel operations by evaluating the growth of hotel business and checked the smooth running of hotel operations function as per brand guidelines
- Responsible for Hotel Management in absence of the General Manager
- Finance & Sales Involvement: Provided valuable assistance to finance to assure 95% compliance in Corporate Assessment Audits
- Engaged in finance forecast planning and budgeting on monthly & quarterly basis
- Supported sales enhancement activities; led brand programs, handled sales calling and drove account retention, sales presentations & property walks
- People Management: Recruited and built a team with different skills, experiences, and backgrounds
- Conducted leadership development, training sessions and performance reviews to trace team performance and considered the same for further development
- Dealt with Outsourced Vendor Regional Managers to drive on-track functioning of operations Cluster/Taskforce Roles: Offered support for other HIEX properties for finance and hotel operations by conducting training sharing best practices before launch
- Oversaw service standards and brand safety norms for IHG properties and led properties to attain advanced level compliance
- Instructed on housekeeping, facilities, and security departmental functioning across all HIEX properties.
Duty Manager
Holiday Inn Express
Ahmedabad
2013.01 - 2013.10
- Trained employees in essential job functions.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Developed and implemented useful strategies to increase sales and customer satisfaction.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Implemented cost-saving measures to enhance profitability and align with budget.
Front Office Supervisor
The Oberoi Rajvilas
Jaipur
2008.05 - 2012.12
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Created, prepared, and delivered reports to various departments.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
Education
Bsc. in Hotel Management & Catering - Hotel Management
Institute of Hotel Management & Catering
Udaipur 2005.07 - 2009.04
Secondary -
Kendriya Vidyalaya No.1
Udaipur 2002.07 - 2003.03
Senior Secondary - Accounting
Kendriya Vidyalaya No.1
Udaipur 2004.07 - 2005.03
Skills
Familiar with using MS Office Suite (Word, Excel & PowerPoint), HTML, Windows and Internet Applicationsundefined
Timeline
Hotel Manager
Four Points By Sheraton Hotel & Service Apartments Pune
2020.01 - Current
General Manager
Fairfield By Marriott Chennai Mahindra World City
2018.10 - 2020.01
Hotel Manager
Ginger Hotels
2017.02 - 2018.09
Express Assistant Manager
Holiday Inn Express & Suites
2013.10 - 2017.02
Duty Manager
Holiday Inn Express
2013.01 - 2013.10
Front Office Supervisor
The Oberoi Rajvilas
2008.05 - 2012.12
Bsc. in Hotel Management & Catering - Hotel Management
Institute of Hotel Management & Catering
2005.07 - 2009.04
Senior Secondary - Accounting
Kendriya Vidyalaya No.1
2004.07 - 2005.03
Secondary -
Kendriya Vidyalaya No.1
2002.07 - 2003.03
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