Rahul Paliwal
Hotel Manager
PUNE
Summary
Guest-oriented hotel manager offering more than 14 years of experience in hospitality and tourism industries. Self-starter providing valuable service to clients and tourists. Successful management background at reputable hotels and resorts.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work History
Hotel Manager
Four Points By Sheraton Hotel & Service Apartments Pune
Pune
01.2020 - Current
- Business Analysis, roll out Bookers Loyalty Program and ensure consistent Guest Experience delivery by process reviews
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
- Manning efficiencies based on individual hotel requirements and identified training needs analysis requirements of individual units
- General Hotel Business Management & Growth: Ensuring the development of strategic marketing opportunities and tactical sales plans
- Strategizing long term business directions of the hotel to ensure maximum profitability in line with hotel corporate objectives
- Focus on achieving a fair market share and RGI drive
- Created and maintained rapport with key community contacts to ensure a visible presence in the local community
- Hotel Management Business Analysis & Development Performance Management Guest Relationship Management P&L Accountability Rooms Division Monitoring Hotel Infrastructure Supervision Regional Performance Review Outsourced Services & Procurement Hotel Licensing Inventory Management Vendor Development Quality Assurance Resource Optimization Team Leadership
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
General Manager
Fairfield By Marriott Chennai Mahindra World City
Chennai
10.2018 - 01.2020
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and maintained relationships with customers and suppliers through account development.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Managed budget implementations, employee evaluations, and contract details.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
- Analyzed market trends and competitor activities to create competitive advantages.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Hotel Manager
Ginger Hotels
Surat
02.2017 - 09.2018
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Analyzed and evaluated business data to identify opportunities for improvement.
- Prepared monthly resort audits for review.
- Developed and implemented marketing strategies to promote hotel services.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Created and managed accurate occupancy forecasts and budgets.
- Developed and implemented promotional strategies to increase occupancy.
- Fostered safe lodging environment with reliable and effective security services.
- Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
- Implemented successful strategies to increase customer satisfaction.
Express Assistant Manager
Holiday Inn Express & Suites
Hyderabad
10.2013 - 02.2017
- Suites Hyderabad by IHG as a Pre- Opening, Hotel Operations Management: Directed the entire gamut of hotel operations by evaluating the growth of hotel business and checked the smooth running of hotel operations function as per brand guidelines
- Responsible for Hotel Management in absence of the General Manager
- Finance & Sales Involvement: Provided valuable assistance to finance to assure 95% compliance in Corporate Assessment Audits
- Engaged in finance forecast planning and budgeting on monthly & quarterly basis
- Supported sales enhancement activities; led brand programs, handled sales calling and drove account retention, sales presentations & property walks
- People Management: Recruited and built a team with different skills, experiences, and backgrounds
- Conducted leadership development, training sessions and performance reviews to trace team performance and considered the same for further development
- Dealt with Outsourced Vendor Regional Managers to drive on-track functioning of operations Cluster/Taskforce Roles: Offered support for other HIEX properties for finance and hotel operations by conducting training sharing best practices before launch
- Oversaw service standards and brand safety norms for IHG properties and led properties to attain advanced level compliance
- Instructed on housekeeping, facilities, and security departmental functioning across all HIEX properties.
Duty Manager
Holiday Inn Express
Ahmedabad
01.2013 - 10.2013
- Trained employees in essential job functions.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Developed and implemented useful strategies to increase sales and customer satisfaction.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Implemented cost-saving measures to enhance profitability and align with budget.
Front Office Supervisor
The Oberoi Rajvilas
Jaipur
05.2008 - 12.2012
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Created, prepared, and delivered reports to various departments.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
Education
Bsc. in Hotel Management & Catering - Hotel Management
Institute of Hotel Management & Catering
Udaipur 07.2005 - 04.2009
Secondary -
Kendriya Vidyalaya No.1
Udaipur 07.2002 - 03.2003
Senior Secondary - Accounting
Kendriya Vidyalaya No.1
Udaipur 07.2004 - 03.2005
Skills
Familiar with using MS Office Suite (Word, Excel & PowerPoint), HTML, Windows and Internet Applications
Guest accommodations
Guest experiences
Interpersonal communications
Outstanding communication skills
Marketing
Talented leader
Quality assurance
Brand Management
Strategic planning and analysis
Vendor interaction
Budgeting
Business administration
Business planning
Contract Management
Operations management
Project Management
Sales and marketing
Business Development
Financial Management
Relationship building
Food preparation and safety
Coaching and mentoring
Effective leader
Budget administration
Budgeting and forecasting
Risk analysis and management
P&L Management
Risk management
Staff Management
Cost reduction and containment
Timeline
Hotel Manager
Four Points By Sheraton Hotel & Service Apartments Pune
01.2020 - Current
General Manager
Fairfield By Marriott Chennai Mahindra World City
10.2018 - 01.2020
Hotel Manager
Ginger Hotels
02.2017 - 09.2018
Express Assistant Manager
Holiday Inn Express & Suites
10.2013 - 02.2017
Duty Manager
Holiday Inn Express
01.2013 - 10.2013
Front Office Supervisor
The Oberoi Rajvilas
05.2008 - 12.2012
Bsc. in Hotel Management & Catering - Hotel Management
Institute of Hotel Management & Catering
07.2005 - 04.2009
Senior Secondary - Accounting
Kendriya Vidyalaya No.1
07.2004 - 03.2005
Secondary -
Kendriya Vidyalaya No.1
07.2002 - 03.2003