Rahul Panchal
Cloud Support Engineer
Greater Noida
Summary
Dynamic Cloud and Network Support Engineer with a proven track record at Concentrix, enhancing system performance and reducing downtime through proactive monitoring and troubleshooting. Skilled in network troubleshooting and customer support, I foster collaboration and mentor teams, driving continuous improvement and operational efficiency in cloud environments.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Cloud Support Engineer
Concentrix
05.2024 - Current
- Reduced downtime for clients by proactively monitoring and troubleshooting cloud-based issues.
- Conducted training sessions for junior team members and new hires, fostering a culture of continuous learning and skills development.
- Streamlined deployment processes with the integration of automation tools and best practices.
- Enhanced system performance by optimizing cloud infrastructure and implementing scalable solutions.
Senior Associate - Technical Support
Tech Mahindra
09.2022 - 05.2024
- Trained and supported new team members, maintaining culture of collaboration.
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
- Mentored junior associates, fostering professional growth and helping them reach their full potential.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
Lead - Telecom Engineer
IBM
05.2022 - 07.2022
- Reduced downtime for clients by conducting thorough troubleshooting and resolving complex technical issues.
- Reviewed and tested installations for compliance with quality control standards.
- Increased operational efficiency through regular monitoring, analysis, and optimization of network systems.
- Identified opportunities for continuous improvement in existing networks through detailed audits and assessments.
Senior Process Associate - Technical
Inter Globe Technologies
08.2021 - 12.2021
- Met month-end reporting objectives and deadlines.
- Identified modifications to processes and procedures that would promote better efficiency.
- Supervised team of process associates to enhance accountability, develop professional skills and improve efficiency.
- Increased customer satisfaction by promptly addressing concerns and providing effective solutions tailored to their needs.
Education
Bachelor's of Engineering (BE) - Engineering
Marwadi University
Rajkot, Gujarat 04.2001 -
High School - Physics
Air Force School
Jamnagar, India 04.2001 -
Skills
Network troubleshooting
Monitoring tools
Customer support
Windows administration
Cloud Support Engineer
Timeline
Cloud Support Engineer
Concentrix
05.2024 - Current
Senior Associate - Technical Support
Tech Mahindra
09.2022 - 05.2024
Lead - Telecom Engineer
IBM
05.2022 - 07.2022
Senior Process Associate - Technical
Inter Globe Technologies
08.2021 - 12.2021
Bachelor's of Engineering (BE) - Engineering
Marwadi University
04.2001 -
High School - Physics
Air Force School
04.2001 -
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