Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Hobbies and interests
Education
Generic

RAHUL PANDE

Nagpur

Summary

Detail-orientated adept at making critical decisions, managing deadlines and conducting team reviews. With expertise in analysis and quantitative problem-solving skills, dedicated to company growth and improvements.

Offering strong problem-solving abilities and capacity to quickly grasp new technical concepts. Brings solid foundation in customer service principles and technical troubleshooting skills. Ready to use and develop critical thinking and communication skills in Technical support/ Customer support role.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Technical Support Executive

Teleperformance
02.2025 - Current
  • Streamlined troubleshooting processes for faster resolution times, improving overall productivity.
  • Collaborated with team members to develop new strategies for handling complex technical problems.
  • Maintained comprehensive documentation of customer interactions, ensuring seamless handoff between support staff.
  • Conducted quality assurance testing on software releases, identifying bugs and recommending improvements before deployment.
  • Reduced call wait times by implementing effective time management techniques during high-volume periods.
  • Enhanced customer satisfaction by efficiently resolving technical issues and providing exceptional support.

IT SUPPORT EXECUTIVE

ONWARD TECHNOLOGIES LIMITED
10.2022 - 09.2024
  • Streamlined support processes by introducing new software tools, resulting in increased efficiency and faster issue resolution.
  • Communicated effectively with technical support teams to resolve escalated issues swiftly and efficiently.
  • Assessed customer needs to recommend appropriate technology solutions that meet their requirements.
  • Analyzed technical support processes and implemented strategies to enhance customer satisfaction levels.
  • Enhanced customer satisfaction by addressing and resolving technical issues promptly.

Education

Diploma of Higher Education - ENGINEERING

SDMP
NAGPUR
2010

Skills

  • Researching
  • Data analysis
  • Active listening
  • Calm under pressure
  • Customer communications
  • Remote support
  • Customer support
  • Technical troubleshooting

Certification

  • DONE PROJECT IN CIMFR NAGPUR
  • AUTOCAD certified

Languages

English
Upper Intermediate
B2
Hindi
Advanced
C1
Marathi
Advanced
C1

Timeline

Technical Support Executive

Teleperformance
02.2025 - Current

IT SUPPORT EXECUTIVE

ONWARD TECHNOLOGIES LIMITED
10.2022 - 09.2024

Diploma of Higher Education - ENGINEERING

SDMP

Hobbies and interests

  • ACTIVELY INVOLVE IN INVESTMENT
  • READING BOOKS
  • ANALYSIS SKILLS

Education

other

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RAHUL PANDE