Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
1
1
year of professional experience
9
9
years of post-secondary education
3
3
Certifications
Work History
Manager
Satin Creditcare Network Limited
Gurgaon
04.2021 - Current
Performed statistical analyses to gather data for operational and forecast team needs for the portfolio of 7500+ Crore.
Managed backend business operations and reporting.
Conducted performance monitoring of 7000+ staff in 1,029 branches, PAN India.
Maximized performance by monitoring daily activities and mentoring team members.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Executed new software UATs for the Loan Management Software used by the organization.
Worked with the product team to enable new products to reduce delinquency and drive a growing portfolio.
Recommending new business audit and undertaking operational risk measures to improve internal branch ratings.
Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
Ensuring effective, efficient, and integrated implementation of business development strategies.
Strategizing with senior management to smoothly run domestic operations to minimize portfolio and NPA risk.
Worked on a Regression Model for benchmarking loss making branches vis a vis the industry performance.
Worked on ML model to predict client behavior in repayments.
Accomplished multiple tasks within established timeframes.