Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Timeline
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Rahul Pandey

Rahul Pandey

Lead Engineer-Core Banking Solutions
Mumbai

Summary

Profile Summary Result-driven professional with more than 7 years of multi-disciplinary experience in Retail Sales and Branch Banking for the assigned region with key focus on profitability and providing high-quality services to the clients with adherence to banking regulations polices guidelines and procedures Strategy Architect credited with development and execution of multiple policies & business strategies towards enhancing business growth & volume at Branch & Cluster Level Extensive experience in increasing branch revenues, targeted sales goals, developing profitable & productive business relationships and building an extensive client base; showcased capabilities in achieving the assigned branch targets Excellent track record of improving branch productivity and driving consistent delivery of services by streamlining operations, conducting audit checks and identifying & mitigating risks In-depth understanding of all processes connected with Banking industry including RBI obligations & guidelines Outstandingly successful in spearheading customer centric operations; resolved customers complaints /issues pertaining to the products; assessed the customers feedback & evaluated areas of improvements to tune up the business strategies Successfully executed RE KYC project in 2016

Overview

8
8
years of professional experience
1
1
Certification

Work History

Lead Engineer-Core Banking Solutions

M2P Fintech Solutions
Mumbai
11.2023 - Current


  • Liaising with stakeholders (IT, Product, Risk, Vendors) to understand feasibility of Project
  • Establishing and executing goals, short & long-term budgets, developing business plans for accomplishment.
  • Defining service standards and guidelines that serve as benchmark for excellent service delivery thereby contributing towards ameliorated service revenue generation
  • Building and maintaining strong business relations with the clients for achieving repetitive business which resulted in achieving organisational growth.
  • Coordinated with systems partners to finalize designs and confirm requirements.
  • Delivered public presentations to provide plans and updates on projects.
  • Received and prioritized service requests to optimize resources.
  • Developed positive working relationships with stakeholders to effectively coordinate work activities.
  • Interacted with subject matter experts to develop training material and tools for personnel.
  • Provided input to team lead regarding areas for process and procedural improvement.
  • Participated in formal internal design reviews of proposed products and components.

Sales and Operatiom Manager

HDFC BANK
Mumbai
06.2020 - 09.2023
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Accomplished multiple tasks within established timeframes.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.

Sr. Relationship Manager

ICICI BANK
Mumbai
04.2016 - 04.2020
  • Worked with clients to address and respond to client and partnership management issues.
  • Researched current trends to identify prospective customers and determine specific needs.
  • Worked with branch partners to maximize sales efforts to business customers and cross-sell other products and services.
  • Developed summaries to assess each client's participation level and determine targets for follow-up plans.
  • Requested customer feedback to drive client satisfaction and retention while quickly remedying issues.
  • Planned and attended meetings with clients to cultivate and grow partnerships and opportunities.
  • Developed strategic plans for day-to-day financial operations.
  • Collaborated with C-level executives and stakeholders to develop long-term financial plans.
  • Established and checked coding procedures, monitored reports and updated internal files.

Education

PGDBM - undefined

Manipal University

B.E - Computer Science

Bhopal University

Skills

Core/Adv Java

undefined

Accomplishments

  • Equity Market Research- Sharekhan
  • Proficient in MS Office Application (Word, Excel)

Certification

Java

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Lead Engineer-Core Banking Solutions

M2P Fintech Solutions
11.2023 - Current

Java

05-2023

Sales and Operatiom Manager

HDFC BANK
06.2020 - 09.2023

Sr. Relationship Manager

ICICI BANK
04.2016 - 04.2020

PGDBM - undefined

Manipal University

B.E - Computer Science

Bhopal University
Rahul PandeyLead Engineer-Core Banking Solutions