Summary
Overview
Work History
Education
Skills
Timeline
playing with new technologies
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Rahul Pathak

Rahul Pathak

Tech Lead | Mid Manager
Mumbai

Summary

Dedicated software professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced Team Lead with over 6 years of experience in software development. Excellent reputation for resolving problems and improving customer satisfaction. Authoritative Lead Technician with 4 years overseeing smooth, efficient operations at Entertainment & Fintech companies. Proficient in managing both digital engineering assets and departmental personnel. Prepared to apply deep technical knowledge and deft personnel management skills to streamline employers' technical operations.

Overview

7
7
years of professional experience
3
3
years of post-secondary education

Work History

Mid Manager

Perennial System
Pune
09.2022 - Current
  • Increased customer satisfaction by resolving issues.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Onboarded new temps and allocate to project and provide with starting introduction to project and team.

Tech Lead

Codersbrain Tech Pvt. Ltd
Bengaluru
05.2021 - Current
  • Commissioned third-party vendors and technicians to augment on-site technical support assets.
  • Supervised end-user support efforts, designing policies to establish consistent service guidelines and reliable ticket resolution.
  • Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
  • Monitored ticket resolution rates, confirming quick and effective technical service call outcomes.
  • Prioritized tasks and planned workflows to meet operational targets.
  • Drafted assemblies, models and other technical drawings.
  • Fostered relationships with internal and external customers.
  • Validated adherence to best practices, quality standards and customer specifications.
  • Collaborated with engineers in new product introduction phases to develop and verify design changes.
  • Adhered to established policies and standards to safely complete projects.
  • Implemented schematics, diagrams and written and verbal descriptions to effectively solve engineering project issues.
  • Mentored junior technicians in maintenance, repair and reporting duties.

Full Stack Developer

Codersbrain Technology Pvt. Ltd
Bengaluru, India
2018.05 - 2021.05
  • Consulted with engineering team members to determine system loads and develop improvement plans.
  • Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs and enhancements.
  • Inspected equipment, assessed functionality and optimized controls.
  • Reviewed code, debugged problems and corrected issues.
  • Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
  • Managed development milestones from initial steps through final delivery.
  • Developed clear specifications for project plans using customer requirements.
  • Used NodeJS, ORM and SQL/No-SQL to develop and manage databases.
  • Developed unit test cases for testing and automation.
  • Collaborated with fellow engineers to evaluate software and hardware interfaces.
  • Provided software application engineering and maintenance for development lifecycle.
  • Delivered performance-driven and user-centric websites that met all business requirements.
  • Developed functional databases, applications and servers to support websites on back-end.
  • Mentored junior members and delivered training to boost team skills set.
  • Participated in requirements gathering to solidify prerequisites and determine best technical solution to meet business needs.
  • Coordinated efficient large-scale software deployments.
  • Adjusted design parameters to incorporate new features.
  • Worked with back-end developers to design APIs.

Software Developer Intern

Codersbrain Technology Pvt. Ltd
Bengaluru, India
2015.08 - 2018.04
  • Supported development, QA and user experience staff to develop new products.
  • Learned software engineering process improvements and best practices.
  • Wrote clear, clean code for various projects.
  • Prepared and submitted reports and other documentation to assist development team members.
  • Collaborated effectively with members of software development team and personnel in other departments.
  • Documented technical workflows and knowledge to educate newly hired employees.
  • Upgraded products to deliver smooth-running systems.
  • Worked with developers to identify and remove software bugs.
  • Worked with design teams and Senior Software Engineers to build customized software products for consumers.
  • Contributed to deployments by resolving issues for optimal results.
  • Shadowed team members to learn new tasks and how to appropriately handle technical issues.

Education

Bachelor of Science - Information Technology

Bhavans College
Mumbai
06.2017 - 04.2020

Skills

Javascript, React, NextJs, Angular, Ionic, ElectronJs

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Timeline

Mid Manager

Perennial System
09.2022 - Current

Tech Lead

Codersbrain Tech Pvt. Ltd
05.2021 - Current

Full Stack Developer

Codersbrain Technology Pvt. Ltd
2018.05 - 2021.05

Bachelor of Science - Information Technology

Bhavans College
06.2017 - 04.2020

Software Developer Intern

Codersbrain Technology Pvt. Ltd
2015.08 - 2018.04

playing with new technologies

In my free time I try new tech out there to check on them and see if I can add it to my skillset to improve myself and get challenged.

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Rahul PathakTech Lead | Mid Manager