Rahul Pathak
Barwani
Summary
Dynamic professional with a proven track record at Au Small Finance Bank, excelling in banking operations and customer service. Skilled in financial analysis and relationship building, I implemented process improvements that enhanced service delivery efficiency and customer satisfaction. Adept at CRM tracking, I thrive in fast-paced environments, ensuring compliance and operational excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Money Officer
Au Small Finance Bank
Ratlam
02.2025 - Current
- Managed daily banking operations and ensured compliance with financial regulations.
- Assisted customers with account inquiries and provided tailored financial solutions.
- Facilitated loan processing by gathering necessary documentation from clients.
- Coordinated with team members to enhance service delivery efficiency and customer satisfaction.
- Implemented process improvements to streamline transaction handling and reduce errors.
- Analyzed customer feedback to identify areas for service enhancement and innovation.
- Participated in regular meetings with upper management regarding progress updates on current initiatives.
- Enforced compliance with regulatory standards and company policies.
Service Engineer
Diebold Nixdorf India Pvt. Ltd.
Barwani
10.2019 - 10.2024
- Assisted customers with troubleshooting issues related to software and hardware in a timely manner.
- Resolved customer service requests within the given time frame.
- Provided technical support for customers on site or remotely via phone or email.
- Performed preventive maintenance of customer systems as per schedule.
- Analyzed complex problems and identified root causes of system failures.
- Maintained accurate records of work performed in order to ensure quality assurance.
- Responded quickly to emergency calls from customers regarding technical issues.
Education
IRDA CERTIFIED - Insurance
IRDA
RATLAM02-2025
Bachelor of Science - Mathematics
S.B.N. Govt. P.G. College, Barwani
Barwani01-2013
DCA - Computer Engineering Technology
Nice Computers
Barwani01-2009
Skills
- Customer service
- Financial analysis
- Banking operations
- CRM tracking
- Branch operations
- Relationship building
Languages
English
Elementary (A2)
A2
Certification
IRDA CERTIFICATE
Accomplishments
TOP PERFORMER AWARD IN OPRATIONS AND SALES
Timeline
Money Officer
Au Small Finance Bank
02.2025 - Current
Service Engineer
Diebold Nixdorf India Pvt. Ltd.
10.2019 - 10.2024
IRDA CERTIFIED - Insurance
IRDA
Bachelor of Science - Mathematics
S.B.N. Govt. P.G. College, Barwani
DCA - Computer Engineering Technology
Nice Computers