Rahul Pawar
Sr. Sales Operations Analyst
Pune
Summary
Sales Operations Professional with 12+ years of solid experience in Sales Operations, Data Analytics, Data Visualization, Reporting, Data Management, Database Handling, Data Mining, Market Research, Salesforce CRM etc.
Academically proficient with Masters in Business Administration - Marketing. Worked as a Sales Operations & Analytics Lead and have experience in team and client handling.
Overview
13
13
years of professional experience
20
20
years of post-secondary education
3
3
Certifications
1
1
Language
Work History
Sr. Sales Operations Analyst
Veritas Technologies LLC
06.2023 - Current
- Hands on Experience in the building of Reports and Dashboards in Salesforce, Power BI, MS Access, and MS Excel
- Drive proactive reporting and analysis and produce actionable business insights to facilitate effective decision-making and ensure the continued success of the business
- Be a trusted business partner and represent (or be a proxy for) BU Leaders on various task forces, projects and meetings if required
- Develop and deliver presentations for senior executives
- Collaborate cross-functionally with Order Management, Sales Operations, Transformation teams, Business Systems (IT), Deal Desk and Field Sales to drive enablement/programs, process standardization and transition of new projects/programs to the team
- Explore and drive areas of automation for key KPI scorecards / dashboards in Business intelligence tools such as Power BI to provide key data analysis utilized in making strategic business decisions
- Support the identification, calculation, and analysis of various metrics to measure the performance and effectiveness of the team and the process
- Evaluate ongoing business performance of the team projects against targets to support daily operations
- Triage and troubleshoot operational issues and optimize infrastructure/systems/processes for scale
- Experience in Project Management, Change Management and Risk Management.
- Developed written documents and reports related to programs and operations.
- Created models to forecast and predict quantitative and comparative evaluations of various business solutions.
Sales Operations & Analytics Lead
TATA Tele Business Services Limited
11.2021 - 06.2023
- Hands on Experience in the building of Reports and Dashboards in Salesforce, Power BI, MS Access, and MS Excel
- Work with the sales teams and sales leadership to assist them in adhoc day-to-day requests/activities (reporting, forecasting, opportunity management, process, SFDC inquiries, general issues/questions, etc.)
- Create key daily, weekly, monthly and quarterly reporting on all sales data that clearly communicates immediate opportunities and trends
- Assist in the preparation of weekly sales meeting slides and reports, monthly sales slides, quarter business reviews, and other Word or PowerPoint presentations for stakeholders
- Help manage and administer different systems used by the sales team (e.g
- LinkedIn, Zoominfo, Dun & breadsheet)
- Responsible for SFDC data cleansing and proactive monitoring of data
- (de-duplication of leads, contacts & account in salesforce via automated & manual approach
- Work closely with the Regional Sales Operations VP and Sales Head to understand their reporting needs and translate these into business, functional and technical requirements
- Provide robust data usage and analytics reports to the appropriate people
- Help drive sales forecasting by identifying the right metrics and tracking them with a high degree of accuracy
- Regularly Co-ordinate with cross functional team like sales, marketing, IT & finance
- Channel Partner programs administration from on-boarding to termination
- Sound understanding and effective management of Partner Accounts/Contacts, their profile, tier management and certifications
- Understand different metrics (sales, marketing, customer, etc.) and follow analytical best practices to deliver accurate, timely, and unbiased views of performance
- Partner with functional teams in responding to questions on data and reporting, key business metrics, preparing ad-hoc analyses, pulling supporting data, etc
- Support the sales process and research customer account data to provide important intelligence
- Managing data in Excel using Formulas, Graphs, Pivot Table, VLOOKUP, HLOOKUP, Conditional Formatting, and advanced excel functions.
- Analyzed large amounts of data to identify trends and find patterns, signals and hidden stories within data.
Sales Operations & Marketing Data Operations Lead
Better Technology Labs LLP
05.2015 - 11.2021
- Regularly monitor and manage the updating of information related to leads, contacts, accounts, and account hierarchies to maintain clean and appropriately structured database records in Salesforce CRM
- CRM management through tools such as Salesforce CRM(SFDC), Data Loader, etc
- Hands on Experience in the building of Reports and Dashboards in Tableau, Salesforce, and MS Excel
- Managing data in Excel using Formulas, Graphs, Pivot Table, VLOOKUP, HLOOKUP, Conditional Formatting, and advanced excel functions
- Responsible for managing Sales Opportunity and account related changes effectively
- Regularly connects with stakeholders and management in USA, EMEA and APAC region
- Conducting market research through various secondary data mining sources like LinkedIn, Dun & Bradstreet, Hoovers, Duedil, Zoom Info, etc
- Supporting Sales and Marketing team with required data as per specifications
- Providing end to end support for Managing and validating rep
- Queries, allocating or escalating for management approvals
- Performing required validation and verification on available & collected information
- Responsible for all database cleansing and enrichment & maintain sales data hygiene
- Regularly Co-ordinate with cross functional team like sales, marketing, IT & finance
- Capture additional intelligence on existing database as per requirements
- Produce and communicate standardized reports such as QBRs and monthly business reviews to the CEO
- Manage a team of Data Operations analysts, including hiring, on boarding, training, performance management, and daily work management.
Sr. Business Development Executive (Operations)
Candorworks Pvt Ltd
04.2014 - 05.2015
- In this business, I act as a professional research and pre-sales consultant and business partner to the entire marketing and sales team by providing actionable marketing research insights that drive business decisions globally
- Conducting market research through various secondary data mining sources like LinkedIn, Dun & Bradstreet, Hoovers, Duedil, Zoom Info, etc
- Managing data in Excel using Formulas, Graphs, Pivot Table, VLOOKUP, HLOOKUP, Conditional Formatting, and advanced excel functions
- CRM management through tools such as Salesforce CRM(SFDC), Data Loader, etc
- Generating reports, dashboards & customization (SFDC)
- Hands on Experience in the building of Reports and Dashboards in Tableau and MS Excel
- Handling customer data management tasks such as data extraction, cleansing, enrichment, etc
- Deliver research findings in custom reports in PPTs, Word, Excel and other format, as per the requirement
- Supporting Sales and Marketing team with required data as per specifications
- Supporting email & Tele marketing campaigns
- Regularly monitor and manage the updating of information related to leads, contacts, accounts and account hierarchies to maintain clean and appropriately structured database records in Salesforce CRM
- Ensuring highest data quality, best speed & desired quantity
- Database Cleansing/Enrichment
- Collaborated with sales and marketing departments to support client acquisition.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Stay in touch with remote team on email & phone calls.
Sr. Market Research Analyst
SaleBuild IT Enabled Services Pvt Ltd
01.2013 - 02.2014
- Leading team of 8 data analyst on USA, Europe and Asia region projects
- Attended meetings and interacted with Clients to understand the requirement
- Conducting market research through various secondary data mining sources like LinkedIn, Dun & Bradstreet, Hoovers, Duedil, Zoom Info, etc
- CRM management through tools such as Salesforce CRM(SFDC), Data Loader, etc
- Generating reports, dashboards & customization (SFDC)
- Manage & update all contact details in CRM
- Managing data in Excel using Formulas, Graphs, Pivot Table, VLOOKUP, HLOOKUP, Conditional Formatting, and advanced excel functions
- Do effective internet research for finding potential customers and business opportunities
- Carrying out extensive market research to find & verify Decision makers & influencers of organizations and their contact information through web-based research techniques
- Analyze the potential markets; coordinate with sales team to formulate business strategies for target market
- Support lead generation program with database generation also Analyze prospect lead & do primary communication.
Business Development Executive
eDreamz Technologies Pvt Ltd
05.2011 - 06.2012
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Collaborated with sales and marketing departments to support client acquisition.
- Carrying out extensive market research to find & verify Decision makers & influencers of organizations and their contact information through web-based research techniques
- Managing data in Excel using Formulas, Graphs, Pivot Table, Conditional Formatting, and advanced excel functions
Education
MBA - Marketing Management And Research
Institute of Business Management And Research (IBMR), Chinchwad, Pune
Pune, India 04.2001 - 04.2012
Bachelor of Science - Computer Science
D. D. N. Bhole College, North Maharashtra University, Bhusawal
04.2001 - 04.2010
Skills
Sales Operations
Data Analytics
Data Visualization
Reports and Dashboards
Data Management
Database Handling
Data Mining
Market Research
Sales Performance Reporting
Salesforce CRM
Power BI
Sales Analysis
Sales Forecasting
Microsoft PowerPoint
Project Management
Cross-Functional Teamwork
Personal Information
- Hobbies: Health & Fitness, Travelling and net surfing.
- Date of Birth: 04/23/86
- Marital Status: Married
Accomplishments
- Received Best Performer award for VASS QBR Deck.
- Received Best Performance award for Excel as a team through collaboration and inclusion
Certification
Salesforce
Timeline
Sr. Sales Operations Analyst
Veritas Technologies LLC
06.2023 - Current
Sales Operations & Analytics Lead
TATA Tele Business Services Limited
11.2021 - 06.2023
Sales Operations & Marketing Data Operations Lead
Better Technology Labs LLP
05.2015 - 11.2021
Sr. Business Development Executive (Operations)
Candorworks Pvt Ltd
04.2014 - 05.2015
Sr. Market Research Analyst
SaleBuild IT Enabled Services Pvt Ltd
01.2013 - 02.2014
Business Development Executive
eDreamz Technologies Pvt Ltd
05.2011 - 06.2012
MBA - Marketing Management And Research
Institute of Business Management And Research (IBMR), Chinchwad, Pune
04.2001 - 04.2012
Bachelor of Science - Computer Science
D. D. N. Bhole College, North Maharashtra University, Bhusawal
04.2001 - 04.2010