Rahul Pillewan
Associate Process Consultant
Pune,Maharashtra
Summary
Seeking assignments in Process consulting, Project Management with an organization repute preferably in IT-Software industry.
I am a professional with around 16 years of total experience in Process consulting, PMO & Procurement, Project Management & Contract Management, Change Management, Problem Management, PO and vendor creation, (Dashboard, project planning report. Other experiences include I am currently working with Global Access Supplier Expansions since DEC 2010. Good team player with proven ability to be reliable in crisis, consistent, self-reliant and adaptable with the ability to learn the process quickly. Strong interpersonal skills, ability to work well with others. Good Knowledge of Advance Excel, MS Power Point, MS Word.
Overview
16
16
years of professional experience
7
7
Certifications
3
3
Language
Work History
Associate Process Consultant
Tech Mahindra Limited
Pune
2019.01 - Current
- Participated in CA/CFT calls to assess high-level solutions and their impact on systems, people, and processes. Elicited, analyses, and documented business, functional, and non-functional.
- Conducted workshops with SMEs and business stakeholders to define high- and low-level process flows for Lead to Quote, Quote to Order, Order to Activate, Activation, Billing etc. Journey
- Translated business requirements into user stories and standalone software requirements for developers and testers.
- Conducted workshops with SMEs and business stakeholders to define high- and low-level process flows for Lead to Quote, Quote to Order, Order to Activate, Activation, Billing etc. Journey
- Chaired calls with Product Managers and operational stakeholders for requirement approvals and design walkthroughs.
- Modelled business processes using ARIS and Visio.
- Requirements through workshops and stakeholder engagement.
- Ensure that any interface mapping changes are communicated in time to the respective team and signed off by the respective stakeholders.
- Communicate with interfacing teams clearly on the requirements to make sure of no ambiguity and thus create/amend a straight-forward interface specification.
- Communicating with Business leads to ensure the requirements are understood properly & for any ambiguities in the BRD (Business Review Board) and document any open issues.
- Analyze & document any impact on the existing functionality due to the new requirement/enhancement (Impact Analysis).
- Supporting respective business groups in the commercialization of capabilities, monitoring usage, improving client experience, and collecting defects for future improvements.
- Review test cases to ensure the business requirements are fulfilled.
- Leading the Access management team of 4 resources.
- Analyze the RFI from supplier and complete the adjudication phase to confirm the suitability of the supplier.
- Participate in the MSA preparation.
- Prepare the Supplier Order Manual and collect all the required sig-offs.
- Prepare and publish paper on the completion of the project launch to the BT management
PMO Analyst
Barclays Global Services
Pune
2018.08 - 2019.01
- Project Self-evaluation form- Project revenue management as per the set SLA.
- Resource management- allocation and de-allocation of resources.
- Risk management, analysis and closer.
- Drafted analyses of new and emerging technologies, recommending improvements where appropriate.
Sr. Opps Coordinator – PMO
Tech Mahindra Limited
Pune
2010.12 - 2018.06
- The offshore/Onsite Payments Team comprising of 6 sub-teams working on WEB, Mobile and Zone
- Participate in daily grooming/scrum calls to understand the customer requirement
- Following agile methodology for development
- Maintaining documentation of project related information.
- Accountable for timely reporting of the data to the management, client and respective stakeholders
- Handling master data relevant to the PMO activity viz. revenue estimation and loading factor
- Overseeing Project Management Operations (PMO) for client AT&T.
- Looking at invoicing and billing to get the revenue on time.
- Contract management end to end.
- PO creation/amendment and dispatch / Receipting (Vendor Payment).
- Promote process compliance and standardization across 45 IBU's (Internal Business Units) by providing process improvement Support.
- Ensuring the project & portfolio management system – including dashboards like: Weekly Dashboard, Non-Billable Resources chasing, Churn Report, Assignment extension, Pending Revenue Details, Project Health Report, RAG status, KRA Report, RUS status report is maintained, accessible and useful to various stakeholders and customers.
- Driving quality initiatives in the team.
- Maintaining Headcount/Billability Tracker/Attrition Tracker.
Sr, Customer Service Agent
WNS Global Services
Pune
2006.06 - 2015.12
- Validation of Brokerage form and creation and updating of A\C
- Study of Individual Retirement Plan for Customer and provide them detailed report on investment and suggest investment.
- Conduct Quality audits for Equity, provide feedback and action plan to reduce errors
- Preparing detailed weekly error report and dashboard and present it to the Ops management.
- MIS, Quality and general reporting
- As Team Leader
- Worked as a TL for Benelux with 6 countries (Belgium, Netherland, Norway, Denmark, Finland and Sweden)
- Also handled the L1 ticketing team, Invoice reconciliation team.
- Supporting the Customer database management activity, monitoring & handling ad-hoc exception request
- To resolve inter operator disputes within TAT along with RCA and follow-up for system and process fix. Providing support for dispute resolution To deliver error free bill generation & dispatch of Invoices within SLA
- Strong Analytical skills.
- Prepare different Dashboards and reports which provide guidance to the senior management and clients.
- Handling escalations for team members.
- Preparing documents like process documents.
- Managing Team in day-to-day activities and provide training to new associates.
- Managing team members' quality and productivity.
Education
Bachelor of Science - Microbiology
Pune University
Pune2005-01
Skills
Project Management Tools
Managed Service Tool, Project Costing, QMS
People soft Finance - PACE-FIN
People soft HR - PACE-HR
Accomplishments
- Selected in 1000 Leaders program as an Emerging Leader across Tech M
- Awarded with the Associate Consistently Excel (ACE) across Tech M Twice.
- Lean Certified for project in WNS
Certification
Prince2 Practitioner
Training
- Workshops on ITIL, Advance Excel.
- Communication Skills, Time Management, V&A, Business Writing, Effective Interpersonal Skill.
Timeline
Associate Process Consultant
Tech Mahindra Limited
2019.01 - Current
PMO Analyst
Barclays Global Services
2018.08 - 2019.01
Sr. Opps Coordinator – PMO
Tech Mahindra Limited
2010.12 - 2018.06
Sr, Customer Service Agent
WNS Global Services
2006.06 - 2015.12
Bachelor of Science - Microbiology
Pune University