Rahul Pisipati

Sales and Operational Analysis:

• Performance Reports for Sales Teams, Regional Sales Reports, Cross-Selling and Upselling, Performance Reports for Marketing Campaigns, Financial Reports, etc

Zoho Administration:

• Managed and maintained the Zoho CRM system, ensuring data accuracy, system functionality, and user satisfaction

Data Analysis & Reporting:

• Developed and generated custom reports and dashboards to provide actionable insights to sales and marketing teams using Zoho Analytics
• Designed and automated complex spreadsheets using advanced formulas (e.g., VLOOKUP, INDEX-MATCH, IFS, etc.) and data analysis tools (e.g., PivotTables) to streamline reporting and decision-making processes

Optimized Customer Communication:

• Leveraged Zoho CRM to manage and streamline customer communication workflows, ensuring prompt and personalized responses to client inquiries using3rd party tools like Zapier, Gallabox - Whatsapp Integration, Ozonetel - Dialer

Chatbot and Live Chat Integration:

• Connected Zoho CRM with Zoho SalesIQ to automate responses and enhance customer support efficiency

Process Automation:

• 25% more sales productivity was attained by developing and implementing automated workflows in Zoho CRM to expedite lead handling, task assignment, and opportunity monitoring
• In order to ensure prompt follow-ups and status updates, workflow rules and criteria were configured to initiate field updates, email alerts, and task creation based on lead and opportunity conditions

Team Collaboration & Communication:

• Supervising a14-person sales team that is adept at Zoho CRM for efficient sales and operations, while keeping an eye on sales metrics, sales targets and KPIs

Stakeholder Collaboration:

• Collaborated with key stakeholders to align data initiatives with business objectives, enhancing overall organizational performance

Sales Pipeline Monitoring:

• Used Zoho CRM to monitor and manage the sales pipeline, enhancing lead conversion rates through effective follow-ups

• Database Management and Performance Analysis across verticals
• Responsible for Reports automation using Salesforce CRM
• Configured Salesforce CRM modules, fields, workflows, and automation rules to align with business requirements and enhance system functionality
• Managing of Effective and Efficient implementation of new SOP’s and processes aimed towards company’s growth
• Analyze current operational processes and workflows to identify areas for improvement
• Worked with developers to create and deploy custom solutions within Salesforce CRM, including custom modules, functions, etc
• Provided comprehensive support and training to end-users, enhancing their proficiency and maximizing effective utilization of Salesforce CRM
• Work closely with other departments (e.g., sales, marketing, finance, HR) to align operations with overall company objectives

• Develop and Execute Sales Strategies: Lead the development and execution of comprehensive sales strategies to drive revenue growth and market expansion
• Market Research and Analysis: Conduct market research to identify emerging trends, customer needs, and competitive landscape
• Implemented Salesforce CRM resulting in improved sales team management
• Automated routine tasks and workflows in SalesforceCRM, such as lead assignment and follow-up reminders, reducing manual effort and improving response time
• Designed and implemented custom dashboards and reports to track KPIs and performance metrics

• Stakeholder Reporting: Prepared and presented detailed reports and dashboards using tools like Excel or Spreadsheets to senior management, aiding in strategic planning
• CRM Utilization: Streamlined lead management by leveraging tools like Salesforce to track client interactions, improving data accuracy and team efficiency