Summary
Overview
Work History
Education
Skills
Timeline
Generic

RAHUL POCHAMPALLY

Lead BO Administrator
Hyderabad

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

11
11
years of professional experience
6
6
years of post-secondary education

Work History

Assistant Manager Operations

HSBC
Hyderabad
10.2013 - Current
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Developed and maintain operational guidelines for staff.
  • Monitored employee productivity and optimized procedures to reduce costs.
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Supervised operations team to support operational excellence and excellent customer service.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Y-Axis Pvt. Ltd.

Research/Process Executive
Hyderabad, TG
05.2012 - 09.2013
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Resolved problems, improved operations and provided exceptional service.
  • Ran errands and provided general office support in professional environment.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in team setting, providing support and guidance.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Participated in team projects, demonstrating ability to work collaboratively and effectively
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks

Education

MBA - Marketing & Finance

IIPM
Hyderabad
05.2009 - 05.2011

Bachelor of Science - COMPUTER Science

Vathsalya Institue Of Science & Technology
Hyderabad, India
05.2003 - 05.2007

Skills

Managerial experience

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Timeline

Assistant Manager Operations

HSBC
10.2013 - Current

Y-Axis Pvt. Ltd.

Research/Process Executive
05.2012 - 09.2013

MBA - Marketing & Finance

IIPM
05.2009 - 05.2011

Bachelor of Science - COMPUTER Science

Vathsalya Institue Of Science & Technology
05.2003 - 05.2007
RAHUL POCHAMPALLYLead BO Administrator