Writing Poems
RAHUL POOJARI
AD OPS MANAGER
MUMBAI
Summary
Digital Advertising professional holding quality experience, passionate for digital marketing, online digital sales, reserve and programmatic buying and believe in keep learning. I've experience with Campaign Manager (CM360), DV360, Wordpress Developer, Data transfer, GTM, Google Ads, SEO, SMM, SEM, and Ad Ops.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
CM360 Trainer Delivery Specialist
Google Operations Center
Hyderabad
01.2021 - Current
- Maintained energy and enthusiasm in fast-paced environment.
- Created plans and communicated deadlines to complete projects on time.
- Exceeded goals through effective task prioritization and great work ethic.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Completed Trainers 3E program all three levels with best scores.
- Deliver Product and process training to new joiners. Conduct floor refresher training as when necessary aligned with the TNI
- Knowledge Capture & Transfer during expansion and new product launches
- Assess relevant training needs for individuals and organizations, in consultation with departmental heads, including assessment methods and measurement systems available.
- Stay informed as to relevant skill and qualifications levels required by employees for effective performance (Client and Internal requirements), and circulate requirements and relevant information to the organization / Leadership as appropriate.
- Work with talent dev Manager to produce plans to meet training and development needs, and manage training delivery, measurement and follow-up as necessary.
- Monitor, measure and report on employees’ training and development plans and achievements within agreed formats and timescales.
- Develop self, and retain knowledge in relevant fields always.
- Interact with training vendors and attend related training conferences and seminars.
- Calibrate with existing Trainer / Operations.
- Aid the Operations team in enhancing performance on customer service, team motivation and teamwork.
- Ensured that the current knowledge is updated regularly through huddles, monitoring, etc.
- Implements accurate and detailed project plans that align to the business cycle and uses good judgment when in contact with sensitive and highly confidential information.
CM360 Customer Support Senior Associate
Google Operations Center
Hyderabad
05.2020 - 04.2021
- Helped clients with the basic/advanced setup process/questions, manage account level permissions, test tags, test previews (includes e.g. Image, html5, Flash and In-Stream creatives)
- Guide clients to pull reports, explain how the basic reports work, clarify how the dimensions/metrics work, pull reports for the client when they request (authentic users only), help the clients with AMT, Verification. Assisting clients to resolved discrepancies by checking trafficking, check reports, ad calls on the live page
- Reactively help the clients with questions about plan creation, projects, orders, negotiation/execution channels & RFP (for Pubs as well), push placements to DCM
- Presentation to the whole team regarding new CM product update, trained new joiners to learn the product, provided Ideas to the management how they can improve the product.
- Collaborated with team members to achieve target results.
- Used coordination and planning skills to achieve results according to schedule.
- Resolved problems, improved operations and provided exceptional service.
- Onboarded new temps by entering employee information into systems.
Digital Marketing Advisory Associate
Accenture India
Hyderabad
03.2018 - 05.2020
- Efficiency: Trafficking, Reporting, optimizing the campaigns based on reports, media planning and troubleshooting the issues
- Clients assisted: Assisted clients across regions from APAC, EMEA and NA region i.e
- Worked with customers to understand needs and provide excellent service.
- Actively listened to customers' requests related to Campaign setup, confirming full understanding before addressing concerns.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Conducted research, gathered information from multiple sources and presented results with troubleshooting.
- Clients assisted across Asia, UK, Ireland, US, Canada, etc.
Freelance Wordpress Developer
Freelancing
Mumbai, Maharashtra
2018.04 - 2022.08
- Leveraged strong understanding of WordPress core to manipulate admin and theme components.
- Created and updated re-usable code libraries to streamline WordPress development cycle.
- Conducted wireframe and content reviews with clients as part of iterative design process.
- Developed and implemented WordPress sites, themes and plugins.
- Reviewed application requirements and interface designs and provided feedback on feasibility.
- Implemented and assessed performance of SEO best practices.
- Developed and implemented SEO and AB testing strategies to improve effectiveness of marketing efforts.
- Designed and implemented website from initial concept, site architecture and wire frames to finished deliverable.
- Installed required plugins and additional coding to fit final design and functionality requirements.
- Designed responsive, mobile-first websites from design concepts.
- Teamed with design and project developers to understand project scope and offer elegant, creative and scalable solutions.
- Used Chrome Inspector and Firebug to debug live sites.
- Converted design assets into component-based HTML, CSS and JavaScript.
- Generated WordPress themes and integrated OTS plugins for expanded functionality.
- Delivered quality commercial websites that met coding standards and cross-browser compatibilities.
- Converted PSD files into custom WordPress themes.
- Referenced web analytics reporting to enhance designs and improve site performance.
- Triaged bugs and enhancements from GitHub.
- Provided timely resolution to reported website problems by integrating new solutions into existing platforms.
- Collaborated with end users on project specifications, strategy and execution to build new WordPress pages and update existing ones.
Education
Post Graduate Diploma - Digital Marketing And Management
Regenesys Institute of Management
Navi Numbai 05.2017 - 03.2018
Bachelor of Commerce - Commerce
Smt.Mithibai.Motiram.Kundnani College of Commerce And Economics
Mumbai 04.2014 - 04.2017
HSC - Commerce
Mumbai University
Mumbai 04.2012 - 03.2014
SSC - undefined
St. Michael’s High School
Skills
Campaign Manager 360
Customer service specialist
Effective trainer
Digital marketing
Campaign management
Employee training
Analytics and SEO
Branding
Market trends knowledge
Budget understanding
Developing promotional concepts
Facebook expertise
Website optimization
Content Marketing
Teamwork and Collaboration
Critical Thinking
Interpersonal Communication
Planning and Coordination
Video promotions
Interests
Watching Movies
Watch Technology videos
Timeline
CM360 Trainer Delivery Specialist
Google Operations Center
01.2021 - Current
CM360 Customer Support Senior Associate
Google Operations Center
05.2020 - 04.2021
Freelance Wordpress Developer
Freelancing
2018.04 - 2022.08
Digital Marketing Advisory Associate
Accenture India
03.2018 - 05.2020
Post Graduate Diploma - Digital Marketing And Management
Regenesys Institute of Management
05.2017 - 03.2018
Bachelor of Commerce - Commerce
Smt.Mithibai.Motiram.Kundnani College of Commerce And Economics
04.2014 - 04.2017
HSC - Commerce
Mumbai University
04.2012 - 03.2014
SSC - undefined
St. Michael’s High School