Kavita Panwar
Mumbai
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Manager
Yes
Mumbai
04.2021 - Current
- Managed front desk operations and guest check-in processes.
- Coordinated staff schedules and assigned duties to team members.
- Trained new employees on customer service protocols and software systems.
- Implemented procedures to enhance guest satisfaction and service efficiency.
- Oversaw the cleanliness and organization of the front desk area.
- Managed guest check-in and check-out procedures, reservations, and payments.
- Managed reservations by answering calls, responding to emails and booking accommodations.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Maintained important files, running reports, and delivering updates on occupancy and revenue.
- Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
Education
SECONDARY SCHOOL CERTIFICATE -
Maharashtra State Board Of Secondary And Higher Secondary Education
Mumbai03.2014
HIGHER SECONDARY CERTIFICATE -
Maharashtra State Board Of Secondary And Higher Secondary Education
Mumbai02.2016
RAJASTHAN STATE CERTIFICATE - INFORMATION TECHNOLOGY
VARDHMAN MAHAVEER OPEN UNIVERSITY
Kota12.2019
B.B.I - Bachelor of Banking And Insurance
SHRI G.P.M. DEGREE COLLEGE OF SCIENCE & COMMERCE
Mumbai, Maharashtra03-2025
Skills
- Guest relations
- Reservation management
- Front desk operations
- Cash handling
- Software training
- Customer relationship management
Certification
Certificate in SHED, 04/21/17
Grades
- First Semester, 11/2022, 7.05, PASS
- Second Semester, 04/2023, 6.20, PASS
- Third Semester, 11/2023, 6.65, PASS
- Fourth Semester, 03/2024, 7.55, PASS
- Fifth Semester, 10/2024, 7.00, PASS
- Sixth Semester, 03/2025, 7.04, PASS
Personal Information
- Mother's Name: Shanti Devi
- Father's Name: Hemraj
- Husband's Name:- Manish
Timeline
Front Desk Manager
Yes
04.2021 - Current
SECONDARY SCHOOL CERTIFICATE -
Maharashtra State Board Of Secondary And Higher Secondary Education
HIGHER SECONDARY CERTIFICATE -
Maharashtra State Board Of Secondary And Higher Secondary Education
RAJASTHAN STATE CERTIFICATE - INFORMATION TECHNOLOGY
VARDHMAN MAHAVEER OPEN UNIVERSITY
B.B.I - Bachelor of Banking And Insurance
SHRI G.P.M. DEGREE COLLEGE OF SCIENCE & COMMERCE