Overview
Work History
Education
Skills
Certification
Grades
Personal Information
Timeline
Generic
Kavita Panwar

Kavita Panwar

Mumbai

Overview

5
5
years of professional experience
1
1
Certification

Work History

Front Desk Manager

Yes
Mumbai
04.2021 - Current
  • Managed front desk operations and guest check-in processes.
  • Coordinated staff schedules and assigned duties to team members.
  • Trained new employees on customer service protocols and software systems.
  • Implemented procedures to enhance guest satisfaction and service efficiency.
  • Oversaw the cleanliness and organization of the front desk area.
  • Managed guest check-in and check-out procedures, reservations, and payments.
  • Managed reservations by answering calls, responding to emails and booking accommodations.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Maintained important files, running reports, and delivering updates on occupancy and revenue.
  • Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.

Education

SECONDARY SCHOOL CERTIFICATE -

Maharashtra State Board Of Secondary And Higher Secondary Education
Mumbai
03.2014

HIGHER SECONDARY CERTIFICATE -

Maharashtra State Board Of Secondary And Higher Secondary Education
Mumbai
02.2016

RAJASTHAN STATE CERTIFICATE - INFORMATION TECHNOLOGY

VARDHMAN MAHAVEER OPEN UNIVERSITY
Kota
12.2019

B.B.I - Bachelor of Banking And Insurance

SHRI G.P.M. DEGREE COLLEGE OF SCIENCE & COMMERCE
Mumbai, Maharashtra
03-2025

Skills

  • Guest relations
  • Reservation management
  • Front desk operations
  • Cash handling
  • Software training
  • Customer relationship management

Certification

Certificate in SHED, 04/21/17

Grades

  • First Semester, 11/2022, 7.05, PASS
  • Second Semester, 04/2023, 6.20, PASS
  • Third Semester, 11/2023, 6.65, PASS
  • Fourth Semester, 03/2024, 7.55, PASS
  • Fifth Semester, 10/2024, 7.00, PASS
  • Sixth Semester, 03/2025, 7.04, PASS

Personal Information

  • Mother's Name: Shanti Devi
  • Father's Name: Hemraj
  • Husband's Name:- Manish

Timeline

Front Desk Manager

Yes
04.2021 - Current

SECONDARY SCHOOL CERTIFICATE -

Maharashtra State Board Of Secondary And Higher Secondary Education

HIGHER SECONDARY CERTIFICATE -

Maharashtra State Board Of Secondary And Higher Secondary Education

RAJASTHAN STATE CERTIFICATE - INFORMATION TECHNOLOGY

VARDHMAN MAHAVEER OPEN UNIVERSITY

B.B.I - Bachelor of Banking And Insurance

SHRI G.P.M. DEGREE COLLEGE OF SCIENCE & COMMERCE
Kavita Panwar