RAHUL PRASAD
Noida
Summary
Experienced Customer Support and Telesales Executive with over 4 years in delivering comprehensive support through voice, chat, and email. Expertise in active listening, customer retention, and issue resolution enhances client relationships. Combines customer support with telesales techniques to build trust and optimize satisfaction.
Overview
5
5
years of professional experience
Work History
Operation Executive
Work gen Solutions
01.2022 - Current
- Executed inbound and outbound sales strategies, qualifying leads and driving conversions through persuasive value proposition pitches.
- Managed complex customer objections, aligning product value with client needs to successfully close deals.
- Engaged leads through telesales calls
- Executed sales strategies to engage leads
- Leveraged inbound and outbound telesales strategies at Freedom English Academy, enrolling students in English speaking courses through targeted value proposition pitches.
- Managed complex student and parent objections with tact, consistently converting leads by aligning the course value with individual learning goals.
- Quality Assurance and Compliance
- Conducted rigorous call quality audits to ensure strict adherence to internal service standards and compliance guidelines.
- Delivered targeted performance feedback and coaching, elevating overall team service quality and operational performance.
Education
Bachelor of Arts -
University of Delhi
01-2020
Skills
- Sales strategy development
- Customer engagement
- Conflict resolution
- Project Management
- Management
- Vendor management
- Data entry
- Communication coordination
- Problem-solving
- Teamwork
- Adaptability and flexibility
Languages
English, Fluent, Hindi
Hobbies
Listening to Music, Enjoy exploring various genres and discovering new artists., Traveling, Passionate about exploring new places, cultures, and experiences.
Timeline
Operation Executive
Work gen Solutions
01.2022 - Current
Bachelor of Arts -
University of Delhi