Hi, I’m
Rahul Premkumar Hemalatha
CS Computer Analyst
Chennai
Summary
To work in an environment which has challenging situations where I can get the opportunity to apply my knowledge and improve my skills and to contribute more to organizations demands.
Overview
14
years of professional experience
4
Languages
Work History
Sutherland Global Services
System admin and CS-Internet associate
12.2019 - Current
Job overview
- Amazon VCM (Vendor Catalog Management)
- Amazon IIDP (Incorrect Information on detail Page)
- Amazon confluence (Handling both vendor and seller catalog issues)
- Amazon MAT (Handling seller account and payment issues)
- Contributed to Amazon's operations at Sutherland Global Services for a duration of 30 months in Chennai.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
- Analyzed customer data to identify trends and anticipate customer needs.
- Increased customer satisfaction with thorough product demonstrations and personalized advice.
- Increased sales by customizing pitches to address specific client needs and concerns.
- Enhanced customer loyalty programs, analyzing customer feedback for continuous improvement.
- Enhanced operational efficiency, implementing new software tools across departments.
- Improved reporting accuracy, implementing new data management system.
- Optimized inventory management to reduce overhead costs, employing advanced forecasting techniques.
- Facilitated training sessions for new employees, ensuring smooth onboarding process.
- Improved team collaboration by initiating regular coordination meetings.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
- Prioritized helping customers over completing other routine tasks in store.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Oilpearl.Co.,Ltd (Bangkok, Thailand)
System Admin & Sales Manager
01.2013 - Current
Job overview
- Sales Manager Skills: Meeting Sales Goals, Negotiation, Selling to Customer Needs, Motivation for Sales, Sales Planning, Building Relationships, Coaching, Managing Processes, Market Knowledge, Developing Budgets, Staffing
- System Admin Skills: Unix/Linux systems administrator with experience configuring, monitoring, upgrading and maintaining systems hardware, software and related infrastructure.
- Strong analytical skills; able to work with technicians from various engineering disciplines to troubleshoot complex system-level issues.
- Experience providing Unix support to maintain systems in world-class production data centers.
- Working Period: 23/01/2013 to Till date. (4+years experience)
MMC Infotech Private Limited
Senior Customer Support & Call Verification Head
07.2012 - 12.2013
Job overview
- Obtains client information by answering telephone calls; interviewing clients; verifying information
- Informs clients by explaining procedures; answering questions; providing information
- Working Period: 11/07/2012 to 15/12/2013. (1+years experience)
ICICI Lombard Insurance
Customer Support Representative
04.2011 - 05.2012
Job overview
- Handle customer inquiries, complaints, billing questions and payment extension/service requests
- Working Period: 05/04/2011 to 08/05/2012. (1 years experience)
Education
SRM UniversityKattangalathur
Diploma from Information Technology
01.2011
University Overview
GPA: 58%
Rex Matriculation Higher Secondary SchoolChennai
10th std
01.2007
University Overview
- State Board
- GPA: 60%
Skills
Diploma In Computer Application In Computer Software College (3 Months)
Diploma In MS-Office (2 Months)
Diploma In Office Automation (3 Moths)
Diploma In Internet & Web Technology (3 Months)
Disclaimer
I hereby declare that the above details are true to the best of my knowledge and belief. Place: Chennai Date: Rahul Premkumar Hemalatha.
PERSONEL INFORMATION
- Date Of Birth: March 21st, 1991
- Birthplace: Tamilnadu State, Chennai City
- Marital Status: Married
- Age: 34
- Gender: Male
- Citizenship: Indian
- Father’s Name: K.Premkumar
- Mother’s Name: R.C.Hemalatha
Timeline
System admin and CS-Internet associate
Sutherland Global Services
12.2019 - Current
System Admin & Sales Manager
Oilpearl.Co.,Ltd (Bangkok, Thailand)
01.2013 - Current
Senior Customer Support & Call Verification Head
MMC Infotech Private Limited
07.2012 - 12.2013
Customer Support Representative
ICICI Lombard Insurance
04.2011 - 05.2012
SRM University
Diploma from Information Technology
Rex Matriculation Higher Secondary School
10th std