Summary
Overview
Work History
Education
Skills
Disclaimer
PERSONEL INFORMATION
Timeline
Hi, I’m

Rahul Premkumar Hemalatha

CS Computer Analyst
Chennai
Rahul Premkumar Hemalatha

Summary

To work in an environment which has challenging situations where I can get the opportunity to apply my knowledge and improve my skills and to contribute more to organizations demands.

Overview

14
years of professional experience
4
Languages

Work History

Sutherland Global Services

System admin and CS-Internet associate
12.2019 - Current

Job overview

  • Amazon VCM (Vendor Catalog Management)
  • Amazon IIDP (Incorrect Information on detail Page)
  • Amazon confluence (Handling both vendor and seller catalog issues)
  • Amazon MAT (Handling seller account and payment issues)
  • Contributed to Amazon's operations at Sutherland Global Services for a duration of 30 months in Chennai.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
  • Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
  • Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Increased customer satisfaction with thorough product demonstrations and personalized advice.
  • Increased sales by customizing pitches to address specific client needs and concerns.
  • Enhanced customer loyalty programs, analyzing customer feedback for continuous improvement.
  • Enhanced operational efficiency, implementing new software tools across departments.
  • Improved reporting accuracy, implementing new data management system.
  • Optimized inventory management to reduce overhead costs, employing advanced forecasting techniques.
  • Facilitated training sessions for new employees, ensuring smooth onboarding process.
  • Improved team collaboration by initiating regular coordination meetings.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Developed strong rapport with customers and created positive impression of business.
  • Prioritized helping customers over completing other routine tasks in store.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Oilpearl.Co.,Ltd (Bangkok, Thailand)

System Admin & Sales Manager
01.2013 - Current

Job overview

  • Sales Manager Skills: Meeting Sales Goals, Negotiation, Selling to Customer Needs, Motivation for Sales, Sales Planning, Building Relationships, Coaching, Managing Processes, Market Knowledge, Developing Budgets, Staffing
  • System Admin Skills: Unix/Linux systems administrator with experience configuring, monitoring, upgrading and maintaining systems hardware, software and related infrastructure.
  • Strong analytical skills; able to work with technicians from various engineering disciplines to troubleshoot complex system-level issues.
  • Experience providing Unix support to maintain systems in world-class production data centers.
  • Working Period: 23/01/2013 to Till date. (4+years experience)

MMC Infotech Private Limited

Senior Customer Support & Call Verification Head
07.2012 - 12.2013

Job overview

  • Obtains client information by answering telephone calls; interviewing clients; verifying information
  • Informs clients by explaining procedures; answering questions; providing information
  • Working Period: 11/07/2012 to 15/12/2013. (1+years experience)

ICICI Lombard Insurance

Customer Support Representative
04.2011 - 05.2012

Job overview

  • Handle customer inquiries, complaints, billing questions and payment extension/service requests
  • Working Period: 05/04/2011 to 08/05/2012. (1 years experience)

Education

SRM University
Kattangalathur

Diploma from Information Technology
01.2011

University Overview

GPA: 58%

Rex Matriculation Higher Secondary School
Chennai

10th std
01.2007

University Overview

  • State Board
  • GPA: 60%

Skills

Diploma In Computer Application In Computer Software College (3 Months)

Disclaimer

I hereby declare that the above details are true to the best of my knowledge and belief. Place: Chennai Date: Rahul Premkumar Hemalatha.

PERSONEL INFORMATION

  • Date Of Birth: March 21st, 1991
  • Birthplace: Tamilnadu State, Chennai City
  • Marital Status: Married
  • Age: 34
  • Gender: Male
  • Citizenship: Indian
  • Father’s Name: K.Premkumar
  • Mother’s Name: R.C.Hemalatha

Timeline

System admin and CS-Internet associate

Sutherland Global Services
12.2019 - Current

System Admin & Sales Manager

Oilpearl.Co.,Ltd (Bangkok, Thailand)
01.2013 - Current

Senior Customer Support & Call Verification Head

MMC Infotech Private Limited
07.2012 - 12.2013

Customer Support Representative

ICICI Lombard Insurance
04.2011 - 05.2012

SRM University

Diploma from Information Technology

Rex Matriculation Higher Secondary School

10th std

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Rahul Premkumar HemalathaCS Computer Analyst