Rahul Prince Sah
Travel & Tourism
Delhi
Summary
With over 8 years of extensive experience in the travel industry, I bring a wealth of knowledge in various destinations such as Bali, Singapore, Malaysia, Thailand, Dubai, Europe, Maldives, and more. My expertise encompasses handling destination operations for both groups and FITs, ensuring seamless experiences for travelers. I possess a strong background in B2B sales and operations, coupled with a proven track record of success in managing customer escalations for international agents. My dedication to delivering exceptional service and my comprehensive understanding of diverse travel markets make me a valuable asset in the industry.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Sr. Operations Executive in L2 (Intl. Market)
Travel Boutique Online
08.2021 - Current
- Spearheaded operations across diverse regions including the Middle East, UK & Europe, Africa, and Asia (Bangladesh, Pakistan, Sri Lanka), ensuring seamless booking experiences for clients.
- Proficiently resolved bookout cases, managed amendment requests, facilitated last-minute bookings, and addressed special requests, fostering customer satisfaction and loyalty.
- Implemented strategies to mitigate losses resulting from technical failures by efficiently managing pending queues.
- Played a pivotal role in onboarding and training new team members, providing guidance on system utilization and workflow optimization.
- Demonstrated a commitment to excellence by promptly addressing pre-travel, on-travel, and post-travel inquiries within established timeframes, enhancing overall agent experience.
- Collaborated with the customer experience team to achieve and maintain a Net Promoter Score (NPS) of 95%+ from agent partners, reflecting exceptional service delivery and client satisfaction.
Team Lead in Sales & Ops
Jeto Vacations
01.2021 - 05.2021
- Proactively pursued leads provided by the company, effectively selling packages tailored to meet customer requirements and preferences.
- Managed end-to-end operations for all bookings, including reservations for hotels, transportation, and other services, ensuring smooth and seamless travel experiences for clients.
- Expanded expertise by learning and successfully promoting new destinations, including Dubai, Himachal, Andaman, Kashmir, and Maldives, contributing to increased market reach and sales growth.
Team Leader in sales & ops (TTSN)
TravelTriangle
04.2019 - 07.2020
- Successfully led and managed a team of 8-12 individuals, fostering a collaborative and high-performance work environment.
- Conducted comprehensive training sessions on international destinations such as Bali, Singapore, and Malaysia for both team members and cross-functional teams, enhancing operational efficiency and knowledge base.
- Implemented numerous sales initiatives to drive revenue growth and achieve targets, resulting in significant sales increases.
- Facilitated the onboarding process for over 50 agents during my tenure as Team Lead, contributing to team expansion and organizational growth.
- Developed and implemented policies to streamline cancellation processes and manage on-ground issues, ensuring enhanced customer satisfaction and minimizing financial risks for the company.
- Negotiated with Destination Management Companies (DMCs) to create attractive travel packages, resulting in a sales increase of 8-10% and an average profit margin improvement of INR 1200-1500 per transaction.
- Consistently achieved 98% of annual targets, surpassing monthly goals in the majority of months, demonstrating strong performance and dedication.
- Recognized with the Avenger award for exemplary performance as a team leader, reflecting outstanding contributions to the organization.
- Provided leadership and mentorship to team members, overseeing recruitment processes, performance evaluations, leave management, and conflict resolution, ensuring a high level of team effectiveness and morale.
Senior Executive in Sales & ops (TTSN)
TravelTriangle
01.2017 - 03.2019
- Demonstrated expertise across multiple destinations including Bali, Singapore, Malaysia, and Europe, providing comprehensive insights and personalized experiences to clients.
- Achieved the highest number of conversions in a single year, surpassing 700+ conversions and generating revenue exceeding 2 Crores, highlighting a track record of exceptional sales performance.
- Successfully onboarded and nurtured relationships with 40-50 new agents, fostering strong partnerships and driving business growth.
- Collaborated with various Destination Management Companies (DMCs) across different countries, implementing processes to ensure maximum profitability without compromising on quality standards.
- Independently managed 50% of sales operations, handling all bookings and ensuring efficient execution to meet client expectations.
- Secured exclusive rates in the B2B market, resulting in a significant increase in profit margins and competitive advantage.
- Proficiently managed operations and on-ground logistics, proactively resolving challenges to deliver a seamless and hassle-free experience for clients, resulting in consistently positive feedback.
- Recognized as a Star Performer for exemplary performance throughout the quarter, reflecting dedication, and outstanding contributions to the organization's success.
Operations Executive (Europe Groups)
Paras Holidays Pvt Ltd
10.2015 - 12.2016
- Managed reservations for all group tours, including arrangements for hotels, coaches, restaurants, sightseeing, and tour managers, ensuring smooth and memorable travel experiences for clients.
- Conducted negotiations and contracting with various service providers such as hotels, coaches, and restaurants, completing all reservations 10 months before the travel date to ensure thorough preparation and organization.
- Demonstrated cost-saving initiatives by efficiently managing resources and negotiations, resulting in savings of approximately 800-1000 euros per departure, optimizing budget allocation and enhancing profitability.
- Achieved outstanding results in B2C sales during the training period by successfully booking 60 seats for Europe group departures within 3 months, showcasing strong sales acumen and client relationship management skills.
- Contributed to the visa team, demonstrating versatility and willingness to collaborate across different departments to meet organizational objectives and provide comprehensive support to clients throughout the travel process.
Education
MBA - PGDM (Tourism Management)
Indian Institute of Tourism & Travel Management
Noida 08.2014 - 07.2016
Bachelor of Arts - BA. in Tourism Management
College of Vocational Studies, Delhi University
Delhi 08.2011 - 07.2014
Skills
Personal Attributes:
Soft Skills:
Personal Information
Date of Birth: 11/23/91
References
- Mr. Ankit Gupta, Manager in Ops L2, Travel Boutique Online, Email & contact : ankit.gupta@tbo.com || 9654402056
- Mr. Debayan Ghosh, Director. Jeto Vacations, Email & contact : debayan.ghosh@jetovacations.com || 8882662454
- Mr. Humesh Sharma, AVP in TTSN, TravelTriangle, Email & contact : humesh.sharma@traveltriangle.com || 9873248075
Extracurricular Activities
Internship in Thomas Cook India. Forex department for one month (2013) Internship in A.T. Seasons & Vacations as operation executive in domestic tours (2015) Volunteered in Call To Action Summit 2015 by Attitude Event Company. Research work on "Dilli Haat" with the feedback from International tourists. Sports : Won Chess Tournament in annual sports events in IITTM, Noida.
Timeline
Sr. Operations Executive in L2 (Intl. Market)
Travel Boutique Online
08.2021 - Current
Team Lead in Sales & Ops
Jeto Vacations
01.2021 - 05.2021
Team Leader in sales & ops (TTSN)
TravelTriangle
04.2019 - 07.2020
Senior Executive in Sales & ops (TTSN)
TravelTriangle
01.2017 - 03.2019
Operations Executive (Europe Groups)
Paras Holidays Pvt Ltd
10.2015 - 12.2016
MBA - PGDM (Tourism Management)
Indian Institute of Tourism & Travel Management
08.2014 - 07.2016
Bachelor of Arts - BA. in Tourism Management
College of Vocational Studies, Delhi University
08.2011 - 07.2014