Rahul Puliyath
Bengaluru
Summary
Operations Manager with expertise in organizational project management, skilled in business finance, project, program, and portfolio management, business operations, and strategic reporting. Demonstrated success in process optimization, cross-functional team alignment, and driving strategic initiatives to improve project delivery and organizational maturity. Currently pursuing PMP certification to advance proficiency in project management methodologies.
Overview
17
17
years of professional experience
Work History
Manager – Operations & Resource
iQuanti India Pvt Ltd.
Bangalore
11.2021 - Current
- Built and led scalable business operations workflows and processes, initiating with opportunity and sales lifecycle tracking using Salesforce. Led requirements gathering, aligned initiatives with business objectives, and facilitated comprehensive reviews of scope, effort, key deliverables, and milestones to ensure structured execution, fostering strong cross-functional collaboration, and effective stakeholder management across functions.
- Built a Resource Management function that optimizes resource requests, fulfillment, turnaround time, job rotations, transition management, demand vs. supply, timesheet management, job shadowing, leave and approval workflows, resource replacement, capacity planning, project roles and responsibilities, skill mapping, shift allowances, etc.
- Led portfolio planning encompasses opportunity status, SOW review with the delivery team, and identification of key stakeholders. Managed staffing and scheduling, facilitated presales-to-delivery handover, and drove milestone planning, work breakdown structure development, project goal definition, and success criteria establishment to ensure effective project execution and alignment with business objectives.
- Enabled operational excellence by applying strong analytical skills to identify utilization trends and conduct variance analysis between budgeted and actuals, delivering actionable insights to support data-driven decision-making. Proficient in using tools such as Microsoft Excel, PowerPoint, Power BI, and Google Looker Studio for reporting and visualization.
- Monthly project governance and review, including tracking and reporting of KPIs across critical operational and financial metrics—such as going in vs. actual margins, project resource structure, net headcount additions, billable utilization trends, revenue per FTE, earned revenue, billability rate, time-to-staff, resourcing turnaround time, project on-time delivery rate, and ramp-up speed
- Champion continuous process improvement by driving operational efficiencies through technology adoption. Played a key role in the implementation and organizational adoption of Monday.com, as part of a five-member team to evaluate and implement the PSA tool.
- SPOC for contract management, responsible for gathering requirements, liaising with contracting agencies to identify talent, and managing onboarding and offboarding processes.
- Oversaw risk and quality management by maintaining a centralized risk register, identifying, assessing, and tracking risks, implementing mitigation strategies to reduce business impact, and ensuring compliance with quality standards, while driving continuous improvement initiatives.
Lead – Program Management Office
Expleo Technologies India Pvt Ltd
Bangalore
10.2018 - 10.2021
- Managed budgets and business pipeline planning by consolidating inputs from account managers to forecast annual revenue from current projects and prospects. Acted as a key link between Business Development and Operations, supporting account management, sales lifecycle, and bid processes. Coordinated end-to-end RFP/SOW management, including the assignment of account/project managers, tracking bid progress to closure, reviewing purchase orders, and facilitating customer meetings and action follow-ups.
- Project Initiation: Creation and authorization of work release instruction, and work breakdown structure.
- Project Orientation: Supporting project orientation sessions by the project manager in terms of technical overview, project execution process, forms, templates, and tools used, project organizational structures, project schedules, and work allocation.
- Project monitoring and control: Monitoring and tracking of timesheets, purchase orders, revenue, invoicing, effort, cost, and cash management. Monthly operations review conducted for reviewing schedule compliance, technical progress, scope control/variations, process compliance audits, PDI reports, defect density, resource issues, productivity, earned value management, staff utilization, metrics, customer feedback/acceptance of deliverables, risk log, invoicing/milestones, GM evolution, etc.
- Project Deliverables & KPI Management: Monitoring and tracking of key project deliverables and objectives, like CSAT, nonconformities, project utilization, effort variance, on-time delivery, quality of delivery, and defect removal efficiency.
- Project closure activities: Tracking of customer acceptance, CSAT, employee satisfaction, invoice payments, resource ramp-downs, project closure reports, data archival, and knowledge management/lessons learned sessions.
Senior Executive – Project Management Office
Wipro
Bangalore
09.2014 - 09.2018
- Led core PMO operations encompassing revenue and variance reporting, invoice governance, headcount planning, and resource utilization to support project delivery and financial accuracy. Ensured timely and precise revenue recognition, invoicing, and analysis to mitigate leakage risks.
- Oversaw end-to-end staffing fulfillment, including onboarding, offboarding, skill alignment, and contingent workforce management via SAP Fieldglass and Wipro Confluence.
- Enabled resource governance through FTE tracking, utilization reporting (targeting 100% onsite, 95%+ offshore), and compliance audits. Acted as the PMO SPOC for fulfillment coordination, access control, client visit logistics, and Business Continuity Planning (BCP)—ensuring operational readiness, stakeholder alignment, and policy compliance.
Senior Analyst – Citigroup Operations
Wipro
Chennai
10.2011 - 08.2014
- Handled invoice processing and reconciliation for third-party vendors and internal suppliers, ensuring accuracy against rate agreements and volume data. Managed payment preparation using Citi’s Procure-to-Pay (P2P) system, validating key financial and vendor details. Oversaw expense management and compliance, preparing and reviewing monthly variable expense reports (Brokerage, Clearance, & Exchange) aligned with Citi’s policies. Successfully executed the process migration of RBC Canada's invoice reconciliation to the Chennai Centre of Excellence, including SOP documentation and stakeholder approval. Contributed to the P2P conversion project, transitioning direct debit vendors to remittance-based payments.
Senior Officer – Finance & Accounts
Wipro
Chennai
06.2008 - 09.2011
- Verification and approval of contractor claims, payment tracking to contractors, and deposit reconciliations.
- Preparation of the daily MIS and sending the processed log to the client.
- Preparation of exception files on a weekly basis.
Education
Master of Business Administration - Finance
RVS IMSR
CoimbatoreBachelor of Commerce - Commerce
NSS College
CalicutSkills
- Business operations
- Change management
- Cross-functional collaboration
- Data analysis
- KPI tracking
- Resource management
- Risk management
- Stakeholder management
- Team leadership
- Vendor management
Languages
- English
- Hindi
- Tamil
- Malayalam
Timeline
Manager – Operations & Resource
iQuanti India Pvt Ltd.
11.2021 - Current
Lead – Program Management Office
Expleo Technologies India Pvt Ltd
10.2018 - 10.2021
Senior Executive – Project Management Office
Wipro
09.2014 - 09.2018
Senior Analyst – Citigroup Operations
Wipro
10.2011 - 08.2014
Senior Officer – Finance & Accounts
Wipro
06.2008 - 09.2011
Master of Business Administration - Finance
RVS IMSR
Bachelor of Commerce - Commerce
NSS College
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