Summary
Overview
Work History
Education
Skills
Languages
Timeline
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RAHUL PUNJABI

Indore

Summary

Dynamic Fintech Analyst with extensive experience in fintech, specializing in AML compliance and fraud detection. Proven ability to assess risks and implement effective solutions, enhancing transaction security. Skilled in KYC procedures and adept at resolving complex issues, ensuring regulatory adherence. Committed to driving operational excellence in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Fraud Analyst (Ongoing Monitoring)

Tide
Hyderabad
04.2025 - Current
  • Performed detailed analysis of financial transactions to identify suspicious activity, through AML regulations.
  • Investigated cases of suspected fraudulent activities, including tracing money trails and analyzing documents.
  • Assessed customer and client data to detect potential fraud risks.
  • Evaluated internal control systems to ensure compliance with applicable laws and regulations related to fraud prevention.
  • Monitored customer accounts and identified any discrepancies or irregularities in account activity.
  • Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
  • Monitored real-time queues and analyzed high-risk transactions from specified points of sale within business portfolio.

Teammate

Taskus
Indore
02.2024 - 01.2025
  • Worked as a AML/KYC analyst.
  • Perform screening, detecting and report suspicious activity including the predicate offenses to money laundering and terrorist financing.
  • Experienced in Know Your Customer (KYC) and Customer Due Diligence (CDD) procedures, including identity verification, risk assessment, and enhanced due diligence (EDD) for high-risk customers.
  • Conducted regular internal account and customer reviews to identify suspicious activity and ensure compliance with regulatory standards.
  • Proficient in handling a wide range of payment methods, including ACH, PayPal, SOFORT, iDEAL, PIX, Interac, wire transfers, SEPA transfers, and credit/debit cards.
  • Utilized blockchain technology to process, track, and verify digital asset transactions, ensuring transparency and security.
  • Managed cryptocurrency transactions across multiple countries. Implemented AML policies and procedures to ensure compliance with local and international regulations, minimizing financial crime risk.
  • Led the development of intuitive mobile and web-based crypto wallets, enabling users to send, receive, stake, swap, and store a wide variety of cryptocurrencies across multiple blockchain ecosystems.
  • Well-versed in reading financial statements, digital records, and reports.
  • Skilled at leading, monitoring, and motivating subordinates to produce accurate and efficient work.
  • Experienced in processing and troubleshooting payments, ensuring timely and secure transactions across multiple platforms, while maintaining compliance with financial regulations.

Senior Associate

WNS
Indore
11.2022 - 11.2023
  • Experienced in Know Your Customer (KYC) and helped customers with the same.
  • Worked in the credit check department, pulling and analyzing customer credit scores to determine eligibility for orders.
  • Managed the payment and billing process, ensuring accurate and timely transactions while maintaining compliance with company policies.
  • Educated customers on promotional options, sales policies and methods for obtaining desired results.
  • Utilized Salesforce to manage customer relationships, streamline workflows, improving team efficiency and customer interaction.
  • Gained hands-on experience with payments, ensuring timely and accurate invoicing while addressing client payment-related inquiries.
  • Hardworking employee with customer service, multitasking and time management abilities.
  • Devoted to giving every customer a positive and memorable experience.
  • Skilled at leading, monitoring and motivating subordinates to produce accurate and efficient work.
  • Drove upselling efforts by identifying customer needs and recommending additional products or services, increasing overall sales and customer satisfaction.
  • Managed order placement from start to finish, ensuring accurate processing, timely fulfillment, and seamless customer experience.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
  • Responded to customer queries to answer questions about products and services.
  • Received an average 85% customer satisfaction rating to date, 10% higher than the target.
  • Managed UK customers for Centrica, providing comprehensive support in billing, troubleshooting devices, app, and website issues, appointment bookings, handling banking related queries.
  • Demonstrated exceptional multitasking abilities in a fast-paced environment, consistently meeting or exceeding customer satisfaction targets.

Education

Bachelor of Commerce - Honors

Devi Ahilya Vishwavidyalaya
Indore, India
05.2017

Skills

  • AML & CTF
  • KYC/KYB
  • Financial Crime knowledge
  • Payment transactions
  • Fraud detection
  • Risk assessment
  • Complaint Resolution
  • Troubleshooting and diagnostics
  • Compliance review
  • Credit/debit card processing
  • ACH (automated clearing house) transactions
  • Proficient in anti-money laundering regulations
  • Credit check
  • Transaction auditing
  • Tax reports and account statements
  • Blockchain technology
  • Blockchain-Based Staking & Rewards
  • Crypto Asset & Token Management
  • Onboarding & User Education
  • Blockchain Integration & Multi-Chain Support
  • Self-Custody and Security Expertise
  • Cross-Chain Transaction & Swaps

Languages

  • Hindi, First Language
  • English, Proficient (C2)

Timeline

Fraud Analyst (Ongoing Monitoring)

Tide
04.2025 - Current

Teammate

Taskus
02.2024 - 01.2025

Senior Associate

WNS
11.2022 - 11.2023

Bachelor of Commerce - Honors

Devi Ahilya Vishwavidyalaya

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