Rahul Puthireddy

• SFDC Configurations – User Interface, Page Layouts, Tabs, Custom Fields, Custom Objects, Validation Rules, Triggers, etc.
• Detail-oriented professional with a strong focus on transaction monitoring and fraud analysis. Proven ability to configure Salesforce workflows and generate impactful reports, ensuring compliance and data integrity.
• Extensive experience in creating workflows, approval processes, validation rules, and sharing rules.
• Working knowledge in generating reports, dashboards, customized reports, and analyzing the data in Salesforce.
• Experienced in analyzing business requirements and implementing them to Salesforce custom objects, master-detail relationships, and lookup relationships.
• Experienced in admin and administration projects on the Salesforce.com platform.
• Data load for SFDC standard objects and custom objects.
• Used different data tools – Apex Data Loader, Workbench, etc.
• Strong knowledge and experience working in teams implementing Agile methodologies.
• Experienced in both Lightning and Classic Salesforce functionalities.
• Performed deployments from the developer sandbox to the subsequent environment.
• Capable of rapidly learning new technologies and processes, and successfully applying them to projects and operations.

• Provide advanced technical support for Salesforce-based applications, resolving product-related issues for global business users.
• Analyze recurring issues to identify root causes, and recommend long-term fixes, contributing to platform stability and performance improvements.
• Collaborate with product owners and subject matter experts to design enhancements, and provide operational support.
• Customize Salesforce features, such as ratings, opt management, and workflow automation, to improve efficiency.
• Partner with cross-functional teams, including development, QA, and product management, to troubleshoot and escalate issues.
• Work with administrators and QA teams to reproduce, document, and escalate platform bugs and enhancement requests using tools like JIRA.
• Guide users through best practices for configuration, data integrity, and integration-related concerns within Salesforce.
• Document knowledge base articles and technical solutions to enhance internal documentation and reduce resolution time.
• Investigate suspicious transactions to detect potential fraud, financial risk, and compliance violations.
• Perform risk analysis on customer accounts and transactions, identifying patterns of fraudulent activity, and escalating cases for further review.
• Collaborate with risk management teams to implement preventive measures, and strengthen fraud detection processes.
• Ensure adherence to compliance requirements and service-level agreements while maintaining accuracy in transaction monitoring.

I hereby declare that the information provided above is true and correct to the best of my knowledge.

Place: Visakhapatnam, 

Name: Rahul Puthireddy.