RAHUL R
WARRANTY MANAGER
Kollam
Summary
- Looking forward for a challenging opportunity in a reputed firm to develop my own potential and participate in the growth of that firm.
- Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
- Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
1
1
Language
3
3
years of post-secondary education
7
7
years of professional experience
Work History
Accounting Assistant
Anas footwears
kollam
07.2016 - 05.2017
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Used accounting software to prepare weekly and monthly financial reports.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
Service Advisor and Warranty Manager
Panachamoottil honda
kollam
04.2018 - 09.2019
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Maintaining records of parts and handling the warranty process , claiming the parts.
Relationship Manager
SARATHY NEXA
kollam
07.2019 - 07.2020
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Worked with NEXA and SALES departments to facilitate communication and deliver personalized solutions to customers.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
Warranty Manager
PINNACLE NISSAN
kollam
03.2021 - 02.2022
- Creating warranty claims for failed parts on customers vehicle.
- Creating keeping product related details and warranty claim details fro future reference .
- Claiming the failed parts to avoid customer concerns and properly updated the same .
Warranty Manager
Evm Volkswagen kollam
kollam
02.2022 - Current
- Regularly checking warranty claims .
- Creating and claiming the warranty failed parts in order to increase the customer satisfaction towards our product line.
- Keeping a record of parts claimed and sending those to he HO.
- Achieved zero debit in the 2022 volkswagen warranty audit.
Education
B.COM - CORPORATION
06.2013 - 03.2016
Computer Science, 12th Grade Studies
04.2001 -
10TH GRADE, Central Board of Secondary Education
Skills
Enthusiastic
Operating skills
Microsoft Word, Excel,Power point
Basic computer opereating skillCustomer service and support
Accomplishments
- Archiving Zero debit in 2022 volkswagen warranty audit.
- Resolved product issue through consumer testing.
Timeline
Warranty Manager - Evm Volkswagen kollam
02.2022 - Current
Warranty Manager - PINNACLE NISSAN
03.2021 - 02.2022
Relationship Manager - SARATHY NEXA
07.2019 - 07.2020
Service Advisor and Warranty Manager - Panachamoottil honda
04.2018 - 09.2019
Accounting Assistant - Anas footwears
07.2016 - 05.2017
THE CHAPTER COLLEGE - B.COM, CORPORATION
06.2013 - 03.2016
SN TRUST H.S.S - , Computer Science, 12th Grade Studies
04.2001 -
Siddhartha Central School - , 10TH GRADE, Central Board of Secondary Education