Assistant Team Leader/Assistant Manager
- Assisted team leader in managing daily operations, delegating tasks and monitoring performance.
- Maintained positive working relationship with fellow staff and management.
- Handled customer escalations, ensuring timely resolution and high satisfaction levels.
- Utilized problem-solving skills when dealing with difficult situations or customer complaints.
- Monitored workflow and identified areas for improvement in order to maximize productivity levels.
- Communicated effectively with management regarding any issues related to personnel or operations.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
