Rahul Raghu
Team Lead
Bangalore
Summary
Experienced Team Lead with 8.5 years of expertise in US Health Care Revenue Cycle Management and 3.5 years of proven people management experience. Adept at leading and developing teams in fast-paced environments, with a strong track record in communication, problem-solving, and conflict resolution. Passionate about continuous self-development and optimizing creative processes. Seeking a challenging role to leverage leadership skills, drive team success, and achieve organizational goals.
Overview
9
9
years of professional experience
Work History
Team Lead
Logix Health Solutions Pvt Ltd
Bengaluru
04.2023 - Current
- Managed a team of 40-50 employees, enhancing team efficiency through supervision
- Achieved remarkable success in reducing attrition of Freshers from 70% to 10%
- Managed key responsibilities and tracked KPIs to drive performance
- Provided consistent feedback to team members to improve performance and foster teamwork
- Proficient in Excel, adept at automating and simplifying reports
- Conducted weekly meetings with stakeholders and management
- Engaged stakeholders in discussions to address updates and issues, ensuring SOPs were updated for quality work
- Ensured accountability for daily deliverables by effectively allocating and reallocating work orders
- Identified and mitigated key risks to improve operational efficiency
- Led the set, implementation, and execution of complex project goals
- Prioritized TAT requirements effectively
- Developed and executed strategies to achieve revenue goals
- Prepared comprehensive reports for both clients and organizational needs
- Conducted effective capacity planning, reviewed requirements, and initiated hiring processes.
Group Coordinator
Logix Health Solutions Pvt Ltd
Bengaluru
04.2021 - 03.2023
- Managed a team of 10-15 employees, enhancing team efficiency through supervision
- Accountable for assigning inventory and ensuring timely completion
- Maintained clear email communication with clients to ensure prompt responses and satisfaction
- Fostered unity within the team, emphasizing collaboration and teamwork
- Trained and mentored team members to enhance skills and elevate underperformers to meet established benchmarks
- Consistently collaborated with the quality team to identify and eliminate common errors
- Held daily meetings to review update, performance and set goals
- Act as the key contact for team needs and support a harmonious work environment
- Ensure office practices comply with HIPAA regulations.
Senior Specialist
Logix Health Solutions Pvt Ltd
Bengaluru, Karnataka, India
07.2017 - 03.2021
- Managed a project independently with a team of 5 members
- Coached and trained junior team members
- Identified bulk claim issues and developed resolutions
- Took responsibility for the team in the absence of supervisors
- Consistently reached production and quality targets
- Recognized as a star performer multiple times.
AR Executive
Omega Healthcare Management Services Pvt. Ltd
Bangalore
08.2015 - 03.2017
- Resolved pending claims and denials with health insurance companies in U.S
- Healthcare
- Demonstrated extensive knowledge of U.S
- Healthcare and insurance
- Recognized for achieving productivity and quality SLAs consistently
- Mentored junior team members to ensure timely deliverables.
Education
Bachelors in Computer Application - undefined
CMR Institute of Management Studies
Bangalore, India2nd PUC Computer Science - undefined
Indiranagar Composite PU College
Bangalore, IndiaS.S.L.C - undefined
Indiranagar High School
Bangalore, IndiaSkills
Communication: Articulating ideas clearly and listening effectively
Leadership: Inspiring and guiding the team towards goals
Problem-Solving: Identifying and resolving issues efficiently
Decision-Making: Making informed and timely decisions
Time Management: Prioritizing and organizing tasks effectively
Delegation: Assigning tasks based on team members' strengths
Conflict Resolution: Addressing and managing conflicts constructively
Accountability: Taking responsibility for team outcomes and performance
Microsoft Office: Proficiency in Word, PowerPoint, and Outlook
Advanced Excel: Expertise in complex functions, data analysis, and pivot tables
Timeline
Team Lead
Logix Health Solutions Pvt Ltd
04.2023 - Current
Group Coordinator
Logix Health Solutions Pvt Ltd
04.2021 - 03.2023
Senior Specialist
Logix Health Solutions Pvt Ltd
07.2017 - 03.2021
AR Executive
Omega Healthcare Management Services Pvt. Ltd
08.2015 - 03.2017
Bachelors in Computer Application - undefined
CMR Institute of Management Studies
2nd PUC Computer Science - undefined
Indiranagar Composite PU College
S.S.L.C - undefined
Indiranagar High School