RAHUL RAIKWAR

• Managed fleet budget effectively, optimizing resource allocation for maximum returns on investment while minimizing expenses.
• Increased fleet efficiency by implementing preventive maintenance programs and scheduling regular vehicle inspections.
• Proactively identified and solved complex problems that impacted management and business direction.
• Completed projects by effectively delegating tasks and overseeing employee performance.

• Monitored team performance, adhered to service level agreements and provided detailed job training.
• Hired, trained and supervised team of service staff members to meet business goals.
• Met with customers to discuss service needs and develop effective and practical solutions.
• Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.

Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met. Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.

• Pleasantly greeted customers and asked open-ended questions to better determine needs.
• Suggested add-on services that would be helpful to customers and improve bottom line.
• Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
• Documented problems and corrective actions to maintain records.