Metabase
Rahul Raj
City Lead - Delhi NCR
Greater Noida
Summary
Supply chain professional having diverse experience in operations management, inventory management, Data oriented, cash management, people management, procurement, process efficiency enhancement with startups team building, expansion and business development. 7+ years of Strong Operations professional Experience.
Astute Business Operations Manager focused on supporting cross-functional teams to increase customer satisfaction through process improvements. Respectful and respected professional with exceptional knowledge of developing strategic plans for service excellence.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
City Lead - Battery Swap Business P&L
VOGO Automotive Pvt Ltd
Delhi-NCR
2022.03 - Current
- Collaborated with staff to formulate budgets and improve department revenue.
- Achieved service time and quality targets.
- Resolved customer battery queries and problems using effective communication and provide step-by-step solutions.
- Worked closely with Hardware and Tech team to make quality battery and application to take off manual work and cash collection from ground team.
- Application and vehicle installation from 0 to 200+ within 6 months.
- Identified Evehicle service area as per demand to hit the target and run the business.
- Formed a team to run the business of the city.
- Inspected products and services to comply with quality standards.
- Planned and executed new strategies to increase sales.
- Drove operational improvements which resulted in savings and improved profit margins.
Manager - Business Operations
Vogo Automotive Pvt. Ltd
Hyderabad
2021.03 - 2022.03
- Working on fleet availability and safety. Reduced Fleet cost and less vehicle missing in city from 20+ to 2 vehicle in month.
- High vehicle recovery percentage 90%. Maintained revenue of city with number of stations count and customer vehicle cancellation.
- Maintained station and customer rating 4+ by providing best sanitized vehicles.
- Working with Hardware and product team and lead new project to deep dive vehicle missing cases in city.
- Implemented escalation procedures to effectively handle time-sensitive issues. Coordinated leadership workshops to educate team members on best practices to optimize productivity.
- Created and implemented aggressive action plan to address pressing cost control needs.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced operational risks while organizing data to forecast performance trends.
- Team size 40+ Including Asst. Manager and TL.
Associate Manager
Vogo Automotive Pvt. Ltd
Hyderabad
2019.02 - 2021.03
- Managing one of city cluster and segment. Handling Fleet executive and TL movement and shift.
- Reduced refueling cost from 40% to 15% with more availability of fleet in city. Removing Ground level errors and improving quality service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Planned team-building exercises to increase employee performance and job satisfaction.
Senior Executive (Ola Fleet)
Ola (Ani Technologies Pvt. Ltd)
Hyderabad
2018.12 - 2019.02
- Resolved leasing fleet issues and recommended actions based on ground/driver issues. Identified and solved issues with leasing vehicles, workforce and material sourcing to drive fleet/driver objectives.
- Managing 1500-2000 Fleet on ground with payment clearance with Leasing owners.
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
- Successfully maintain clean, valid driver's license and access to reliable transportation. Actively listened to Owners/Drivers, handled concerns quickly and escalated major issues to Managers.
Senior Operations Executive (Ola Play)
Ola (Ani Technologies Pvt. Ltd)
Hyderabad
2017.09 - 2018.12
- Taking care new Innovation/Idea about prime play category of entire Hyderabad. Managing 20+ Executives and Technicians. Coordinating with Central team and Vendors to sort it out daily basis challenges and improve services.
- Managing day to day prime play installations/ inventory of Hyderabad and OLA Parking as well, maintaining cash flow of system of last stage Vehicle partners for Installation and avoid any cash mismatch & Inventory Management.
- Managing process flow of Entire OLA Parking for new prime play Installations. Inventory inward-outward Planning daily basis for smooth Operations/Installations.
- Ensuring exceptional customer service experience for each customer every time. Co-ordination with central team and vendors for smoothly launched new prime play project in Hyderabad. Figured out Installation and inventory related issues and sort it out on priority basis.
- Create Installation related issue in (OLA server) and sort it with central team. Created plans and communicated deadlines to ensure projects were completed on time
Operations Manager
Wheelstreet - Bike Rentals
Hyderabad
2016.03 - 2017.09
- Managing Hyderabad City Operations from March 2017. Managing day to day cash flow of system and avoid any cash mismatch & Unreconciled cash.
- Inventory Management , Vehicle maintenance etc. Handled Pickup / drop of vehicle without any delay and damaged with co-ordination of field Officers. Ensuring exceptional customer service experience for each customer every time. Manpower planning.
- Managing day to day transaction and update in proper way. Figured out best property in Hyderabad, as per business improvement.
- Started Hyderabad Operation in march with help of Managers and vendors. Logistics Operations. Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives
- Devised processes to boost long-term business success and increase profit levels. Partnered with vendors and suppliers to effectively manage and budget
- Created and implemented aggressive action plan to address pressing cost control needs. Trained new employees on proper protocols and customer service standards
Logistics Specialist
RIVIGO India Pvt.Ltd
Hyderabad
2016.08 - 2017.03
- Ensuring truck transitions and driver changeovers happen smoothly. Optimizing processes at hub to ensure vehicle is dispatched timely from hub and increased high speed truck movement and less waiting time.
- Work closely with central planning team to optimize route operations. Ensuring high resource utilization through efficient planning. Inspecting hub to hub route to optimize TAT.
- Manage service budget and monitor deviations from assigned budget if any. Conducting weekly review for process improvement.
- Decrease Hub waiting time For Amazon, Flipkart and others E-commerce Vehicles 1_2 min non E-commerce 3_4 min. Hub to hub transit time decrease by < 10%. TAT Improvement.
- Vehicle planning and dispatched at time without any delay. Decrease operating cost. Validated inventory levels and updated systems using handheld devices.
- Minimized process discrepancies by spearheading budget, supervising staff and controlling inventory and supply management.
Operations Manager
Grofers India Pvt. Ltd
Hyderabad
2015.09 - 2016.07
- Managing Hyderabad City Operations from Sept. Handled Last Mile Delivery with co-ordination of field employees.
- Handled Fulfillment and raise inventory issue to content team for immediate de-listing of product from app. Increasing organic demand by improving Customer Expectations through Operations.
- Managing day to day cash flow of the system and avoid any cash mismatch & Unreconciled cash.
- Working on alternate means of delivery (Tata Ace) to improve unit economics, Van Deliveries- Responsible for identification of local vendors & signing contract with them. Responsible for Vendor rating (Van) based on their performance. Leading Super Store Next Day Delivery New Implementation of GROFERS.
- Managing filed employees Hyderabad. Reduced operating cost/delivery by 50% in 6 weeks. Reduction in partially fulfilled orders from 30% to less than 10% orders. Devised processes to boost long-term business success and increase profit levels
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles
- Reviewed shift reports to understand current numbers and trends. Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
Graduate Trainee Engineer
Atek Enterprises (Client- Reliance Jio)
Jaipur
2015.02 - 2015.08
- Leading 4G Project in Rajasthan. Planning for new installation in complete state. Managed 4G Report, 4G Internet's SCFT (Single Cell Functionality Test), 4G Internet's CLOT (Cluster Drive), ATP 11B in 4G, BTS/ODC 4G setups.
- Maintain SCFT and CLUSTER Files and Update in Site Forge Reliance website, Maintain Site Forge Reliance Website.
- Managed All type of Call Drop/Downloading/Uploading Problems Solved. Managed all Graduate Trainees Engineer (Field Engineers) for filed activity and provide them day to day work.
- Managed more than 100 towers in 7 months. Resolved all type of Call Drop/Downloading/Uploading Issues with co-ordination of filed engineer.
- Managed more than 100 towers in 7 months. Resolved all type of Call Drop/Downloading/Uploading Issues with co-ordination of filed engineer.
Education
MBA - Business Management
XLRI - Xavier School of Management
Jamshedpur, Jharkhand 2019.09 - 2021.03
Bachelor of Engineering - Electronics And Telecommunication Engineering
Chhatrapati Shivaji Institute of Technology
Durg, Chhattisgarh 2010.05 - 2014.04
Skills
Strategic planning
Software
SQL
Tableau
Sig Sigma (Green Belt)
Additional Information
Honors & Awards :-
- THE CALMER OF THE STORMS - Q1 Award - VOGO Nov 2020
- THE GUTS & GRITS - Q3 Award - VOGO Jan 2021
- THE CALMER OF STORMS - Q4 Award - VOGO May 2021
Timeline
City Lead - Battery Swap Business P&L
VOGO Automotive Pvt Ltd
2022.03 - Current
Manager - Business Operations
Vogo Automotive Pvt. Ltd
2021.03 - 2022.03
MBA - Business Management
XLRI - Xavier School of Management
2019.09 - 2021.03
Associate Manager
Vogo Automotive Pvt. Ltd
2019.02 - 2021.03
Senior Executive (Ola Fleet)
Ola (Ani Technologies Pvt. Ltd)
2018.12 - 2019.02
Senior Operations Executive (Ola Play)
Ola (Ani Technologies Pvt. Ltd)
2017.09 - 2018.12
Logistics Specialist
RIVIGO India Pvt.Ltd
2016.08 - 2017.03
Operations Manager
Wheelstreet - Bike Rentals
2016.03 - 2017.09
Operations Manager
Grofers India Pvt. Ltd
2015.09 - 2016.07
Graduate Trainee Engineer
Atek Enterprises (Client- Reliance Jio)
2015.02 - 2015.08
Bachelor of Engineering - Electronics And Telecommunication Engineering
Chhatrapati Shivaji Institute of Technology
2010.05 - 2014.04
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