RAHUL RAJ
NEW DELHI
Summary
Distinguished Associate Vice President with 17+ years of corporate and non-profit leadership of highly successful people, programs and projects. Personable and dynamic planner, manager and developer with practiced proficiency at meeting and exceeding organizational objectives. Dedicated to driving creative problem solving and managing strategic changes.
Overview
17
17
years of professional experience
Work History
Associate Vice President
CROSSBORDER LOGISTECH PVT LTD
GURGAON
04.2021 - Current
- Directed day-to-day cross border e-commerce operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Built strong operational teams to meet process and production demands.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Streamlined import-export arrangements by maintaining current information and regulations on licenses, tariffs and restrictions.
- Taking care of the entire warehouse operations and linehaul movement for export operations
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Evaluated product development strategies and prepared alternative approaches to exceed goals.
- Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
Operations Manager
SUN IMPEX CLEARING AND SHIPPING AGENCY PVT LTD
04.2018 - 03.2021
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Anticipated and tracked operational and tactical risks to provide strategic solutions.
- Measured and reviewed performance via KPIs and metrics.
- Collaborated with board of directors to determine mission and values and plan for short and long-term goals.
- Liaisoning with Government bodies (Custom Officials).
SENIOR CLEARANCE SUPPORT ADMINISTRATOR
FEDEX
05.2011 - 03.2018
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked closely with manager to maintain optimum levels of communication to effectively and efficiently complete projects.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Checked import and export documentation to determine cargo contents.
- Exceeded specific team goal by partnering with staff to share and implement best practices.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Identified needs of customers promptly and efficiently.
CUSTOMER SERVICE ASSOCIATE
IBM GLOBAL PROCESS SERVICES
GURUGRAM
07.2010 - 04.2011
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Consulted with customers regarding needs and addressed concerns.
- Followed policies and procedures to meet or exceed established performance requirements.
- Answered questions from customers that came in through the company's online chat feature.
CUSTOMER SERVICE REPRESENTATIVE
INTELENET GLOBAL SERVICES
GURUGRAM
12.2006 - 06.2010
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Offered resolutions to de-escalate calls and solve customer issues.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
Education
Bachelor of Arts - English Literature
SCHOOL OF OPEN LEARNING
08.2010
High School Diploma -
NSS HSS KUNNAMTHANAM
KERALA05.2006
High School Diploma -
CMS HSS MALLAPALLY
KERALA05.2004
Skills
- Process Optimization/Improvements
- Critical Thinking
- Contract Negotiation
- Results-Driven
- Decision-Making
- Operations Management
- Customer Service
- Staff Recruiting and Retainment
Languages
Hindi
First Language
Hindi
Proficient
C2
English
Proficient
C2
Malayalam
Proficient
C2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Associate Vice President
CROSSBORDER LOGISTECH PVT LTD
04.2021 - Current
Operations Manager
SUN IMPEX CLEARING AND SHIPPING AGENCY PVT LTD
04.2018 - 03.2021
SENIOR CLEARANCE SUPPORT ADMINISTRATOR
FEDEX
05.2011 - 03.2018
CUSTOMER SERVICE ASSOCIATE
IBM GLOBAL PROCESS SERVICES
07.2010 - 04.2011
CUSTOMER SERVICE REPRESENTATIVE
INTELENET GLOBAL SERVICES
12.2006 - 06.2010
Bachelor of Arts - English Literature
SCHOOL OF OPEN LEARNING
High School Diploma -
NSS HSS KUNNAMTHANAM
High School Diploma -
CMS HSS MALLAPALLY
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