RAHUL RAJ
New Delhi
Summary
Dynamic and results-driven Head of Operations with a proven track record of orchestrating strategic initiatives, optimizing processes, and driving organizational success. Adept at leading cross-functional teams to achieve peak performance and operational excellence. Skilled in implementing efficient workflows, streamlining processes, and maximizing productivity to meet and exceed business objectives. Known for fostering a collaborative work culture that promotes innovation and continuous improvement. Possess a keen ability to analyze complex situations, devise effective solutions, and deliver results in fast-paced environments. A strategic thinker with excellent communication and leadership skills, dedicated to aligning operational strategies with the overall vision of the organization. Seeking to leverage a comprehensive operations background to drive efficiency, enhance profitability, and contribute to the sustained growth of a forward-thinking organization.
Overview
17
17
years of professional experience
Work History
HEAD OF OPERATIONS
CROSSBORDER LOGISTECH PVT LTD
Gurugram, HR
04.2021 - Current
- Collaborating seamlessly with cross-functional teams, fostering strong relationships with Sales, Marketing, and Finance departments to ensure operational alignment with organizational goals.
- Developing strategic plans to enhance operational efficiency, reduce costs, and improve overall supply chain performance.
- Establishing strategic partnerships with key vendors and suppliers, negotiating favorable terms, and ensuring on-time delivery of goods and services.
- Leading cross-functional team, fostering collaborative work environment that boosted overall productivity by 25%. My proactive approach to problem-solving and implementation of technology-driven solutions led to 30% increase in order accuracy.
- Implementing process enhancements that resulted 20% reduction in delivery times, contributing to improved customer satisfaction and loyalty.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Assisted in recruiting, hiring and training of team members.
OPERATIONS MANAGER
SUN IMPEX CLEARING AND SHIPPING AGENCY PVT LTD
Delhi, DL
04.2018 - 03.2021
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Commendable 30% decrease in workplace incidents through implementation of comprehensive safety protocols and ongoing employee training programs.
- Adept at fostering collaborative work environment, resulting 20% increase in employee engagement scores within my department.
- Devised processes to boost long-term business success and increase profit levels.
- Introduced new methods, practices, and systems to reduce turnaround time.
SENIOR CLEARANCE SUPPORT ADMINISTRATOR
FEDEX
Delhi, DL
03.2011 - 03.2018
- Developed spreadsheets to track project progress, budgets and other related data.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Conducted comprehensive security briefings and training sessions for staff, increasing security protocol adherence by 25%.
- Spearheaded development and implementation of streamlined clearance procedures, resulting 20% reduction in processing time.
- Monitored shipments, obtaining clearance from customs and other agencies, ensuring smooth logistics operations.
CUSTOMER SERVICE ASSOCIATE
IBM GLOBAL PROCESS SERVICES
Gurugram, HR
01.2010 - 04.2011
- Operated multi-line phone system and online messaging system to communicate with customers.
- Educated customers on special pricing opportunities and company offerings.
- Supported sales team members to drive growth and development.
- Escalated unresolved customer issues to appropriate department or manager for resolution.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Customer Service Representative
INTELENET GLOBAL SERVICES
Gurugram, HR
12.2006 - 06.2010
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Achieved cost-savings by developing functional solutions to problems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Made outbound calls to obtain account information.
Education
Bachelor of Arts - English Literature
SCHOOL OF OPEN LEARNING
DELHI08-2010
Skills
- Strategic Planning
- Leadership
- Process Optimization
- Cross-Functional Collaboration
- Resource Management
- Performance Metrics
- Risk Management
- Supply Chain Management
- Quality Assurance
- Problem Solving
- Decision-Making
- Customer Focus
- Compliance and Regulatory Knowledge
- Negotiation Skills
- Cost Control
Timeline
HEAD OF OPERATIONS
CROSSBORDER LOGISTECH PVT LTD
04.2021 - Current
OPERATIONS MANAGER
SUN IMPEX CLEARING AND SHIPPING AGENCY PVT LTD
04.2018 - 03.2021
SENIOR CLEARANCE SUPPORT ADMINISTRATOR
FEDEX
03.2011 - 03.2018
CUSTOMER SERVICE ASSOCIATE
IBM GLOBAL PROCESS SERVICES
01.2010 - 04.2011
Customer Service Representative
INTELENET GLOBAL SERVICES
12.2006 - 06.2010
Bachelor of Arts - English Literature
SCHOOL OF OPEN LEARNING
Similar Profiles
RAHUL RAJRAHUL RAJ
Associate Vice President at CROSSBORDER LOGISTECH PVT LTDAssociate Vice President at CROSSBORDER LOGISTECH PVT LTD
Kunal KumarKunal Kumar
Warehouse Manager at Petronas Lubricant India Pvt. Ltd.( Logistech India Pvt. Ltd.)Warehouse Manager at Petronas Lubricant India Pvt. Ltd.( Logistech India Pvt. Ltd.)
Nikhil AroraNikhil Arora
Key Account Manager at Logistech India Pvt.Ltd, Halonix Technologies Pvt. LtdKey Account Manager at Logistech India Pvt.Ltd, Halonix Technologies Pvt. Ltd