Rahul Raj
ITI MECHANICAL FITTER
Kerala
Summary
Adept at CRM and professional telephone demeanor, I excelled in enhancing customer satisfaction and operational efficiency at Luxon Tata Motors. My leadership in Samsung led to a harmonious team environment and a significant increase in productivity. With a focus on continuous improvement and a knack for effective problem-solving, I consistently exceeded sales targets and streamlined service processes.
Overview
2
2
years of professional experience
1
1
Language
Work History
Customer Service Representative
Luxon Tata Motors
10.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Supervisor
Samsung
10.2023 - 11.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
Office Assistant
DTDC
02.2023 - 02.2024
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Expedited document processing with accurate data entry and timely filing.
Machine Operator
KELTRON
11.2022 - 10.2023
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
Service Executive
Paytm
01.2024 - 09.2024
- Managed challenging client situations with professionalism, resolving issues and maintaining positive relationships.
- Monitored customer feedback closely to identify trends and implement corrective actions as necessary.
- Conducted regular reviews of service performance metrics, identifying opportunities for process optimization.
- Coordinated resources efficiently during high-volume periods, ensuring timely completion of all tasks without compromising quality.
- Consistently met or exceeded quarterly sales targets by effectively managing client accounts and nurturing long-term partnerships.
- Collaborated with cross-functional teams to ensure seamless service delivery to clients.
- Spearheaded initiatives to improve internal communication between departments, enhancing overall operational effectiveness.
- Implemented new training programs for junior staff members, improving overall team performance.
- Introduced improvements in workflow management systems that led to more efficient task prioritization and resource allocation across teams.
- Cultivated a collaborative work atmosphere that fostered open communication and continuous improvement within the team.
- Streamlined service processes for improved efficiency and reduced response times.
- Leveraged industry knowledge to anticipate potential challenges and proactively address them before they impacted clients or business operations.
- Mentored new hires on company policies and procedures, ensuring quick integration into the team environment.
- Promoted a culture of continuous learning by encouraging team members to develop their skills through professional development opportunities such as workshops and seminars.
Education
St Anthony's Hss Kanjirakode
KollamSkills
Receiving support
Timeline
Customer Service Representative
Luxon Tata Motors
10.2024 - Current
Service Executive
Paytm
01.2024 - 09.2024
Supervisor
Samsung
10.2023 - 11.2024
Office Assistant
DTDC
02.2023 - 02.2024
Machine Operator
KELTRON
11.2022 - 10.2023
St Anthony's Hss Kanjirakode
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