Motivated professional with expertise in E-commerce SaaS implementation and API integration. Known for exceptional problem-solving and technical support skills, ensuring seamless client onboarding and efficient issue resolution.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Software Trainer
Smile Ecommerce Esolutions Pvt Ltd(Deputed At Unicommerce))
NOIDA
02.2025 - 08.2025
Provided technical support and training for SaaS-based ecommerce platforms.
Assisted in API-based integration across platforms like Unicommerce, Shopify, Flipkart, and Amazon.
Worked on ITSM workflows using Atlassian tools to manage service requests and incidents.
Created documentation and logs to support technical issue resolution.
Coordinated with clients during onboarding to ensure smooth implementation of solutions.
Assisted users in troubleshooting software issues through hands-on support sessions.
Collaborated closely with software vendors to improve functionality of programs and implement upgrades.
Senior Data Entry Operator
SPNN BUSINESS SERVICES PRIVATE LIMITED
Hajipur,Bihar
08.2024 - 02.2025
Coordinated team schedules and managed employee assignments effectively.
Supervised daily operations and ensured compliance with safety protocols.
Monitored inventory levels and facilitated timely restocking processes.
Implemented process improvements to enhance workflow efficiency and productivity.
Resolved employee conflicts and maintained a positive work environment.
Education
MBA - Human Resource Management
IGNOU
PATNA
08.2025
Bachelor of Arts - English
J.L COLLEGE
HAJIPUR,BIHAR
03-2024
Skills
E-commerce SaaS Implementation
API Integration & Technical Support
ITSM (Atlassian Tools)
Client Onboarding & Product Training
Technical Documentation & Logs
Full-Stack Web Development (Learning)
Microsoft Azure AI (Completed)
Certification
Microsoft Azure AI, Completed, LinkedIn Learning
Timeline
Software Trainer
Smile Ecommerce Esolutions Pvt Ltd(Deputed At Unicommerce))