Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rahul Raj

Delhi

Summary

Motivated professional with expertise in E-commerce SaaS implementation and API integration. Known for exceptional problem-solving and technical support skills, ensuring seamless client onboarding and efficient issue resolution.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Software Trainer

Smile Ecommerce Esolutions Pvt Ltd(Deputed At Unicommerce))
NOIDA
02.2025 - 08.2025
  • Provided technical support and training for SaaS-based ecommerce platforms.
  • Assisted in API-based integration across platforms like Unicommerce, Shopify, Flipkart, and Amazon.
  • Worked on ITSM workflows using Atlassian tools to manage service requests and incidents.
  • Created documentation and logs to support technical issue resolution.
  • Coordinated with clients during onboarding to ensure smooth implementation of solutions.
  • Assisted users in troubleshooting software issues through hands-on support sessions.
  • Collaborated closely with software vendors to improve functionality of programs and implement upgrades.

Senior Data Entry Operator

SPNN BUSINESS SERVICES PRIVATE LIMITED
Hajipur,Bihar
08.2024 - 02.2025
  • Coordinated team schedules and managed employee assignments effectively.
  • Supervised daily operations and ensured compliance with safety protocols.
  • Monitored inventory levels and facilitated timely restocking processes.
  • Implemented process improvements to enhance workflow efficiency and productivity.
  • Resolved employee conflicts and maintained a positive work environment.

Education

MBA - Human Resource Management

IGNOU
PATNA
08.2025

Bachelor of Arts - English

J.L COLLEGE
HAJIPUR,BIHAR
03-2024

Skills

  • E-commerce SaaS Implementation
  • API Integration & Technical Support
  • ITSM (Atlassian Tools)
  • Client Onboarding & Product Training
  • Technical Documentation & Logs
  • Full-Stack Web Development (Learning)
  • Microsoft Azure AI (Completed)

Certification

Microsoft Azure AI, Completed, LinkedIn Learning

Timeline

Software Trainer

Smile Ecommerce Esolutions Pvt Ltd(Deputed At Unicommerce))
02.2025 - 08.2025

Senior Data Entry Operator

SPNN BUSINESS SERVICES PRIVATE LIMITED
08.2024 - 02.2025

MBA - Human Resource Management

IGNOU

Bachelor of Arts - English

J.L COLLEGE
Rahul Raj