RAHUL RAJ
Bangalore
Summary
Application Support Engineer with 3+ years of experience supporting Healthcare EHR systems, specializing in Cerner Millennium for Registration and clinical workflows. Experienced in incident management, root cause analysis, system monitoring, and user support in high-availability environments, with strong readiness to adapt to EPIC Systems.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Senior Delivery Consultant
Oracle Health
Bengaluru
11.2024 - Current
- Provided production support for Cerner Millennium, supporting ambulatory and clinical workflows in a live healthcare environment for more than 30 customer.
- Design, develop, and execute test cases for functional, regression, and integration testing.
- Utilize tools like Eggplant for test automation, and version control systems (e.g., Git) for code management.
- Perform both manual and automated testing to ensure software quality and functionality across various projects.
- Investigated and resolved application, data, and integration issues impacting patient care workflows.
- Led cross-functional teams to implement healthcare solutions, improving patient care and operational efficiency.
- Developed and refined delivery processes, ensuring compliance with healthcare regulations and enhancing service quality.
- Mentored junior consultants, fostering a culture of continuous improvement and knowledge sharing within the team.
- Coordinated client engagements, aligning technology solutions with organizational goals to optimize healthcare delivery.
Jr. Software Associate
SYNECHRON
Bengaluru
10.2022 - 11.2024
- Enhanced testing frameworks and methodologies to improve test coverage and efficiency.
- Monitored emerging software testing trends and integrated best practices into testing routines to enhance overall testing quality.
- Managed test data and environments to ensure consistency and reliability of testing efforts.
- Managed test data and environments, ensuring consistent and reliable testing efforts across multiple platforms.
- Developed test plans and strategies aligned with project goals and timelines, facilitating timely project delivery.
- Conducted manual testing on new software features and reported issues.
Education
Bachelor of Engineering -
B.M.S Institute of Technology
Bengaluru, India06-2022
High School Diploma -
RADIANT INTL. SCHOOL
Patna, India05-2018
High School Diploma -
DON BOSCO ACADEMY
PATNA05-2016
Skills
Healthcare EHR Application Support
Cerner Millennium (Registration Modules)
Revenue Cycle Management
HL7
Quality assurance and control
Incident management
Root Cause Analysis (RCA)
Process improvement
Selenium
Eggplant
Facilitation and Collaboration
CCL
WEBSITE, PORTFOLIO AND PROFILES
linkedin.com/rahulraj
Timeline
Senior Delivery Consultant
Oracle Health
11.2024 - Current
Jr. Software Associate
SYNECHRON
10.2022 - 11.2024
Bachelor of Engineering -
B.M.S Institute of Technology
High School Diploma -
RADIANT INTL. SCHOOL
High School Diploma -
DON BOSCO ACADEMY