Rahul Rajan
Doha
Summary
Experienced and detail-oriented cashier with over 8 years of success in a fast-paced retail environment. Skilled in efficient transaction processing and delivering exceptional customer service. Strong communication skills and a proven ability to handle cash transactions accurately. Seeking a cashier position to contribute to a dynamic team. Known for reliability and efficiency, with a background in retail and a commitment to providing a positive shopping experience. Capable of effectively resolving customer inquiries. Motivated individual with exceptional interpersonal skills and extensive experience in handling cash registers. Looking for a cashier role to leverage customer service strengths and support sales goals.
Overview
10
10
years of professional experience
Work History
RETAIL SALES AND SERVICE OFFICER
Unimoni Exchange LLC
Doha, Qatar
09.2022 - Current
- Processed transactions accurately and efficiently at a busy retail store
- Provided exceptional customer service by addressing inquiries and resolving issues
- Managed cash register operations, including balancing and reconciling cash drawers
- Assisted in inventory management, including stock replenishment and organization
- Maintained a clean and organized checkout areas to enhance customer experience
- Collaborated with team members to ensure seamless store operations during peak hours
- Trained new employees on register operation and customer service best practices
- Promoted sales and special offers to increase store revenue and enhance customer engagement
CASHIER/CUSTOMER SERVICE SUPERVISOR
Safari Group
Doha, Qatar
12.2016 - 11.2020
- Successfully managed a team of cashier to ensure efficient service delivery
- Trained new employees on customer service protocols and cash handling procedures
- Implemented promotional strategies that increased sales by 15% during peak times
- Resolved customer complaints effectively, enhancing overall customer satisfaction
- Maintained accurate cash register operations with a less than1% discrepancies rate
- Oversaw inventory management, ensuring adequate stock levels and timely reordering
- Monitored customer service interactions to ensure compliance with company standards
- Conducted regular team meetings to foster communication and boost morale among staff
RELATIONSHIP MANAGER
HDFC Securities
Kerala, India
06.2015 - 05.2016
- Developed and maintained strong client relationships, resulting in a 20% increase in client retention rates
- Managed a portfolio of high net-worth clients, providing tailored investment solutions to meet their financial goals
- Collaborated with cross-functional teams to design and implement innovative financial products
- Conducted market research to identify new business opportunities and expand client base
- Provided regular updates and reports on portfolio performance, enhancing client trust and satisfaction
- Facilitated client meeting and presentations to discuss investment strategies and market trends
- Led a team in executing client onboarding processes, ensuring regulatory compliance and seamless integration
- Trained junior staff on relationship management best practices and compliance protocols
Education
BBM -
Mangalore University
Karnataka03.2013
Skills
- Excellent communication skills
- Strong numeric ability
- Customer service orientation
- Attention to detail
- Problem-solving skills
- Time management
- Team collaboration
- Adaptability
- Sales skills
- Computer proficiency
Personal Information
- Date of Birth: 01/18/89
- Nationality: Indian
Reference
Arjun Gowthaman
+974 31564415
Languages
English
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Tamil
Advanced (C1)
Reference
Arjun Gowthaman
+974 31564415
Timeline
RETAIL SALES AND SERVICE OFFICER
Unimoni Exchange LLC
09.2022 - Current
CASHIER/CUSTOMER SERVICE SUPERVISOR
Safari Group
12.2016 - 11.2020
RELATIONSHIP MANAGER
HDFC Securities
06.2015 - 05.2016
BBM -
Mangalore University