Tally72
Rahul Rajesh Tiwari
Relationship Manager
Goregaon West
Summary
Experienced with managing high-value client relationships and implementing personalized financial strategies. Utilizes strong communication and problem-solving abilities to meet client needs and drive satisfaction. Track record of fostering long-term client partnerships through effective relationship management.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Preferred Relationship Manager
HDFC Bank
10.2022 - Current
- Promoted cross-selling opportunities among team members by sharing insights on specific client needs or preferences.
- Coordinated timely execution of transactions on behalf of clients while adhering to compliance protocols and regulations.
- Spearheaded initiatives to expand client base, tapping into new markets and identifying growth potential in existing ones.
- Developed strong rapport with clients by fostering trust, displaying empathy, and demonstrating commitment to their success.
Service Relationship Manager
Kotak Mahindra Bank
03.2020 - 10.2022
- Identified opportunities for upselling additional services, contributing to revenue growth within the organization.
- Developed long-term relationships with key decision-makers in client organizations, promoting trust and loyalty across all levels of engagement.
- Created detailed reports on account performance, highlighting areas requiring attention or improvement for both internal teams and clients alike.
- Monitored client satisfaction metrics, taking corrective action when necessary to maintain high levels of customer loyalty and advocacy.
Phone Banking Officer
Yes Bank
06.2018 - 03.2020
- Strengthened customer relationships through excellent communication skills, active listening, and understanding individual needs.
- Educated clients on available products and services, promoting cross-selling opportunities to benefit both the bank and customers.
- Reduced call wait times by prioritizing tasks effectively and managing time efficiently throughout shifts.
- Enhanced customer satisfaction by efficiently handling high volume of inbound calls and addressing their banking needs.
Customer Relationship Officer
Airtel
02.2017 - 05.2018
- Maintained accurate records of customer interactions, enabling better understanding of client issues and facilitating follow-ups when needed.
- Made customers aware of current and new programs and services.
- Improved customer satisfaction by addressing and resolving their concerns in a timely manner.
- Managed customer relations on ongoing basis to maximize customer retention.
Education
Bachelor of Commerce - Accounting And Finance
Mumbai University
Mumbai, India 04.2001 -
High School Diploma -
Mumbai University
Mumbai 04.2001 -
School -
MTS Khalsa High School
Mumbai 04.2001 -
Skills
Cross-selling proficiency
Compliance awareness
Leadership qualities
Loan processing
Software
Interests
Book Reading
Timeline
Preferred Relationship Manager
HDFC Bank
10.2022 - Current
Service Relationship Manager
Kotak Mahindra Bank
03.2020 - 10.2022
Phone Banking Officer
Yes Bank
06.2018 - 03.2020
Customer Relationship Officer
Airtel
02.2017 - 05.2018
Bachelor of Commerce - Accounting And Finance
Mumbai University
04.2001 -
High School Diploma -
Mumbai University
04.2001 -
School -
MTS Khalsa High School
04.2001 -
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