Rahul Raju
Customer Comms Senior Analyst
Banglore
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
4
4
Languages
Work History
Customer Comms Senior Analyst
Accenture
Banglore
03.2018 - Current
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Resolved problems, improved operations and provided exceptional service.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend and holiday shifts.
Technical Support Representative
Hinduja Global Solutions
Banglore
11.2015 - 02.2018
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Diagnosed and troubleshot hardware, software and network issues.
Education
Bachelor Of Commerce -
CV Raman
Bilaspur 03.2017 - 05.2019
Skills
Excellent customer service
Customer Relationship Management (CRM)
Report creation
Quality Improvement
Corrective actions
Sales expertise
Client Service
MS Office
Critical Thinking
Analytical and Critical Thinking
Teambuilding
Cultural Awareness
Multitasking Abilities
Timeline
Customer Comms Senior Analyst
Accenture
03.2018 - Current
Bachelor Of Commerce -
CV Raman
03.2017 - 05.2019
Technical Support Representative
Hinduja Global Solutions
11.2015 - 02.2018