Rahul Raju
Sales Professional
Bengaluru
Summary
Innovative Business Development Manager, experienced in converting sales leads and managing multiple accounts. Highly skilled in forecasting, project management and strategic planning with exceptional communication abilities. Thorough in monitoring trends and capitalizing on emerging opportunities.
Overview
10
10
years of professional experience
6
6
Certificates
3
3
years of post-secondary education
Work History
Business Development Manager
Dell Technologies
Bengaluru
10.2022 - 02.2023
- Generated new business with marketing initiatives and strategic plans.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Compiled product and customer data to generate informed profit projections.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Scheduled and implemented product promotions in accordance with available inventory and staff resources.
- Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
- Collaborated with sales, marketing, and support teams to launch products on time and within budget.
- Coordinated project planning and execution with team members and team leads.
- Prioritized roadmap in order to achieve product goals and metrics.
- Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
- Maintained positive vendor relations to build strong partnerships.
- Liaised with clients to better understand business needs and current market landscape.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Reduced project downtime with quality product inspections.
- Increased sales by 20% by adding new accounts.
Sales Coach
Dell Technologies
Bengaluru
04.2021 - 10.2022
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Managed recruitment, training and development for highly effective sales team.
- Assessed training program effectiveness on regular basis and improved upon deficient areas.
- Designed and implemented sales training program and documentation.
- Developed and led group training courses to align with corporate sales and service goals.
- Trained on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
- Provided coaching and mentoring to employees.
- Analyzed and evaluated training effectiveness and program outcomes.
- Established and maintained quality control standards.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Generated reports to track performance and analyze trends.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Trained and mentored 10 new personnel hired to fulfill inside sales roles.
Inside Sales Account Manager
Dell Technologies
Bengaluru
08.2015 - 03.2021
- Attained sales quotas consistently through tenacious dedication to always seeking new business and efficiently closing sales.
- Incorporated new products seamlessly and integrated offerings into routine sales calls.
- Developed exceptional rapport with customers to build trust and create value through guided buying decisions.
- Matched customers to products based on in-depth understanding of different business models and needs.
- Prospected new leads with high level of outbound calls to both cold and warm contacts.
- Collaborated with suppliers to fulfill customers' routine inventory needs and handle special requests.
- Adjusted sales strategies to recapture flagging market segments proactively identified through consistent tracking.
- Maintained current knowledge of product lines by attending regular technical and sales training sessions.
- Contributed to team success by helping train and motivate less experienced team members.
- Captured business by explaining, demonstrating and highlighting products through conversations and formal presentations.
- Prepared pricing strategies for current customers to enhance sales and increase profitability.
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
- Updated accounts and maintained long-term relationships with clients.
- Monitored and amplified sales pipeline to maintain flow of potential leads and prospects.
- Surpassed sales goals by 15% annually with implementation of diverse sales tools and strategies
Senior Client Technical Support Officer
Convergys
Bengaluru
09.2012 - 10.2013
- Configured hardware, devices, and software for customers.
- Monitored system performance to identify potential issues.
- Generated reports to track performance and analyze trends.
- Installed and configured operating systems and applications.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Researched and identified solutions to technical problems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Education
Bachelor of Commerce -
04.2009 - 06.2012
Skills
Networking strength
Performance metrics
Relationship building and rapport
Prospect targeting
New Business Development
Sales expertise
Marketing
Forecasting ability
Market understanding
Verbal and written communication
Strategic planning
Key decision making
Product and service sales
Campaign development
Territory Management
Goals and performance
Accomplishments
- Exceeded quarterly objectives by as much as 150% on a regular basis.
- Won Most Valuable Player Award 3 consecutive times for over achieving the targets
- Was part of the testing team before launching the Dell.com online platform and before implementing the new chat and Whatsapp tool.
Timeline
Business Development Manager - Dell Technologies
10.2022 - 02.2023
Sales Coach - Dell Technologies
04.2021 - 10.2022
Inside Sales Account Manager - Dell Technologies
08.2015 - 03.2021
Senior Client Technical Support Officer - Convergys
09.2012 - 10.2013
EIILM - Bachelor of Commerce,
04.2009 - 06.2012