E-sports
Rahul Rakshit
Senior Associate/SME
Purulia
Summary
Seeking an opportunity to further develop professional skills, capabilities, and knowledge within an organization that values diligence, entrusts responsibilities, and embraces challenges. Highly organized and reliable individual adept at managing multiple priorities with a positive mindset. Willing to assume additional responsibilities to contribute towards team objectives.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Senior Associate/SME
Tata consultancy services
Kolkata
05.2022 - Current
- Responsible for Asset Rebalance, Fund Transfer, Systematic Payouts.
- Raising queries to OSSA team for any ambiguity in client instruction and liaising with them for timely resolution of queries.
- Ensuring Fund transfer to be made within same day market hours.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Assigned tasks to lower-level personnel based on skills set.
- Assisting the team in meeting SLAs and ensuring timely publication of all reports within the specified SLAs.
- Responsible for creating and maintaining team productivity report, attendance report, performance report, quality reports etc.
- Conducting regular team huddles for timely updates and effective communication.
- Trained new team members, managed access requests, and oversaw process implementation within deadlines. Conducted time and motion studies for process optimization.
- Conducting client meetings with the US onshore team for process-related discussions.
Senior Associate/SME
Wipro
Kolkata
03.2018 - 05.2022
- I specialize in claim adjudication, audits, and Excel-based report creation for diverse teams.
- In a team of 40+ members, I consistently achieve exceptional productivity, exceeding expectations by 150-200%. Moreover, I maintain an impressive accuracy rate of 98-100%.
- I exhibit flexibility in my work schedule by willingly taking on night shifts, weekend shifts, and holiday work.
- Developed team communications and information for meetings.
- I researched, gathered information from various sources, and presented the findings.
- Cross-trained team members on different tracks/sub-processes to ensure backup coverage during absences.
- I provide backup support to the team in the absence of my team lead.
Insurance Verification Specialist
Concentrix Daksh Pvt Ltd
Kolkata
12.2016 - 01.2018
- Being part of insurance verification team, IRDA certified
- Audited and verified insurance policies for clients while maintaining Excel reports.
- Successfully handled over 80 customer calls per day, achieving a customer satisfaction rate of over 95%.
- Explained features, advantages and disadvantages of various policies to promote insurance sales.
- Tracked insurance claims to help policyholders settle claims, increasing customer satisfaction.
- Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales
- Maintained high standards of customer service by building relationships with clients.
Education
B.com -
SidhoKanhoBirsha University
07.2011 - 05.2016
Higher Secondary - undefined
Purulia Zilla School
06.2010 - 05.2011
Madhyamik - undefined
C.R.H.S
06.2008 - 05.2009
Skills
Analyzing claimsundefined
Additional Information
I have accumulated over 5 years of experience in the healthcare and BFSI industries. During this time, I have acquired extensive knowledge in various aspects such as US healthcare medical billing, adjudication, audit processes, asset rebalancing, fund transfers, systematic payouts (SPO), and surrender policies. My expertise lies in areas including Authorization, claim denials, Medicare, Medicaid, COB, as well as a basic understanding of KYC, AML, CSK, primary market, swift, MT103, and MT202.
Additionally, I have demonstrated proficiency in team management, providing support as a subject matter expert (SME). I am well-versed in using tools such as Excel, Word, and PowerPoint. Through my experience, I have honed my problem-solving skills and developed the ability to thrive under pressure while effectively managing teams. One of my most significant achievements has been fostering an open and friendly atmosphere among my colleagues.
Currently, I am actively upskilling myself in the SAP SD module to enhance my skill set even further.
Interests
Movies
Timeline
Senior Associate/SME
Tata consultancy services
05.2022 - Current
Senior Associate/SME
Wipro
03.2018 - 05.2022
Insurance Verification Specialist
Concentrix Daksh Pvt Ltd
12.2016 - 01.2018
B.com -
SidhoKanhoBirsha University
07.2011 - 05.2016
Higher Secondary - undefined
Purulia Zilla School
06.2010 - 05.2011
Madhyamik - undefined
C.R.H.S
06.2008 - 05.2009
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