Operatonal Excutive
Kreditbee Service Private Limited
12.2022 - 12.2023
- Negotiated repayment plans with customers to maximize collection rates while maintaining positive client relationships.
- Analyzed customer accounts to identify overdue payments and prioritized collection efforts accordingly.
- Researched and resolved billing discrepancies to ensure accurate payment processing.
- Utilized CRM software to track customer communications and payment status effectively.
- Collaborated with legal departments to initiate recovery procedures for delinquent accounts.
- Provided coaching and support to junior collection agents to improve team performance and adherence to collection policies.
- Developed strategies to improve collection processes, reducing the average collection cycle time by 15%.
- Kareerzee Private Limited, Bangalore