Overview
Work History
Education
Skills
Additional Information
Hobbies
Timeline
Generic
Rahul Rastogi

Rahul Rastogi

Ghaziabad

Overview

9
9
years of professional experience

Work History

Customer Service Executive

Tech Mahindra
Ghaziabad
04.2022 - 08.2024
  • Followed company regulations, policies and processes.
  • Handled customer billing errors, researching issues in system and working to resolve problems and inconsistencies.
  • Managed all complex complaints, issues and problems to maintain customer satisfaction.
  • Communicated with customers through online chats to assess customer needs and provide solutions.
  • Enabled customers to find answers by providing extensive details on system navigation.
  • Added value to customer purchases by upselling additional products and services.
  • Maintained excellent customer satisfaction by delivering high-quality customer service and dealing with all matters appropriately.
  • Kept client and company files safely stored on CRM system to comply with confidentiality laws and regulations.
  • Maintained excellent customer satisfaction by offering friendly, helpful and informative customer service.
  • Maintained excellent team relationships by helping colleagues during complicated or difficult customer chats.
  • Provided customers with advice and guidance to increase customer satisfaction and loyalty.
  • Applied company policy and procedure to increase customer satisfaction.
  • Identified customer needs by listening attentively and connecting to relevant departments or personnel.
  • Developed rapport with customers quickly to identify needs and provide solutions.

Customer Service Executive

Amazon India Development Centre
01.2020 - 01.2021
  • Chat process (North America)
  • Followed company regulations, policies and processes.
  • Handled customer billing errors, researching issues in system and working to resolve problems and inconsistencies.
  • Managed all complex complaints, issues and problems to maintain customer satisfaction.
  • Communicated with customers through online chats to assess customer needs and provide solutions.
  • Enabled customers to find answers by providing extensive details on system navigation.
  • Maintained excellent customer satisfaction by delivering high-quality customer service and dealing with all matters appropriately.
  • Dealt with complex complaints and angry customers professionally and politely, resolving issues with favorable solutions.
  • Kept strong knowledge of company rules and policies to address returns, faulty products and delayed delivery issues.
  • Kept up-to-date on company best practices, procedures and regulations to best meet customer needs.
  • Applied company policy and procedure to increase customer satisfaction.

Client Relationship Manager

Ministry of External Affairs of India
05.2015 - 04.2017
  • Resolved client concerns quickly and professionally.
  • Successfully built and maintained long-lasting client relationships through proactive communication and dealing with all matters efficiently.
  • Kept client records accurate and up-to-date within CRM systems, enabling clear, accessible communication pathways.
  • Acted as the main point of contact for clients regarding complaints, queries and account issues.

Education

Dipl -

Manav Bharti University
2014

10th -

CBSE
2009

12th -

CBSE
2007

Skills

  • Knowledge of Operating system MS word Operating System MS Word
  • Customer and staff support
  • Customer complaint management
  • Upselling and cross-selling
  • Complaint management
  • Team player
  • Results-driven
  • Online chat and email
  • Customer retention
  • Contract negotiation
  • Troubleshooting
  • Technical support
  • Complaint handling
  • Company policy adherence
  • Returns processing
  • Product sales
  • Live chat support
  • Shipment tracking
  • Customer relationship management

Additional Information

  • To work as a confident, diligent, optimistic and result oriented person with good organizing and interpersonal skills & a strong desire to make an excellent career in competitive organization so as to achieve my individual goals keeping in my mind.

Hobbies

  • Listening to Music.
  • Watching TV shows.
  • Travelling.
  • Shopping.
  • Playing games online and offline.

Timeline

Customer Service Executive

Tech Mahindra
04.2022 - 08.2024

Customer Service Executive

Amazon India Development Centre
01.2020 - 01.2021

Client Relationship Manager

Ministry of External Affairs of India
05.2015 - 04.2017

Dipl -

Manav Bharti University

10th -

CBSE

12th -

CBSE

Similar Profiles

CREATE PROFILE
Rahul Rastogi