Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic
Rahul Rautela

Rahul Rautela

Dehradun

Summary

Results-driven communications specialist with 3.5+ years of experience in producing engaging content and possessing strong communication skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Associate

B2R technologies Pvt Ltd
Haldwani
10.2023 - Current
  • Deal with the clients regarding the business profile.
  • Handling the calls and chats of the CS regarding the file-related issues.
  • Handling the administration tasks on a daily basis related to billing.
  • Handling a team of a minimum of 25 members.
  • Member of the Training team.
  • Performed additional duties as assigned by management team.
  • Addressed inquiries, resolved customer issues, and managed customer relations.

Marketing Lead

Zapmedics It Pvt. Ltd. (Beezap)
Dehradun
09.2022 - 09.2023
  • Deal with the doctors and hospitals to get them on board with the application.
  • To promote the application throughout the market and to reach the users.
  • Researched potential partners who can provide additional value through their networks or resources.
  • Used targeted keywords to optimize web pages for maximum visibility.
  • Edited existing content to ensure accuracy, clarity, readability and consistency with company standards.
  • Performed market analysis and research that was used as reference material for upcoming projects.
  • Analyzed customer feedback to improve existing products and services.

Customer Service Representative

Ison Bpo Pvt. Ltd. (Food Panda)
Dehradun
09.2018 - 04.2019
  • Assists the department to maintain the customer relationship management.
  • Works closely with the quality team for the improvement of resolution provided to the customers.
  • Answered customer inquiries via phone, email, and chat.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.

Customer Service Representative

Zerror Infotech
Delhi
01.2017 - 06.2018
  • Being a customer service representative, I used to handle the queries of customers on chats and calls.
  • As well as to get the new projects from the clients.
  • All the customer grievances are taken care of with the best possible solutions.
  • Resolved complex problems by working with other departments to provide solutions that meet customers' and clients' needs.
  • Ensured that all customer queries were handled quickly and professionally.
  • Developed strong relationships with customers by providing knowledgeable advice on products and services.
  • Performed follow-up calls to customers regarding their inquiries or orders.

Education

B.Tech in Mechanical -

Dev Bhoomi Institute of Technology
Dehradun
06.2016

Intermediate -

Central Board of Secondary Education
Location
06.2012

Skills

  • Time management
  • Communication Skills
  • Typing skills >40wpm
  • Customer Support
  • Customer Complaint Resolution
  • Problem Resolution
  • Managerial courage
  • Analysis
  • Customer Oriented
  • Demonstrate team Spirit
  • Software skills like communication tools
  • Spreadsheets
  • Social media
  • Continuous Improvement
  • Emotional Intelligence

Accomplishments

  • Winner of the ROADIES PINAK - 2015 (Cultural fest of college)
  • Certified from the Uttarakhand Jal Vidyut Nigam limited, Khatima.
  • Ranked 1st in high school board exams.

Certification

  • Business communication from RRD.
  • Customer satisfaction from RRD.
  • Customer feedback management from RRD.
  • Customer relationship from RRD.
  • Customer service success from RRD.
  • Building high performance team from RRD.
  • Effective chat communication from RRD.
  • Anti phising essentials from RRD.
  • Effective business writing from RRD.
  • Controlling negative emotions from RRD.
  • Intelligent customer focus from RRD.
  • Agile Project Management from RRD.
  • Team Leading from RRD.
  • Business Power skills Project management from RRD.

Languages

English
Advanced
C1

Timeline

Customer Service Associate

B2R technologies Pvt Ltd
10.2023 - Current

Marketing Lead

Zapmedics It Pvt. Ltd. (Beezap)
09.2022 - 09.2023

Customer Service Representative

Ison Bpo Pvt. Ltd. (Food Panda)
09.2018 - 04.2019

Customer Service Representative

Zerror Infotech
01.2017 - 06.2018

B.Tech in Mechanical -

Dev Bhoomi Institute of Technology

Intermediate -

Central Board of Secondary Education

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Rahul Rautela