Rahul Rautela
Dehradun
Summary
Results-driven communications specialist with 3.5+ years of experience in producing engaging content and possessing strong communication skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Associate
B2R technologies Pvt Ltd
Haldwani
10.2023 - Current
- Deal with the clients regarding the business profile.
- Handling the calls and chats of the CS regarding the file-related issues.
- Handling the administration tasks on a daily basis related to billing.
- Handling a team of a minimum of 25 members.
- Member of the Training team.
- Performed additional duties as assigned by management team.
- Addressed inquiries, resolved customer issues, and managed customer relations.
Marketing Lead
Zapmedics It Pvt. Ltd. (Beezap)
Dehradun
09.2022 - 09.2023
- Deal with the doctors and hospitals to get them on board with the application.
- To promote the application throughout the market and to reach the users.
- Researched potential partners who can provide additional value through their networks or resources.
- Used targeted keywords to optimize web pages for maximum visibility.
- Edited existing content to ensure accuracy, clarity, readability and consistency with company standards.
- Performed market analysis and research that was used as reference material for upcoming projects.
- Analyzed customer feedback to improve existing products and services.
Customer Service Representative
Ison Bpo Pvt. Ltd. (Food Panda)
Dehradun
09.2018 - 04.2019
- Assists the department to maintain the customer relationship management.
- Works closely with the quality team for the improvement of resolution provided to the customers.
- Answered customer inquiries via phone, email, and chat.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Customer Service Representative
Zerror Infotech
Delhi
01.2017 - 06.2018
- Being a customer service representative, I used to handle the queries of customers on chats and calls.
- As well as to get the new projects from the clients.
- All the customer grievances are taken care of with the best possible solutions.
- Resolved complex problems by working with other departments to provide solutions that meet customers' and clients' needs.
- Ensured that all customer queries were handled quickly and professionally.
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
- Performed follow-up calls to customers regarding their inquiries or orders.
Education
B.Tech in Mechanical -
Dev Bhoomi Institute of Technology
Dehradun06.2016
Intermediate -
Central Board of Secondary Education
Location06.2012
Skills
- Time management
- Communication Skills
- Typing skills >40wpm
- Customer Support
- Customer Complaint Resolution
- Problem Resolution
- Managerial courage
- Analysis
- Customer Oriented
- Demonstrate team Spirit
- Software skills like communication tools
- Spreadsheets
- Social media
- Continuous Improvement
- Emotional Intelligence
Accomplishments
- Winner of the ROADIES PINAK - 2015 (Cultural fest of college)
- Certified from the Uttarakhand Jal Vidyut Nigam limited, Khatima.
- Ranked 1st in high school board exams.
Certification
- Business communication from RRD.
- Customer satisfaction from RRD.
- Customer feedback management from RRD.
- Customer relationship from RRD.
- Customer service success from RRD.
- Building high performance team from RRD.
- Effective chat communication from RRD.
- Anti phising essentials from RRD.
- Effective business writing from RRD.
- Controlling negative emotions from RRD.
- Intelligent customer focus from RRD.
- Agile Project Management from RRD.
- Team Leading from RRD.
- Business Power skills Project management from RRD.
Languages
English
Advanced
C1
Timeline
Customer Service Associate
B2R technologies Pvt Ltd
10.2023 - Current
Marketing Lead
Zapmedics It Pvt. Ltd. (Beezap)
09.2022 - 09.2023
Customer Service Representative
Ison Bpo Pvt. Ltd. (Food Panda)
09.2018 - 04.2019
Customer Service Representative
Zerror Infotech
01.2017 - 06.2018
B.Tech in Mechanical -
Dev Bhoomi Institute of Technology
Intermediate -
Central Board of Secondary Education